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Using Quality Management (QM) to improve language testing Nick Saville and Michael Milanovic LTRC 2011
Outline – see handout ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality management system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition of QMS ,[object Object],[object Object],[object Object],[object Object]
Definition of QMS – meeting needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective - origins ,[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective - founders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective - TQM  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective -   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective –  ISO standards  ,[object Object],[object Object],[object Object],[object Object]
Two key points in a QM approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key points - People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key points - Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key points -  process  interactions  map  ,[object Object]
Key points –  Plan, Do, Check, Act  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key points - Figure 2   Aims, Inputs, Outputs
QC and QA in practice –  check, act ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (1) ,[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Linking quality and validation
Linking quality and validation   ,[object Object],[object Object],[object Object],[object Object]
Linking quality and validation   Figure 3 Assessment cycle showing  periodic review Follow the dotted red line _ _ _
Conclusion -  putting principles into practice  ,[object Object],[object Object],[object Object],[object Object]
References – on handout ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]

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Using Quality Management (QM) to Improve Language Testing

  • 1. Using Quality Management (QM) to improve language testing Nick Saville and Michael Milanovic LTRC 2011
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  • 16. Key points - Figure 2 Aims, Inputs, Outputs
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  • 24. Linking quality and validation Figure 3 Assessment cycle showing periodic review Follow the dotted red line _ _ _
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Editor's Notes

  1. Ann Arbor, LTRC June 2011 University of Cambridge Nick Saville and Michael Milanovic