1. RICHARD F. MARKS III
17224 117TH
AVENUE E.
PUYALLUP, WA. 98374
(907) 723-7691• richmarks3@gmail.com
I Would liketo obtain a position with a successful dealership utilizingmy education and experience
EXPERIENCE
BurienToyotaScion - Burien,WA. PartsProfessionalAugust2012 to Present
 PrimaryFrontCounter
 Wholesale CollisionandMechanical Phone,E-mail,andFax Orders
 Back Counter
 Acquisitionof outside parts
 Orderingnon-stockedspecial orderparts
 OrderingTires,Batteries,Brake Pads, andChemicalsthroughaspecializeddealerprogram
 Assistinginventorycontrol
 Cashiering
 OpeningandClosingduties
Mendenhall AutoCenter- Juneau,AK. PartsManagerApril 2010 to August2012
 Provide excellentcustomerservice tocustomers
 Handle customercomplaints
 Distribute partsinternally,wholesale,andretail
 Manage inventoryandstaffingissues suchashiringandtrainingemployees
 Responsible forsignage and displays
 Ensure that the service departmentreceivesproperpartsforrepair orders
 BuildingPartsKits

2. YOUR NAME • Page 2 • email
 Responsible forspecial ordersaswell asstockorders
 7 yearsof experiencewithReynolds&ReynoldsDMS,minorexperience withADPaswell asPBS
Mendenhall AutoCenter- Juneau,AK. PartsCounterRetail & Wholesale July2007 to April 2010
 Front andBack countersales
 Maintaining wholesale accounts
 PowerEquipment Sales
 Parts Deliveries
 NegotiatingPurchase Orders
 Managing Special Orders
 Takingphone andinternetorders
 Cashieringandbalancingthe till
 OpeningandclosingbothParts& Service Departments
 Writingand closingRepairOrdersandhelpingoutwiththe Service Counter
GastineauHumanServices Relief Security February2007 to April 2007
 Responsible formaintainingsecurityata half wayhouse forboth menandwomen
Mendenhall AutoCenter- Juneau,AK. ServiceAdvisorApril 2005 to February2007
 Provide excellentcustomerservice tocustomers
 Schedule repairworkforcustomers
 Work handin handwithauto mechanics
 Researchparts forordersand compare pricesfor customers
 Estimate time frame forcustomersontheirrepairorder
 Cash outcustomerswhentheypickuptheirvehicle
 Sell additionalservicestocustomersthatwill make theirvehiclemore efficient
JiffyLube - San Diego,CA. LubeTechnician May 2003 to March 2005
 Provide excellentcustomerservice

3. YOUR NAME • Page 2 • email
 Conductoil changes
 Repairwornor torn beltsandhoses
 Replace windshieldwiperblades
 Make sure that store frontis clean
Bob BakerFord - SanDiego,CA. Used Vehicle Reconditioning Technician June 2001 to May 2002
 Testdrivingusedcars & trucks
 Performingmulti-pointinspections
 Preparingestimatesforrepairs
 Performingrepairsandroadtestingforfinal inspection
 Fillingoutrepairorders
AlsoPriorexperience inHyundai Dealershipfor3monthsas well as1 yearexperience asa Lot attendantand
Lube Technicianat Bill Luke Dodge inPhoenix,AZ.whilegoingtoTrade School.
EDUCATION
Associates in Automotive and Diesel Technology, 2001 Universal Technical Institute
General Diploma, 1999 Serra High School San Diego, CA