1. Tara Ray
60 Rothshire Dr.
Winnipeg, MB R2C 5E1
(204) 802-0303 Btdray@mymts.net
Diligent, hardworking and reliable professional with 10+ years of verifiable experience in
customer service. A proven communicator who has demonstrated ability to make appropriate
decisions under pressure and in complex situations. Known for providing highly effective
outcomes in adverse situations.
EMPLOYMENT
ASA - RBC Royal Bank – Cash Services (Feb 2016- Present)
Winnipeg, Manitoba
* Responsible for multiple-customer orders being processed and verified.
* Running Cash counting machine. Responsible for accuracy and balancing.
* Processing incoming shipments from other Financial Institutions.
* Able to meet all deadlines throughout the day.
* Processing outgoing Foreign exchange with speed and accuracy
* Documented success in securing, transporting and depositing large amounts of currency.
Sales Representative - Super-Lite Lighting Years Employed (June 2014 – Feb 2016)
Winnipeg, Manitoba
* Manage multiple accounts
* Provide solutions to meet customer's needs.
* Work with Microsoft programs and proprietary program to manage information.
* Work with and manage inventory. Assisting with warehouse with inventory control. Shipping
and receiving
* Work with Office equipment, copiers, fax.
* Multitask with incoming customers and ongoing projects. Answering phone and assisting with
customer inquiries.

2. Customer Service/Technical Assistance/Credit Agent Years Employed (Jan 2004 - Feb 2014)
RBC Royal Bank Winnipeg, Manitoba
* Navigate the RBC system to assist clients with their banking, credit and financial needs.
* First point of contact problem resolution on incoming phone calls.
* Client Service Orientation, driven to help clients meet needs for present and future goals
* Retain knowledge about features and benefits of a wide range of products and services
* 6 Years Customer Service Agent, 2 years Credit Specialist, 2 years Online banking Technical
Support
* Numerous customer compliments
* Won numerous Quarterly awards
* Won Annual Royal Performance Award
* Peer Mentoring
Receptionist - Lakewood Dental Services Years Employed (Oct 2001- Jan 2004)
Winnipeg, Manitoba
* Interface and Communications with the Public
* Scheduling and management of appointments
* Balance and process daily receipts/reports
* Special computer projects for office.
* Customer Service, answering phones.
* Coordinating and processing with insurance companies
* Compiling Data and producing reports
Buyer - Adecco Services Inc. (Pauwels) Years Employed (June 2000-Dec 2000)
Winnipeg, Manitoba
Interface and Communicate with:
* Sales Departments
* Warehouse
* Price Integrity/Maintenance
* Corrective Actions
* RMA
* Inventory Management/Customer Liability
* Monthly Forecast

3. Buyer - Program Manager - Atlas Services Years Employed (January 1995- June 2000)
Irvine California
* Manage Electronic component purchasing for outside customers projects.
* Outsourcing parts to achieve the best cost for clients.
* Managing just on time delivery to achieve client's deadline
* Quoting done through Microsoft programs.
* Producing reports for customers based on their needs.
* Managing projects with the use of Microsoft Excel, Word and other programs
EDUCATION
GOLDEN WEST COLLEGE Huntington Beach, California
* Associates Degree - Business Management
* Dean’s list
OCEAN VIEW HIGH SCHOOL Huntington Beach, California
* Graduated with Honors in business program
SKILLS
* Working Knowledge of Microsoft programs, strong desktop skills
* History of learning and mastering different business programs
* Knowledge of office equipment. Faxing, Copiers, Mailing machines.
* Strong conflict resolution
* Works well under pressure
REFERENCES
Melanie Reyes
RBC Royal Bank
204-960-8687
Janet Simkin
Super-Lite Lighting
204-989-7277
Dana Gottfried
Harold Hatcher Elementary School
204-330-9554