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Listening skills presentation
- 2. What is Listening? Listening involves paying close attention to the sounds that come in way of communication. It is a mental activity which improves concentration and consciousness. It is a skill, so it can be improved by experience. Listening can be amplified through understanding non-verbal communication. Listening also stimulates speaking.
- 3. Importance of Listening Stimulates better speaking by the speaker You learn more than the average listener You can learn to detect prejudices, assumptions, and attitudes It completes communication 1. 2. 3. 4.
- 4. Active Listening Skills Instead of staying silent, there are ways to facilitate conversation that do not take away from the speaker's time. Ask open-ended questions Request clarification Be attentive Summarize Paraphrase Reflect feelings Be attuned to feelings Ask probing questions
- 5. Active Skills Required Pay Attention Withhold Judgment Reflect Clarify Summarize Share 1. 2. 3. 4. 5. 6.
- 7. Lessons from Ganapati The Big Ears and Small Mouth instruct us to listen attentively to new ideas and suggestions, small mouth warns us to speak less. Mostly you make enemies by speaking more than you should; all secrets and shortcomings come out. Speak less to appear intelligence and wise. By listening more, you can understand others more and develop better relationship. Peoples feel that good listeners are good friends.
- 8. Barriers to Effective Listening Cultural Physical Complex Reponses Inapt Non-Verbal Cues Pretend Comprehension Unsuitable Responses Taking the Spotlight Stereotyped Reactions
- 9. Benefits to Effective Listening Enhances Productivity Improves Relations Avoids Conflict Improves Understanding Improves Negation Skills Helps You Stand Out People Will Appreciate It
- 10. References Active Listening Skills Required - Center for Creative Leadership 10 Character aspects of the anatomy of Lord Ganesha - Deepak Mulchandani Active Listening Skills - Education Corner Listening Skills- Helpful Presentation - Huba A. 1. 2. 3. 4.