Deepika Verma is seeking a career opportunity in customer experience and operations. She has over 14 years of experience in customer service, including leadership roles managing teams of up to 50 people. She is skilled in training, quality assurance, employee engagement, content writing, and recruitment. Verma holds a BA in English and has worked at companies including American Express, Lenskart, and Stalk Buy Love in various customer support and leadership positions.
Grow your Assets, not Liabilities - “Reaching Perfection is end of Growth.” Business is an ongoing journey which has to be blended with innovation in every aspect. It gives you Goosebumps when growth tickles& No longer the HR is left behind in contributing to that. We are presenting ourselves to share that tickle and make you feel more aggressive in moving ahead. Reach us to discuss the best suited and unique HR solution and give you manpower like never before.
Aviyana Ventures Pvt. Ltd. has diversified interests across sectors. www.aviyanajobs.com/job/ the portal has been designed to be most innovative job portal in making along with consultancy services for talent acquisition. Find the PPT attached for knowing more details and connecting to us for your talent acquisition needs.
Sovereign Business Resources (SBR) was established in 2003 to provide high quality consultative recruitment services, specialising within both Technical (IT) and Financial staffing across all industry sectors.
Grow your Assets, not Liabilities - “Reaching Perfection is end of Growth.” Business is an ongoing journey which has to be blended with innovation in every aspect. It gives you Goosebumps when growth tickles& No longer the HR is left behind in contributing to that. We are presenting ourselves to share that tickle and make you feel more aggressive in moving ahead. Reach us to discuss the best suited and unique HR solution and give you manpower like never before.
Aviyana Ventures Pvt. Ltd. has diversified interests across sectors. www.aviyanajobs.com/job/ the portal has been designed to be most innovative job portal in making along with consultancy services for talent acquisition. Find the PPT attached for knowing more details and connecting to us for your talent acquisition needs.
Sovereign Business Resources (SBR) was established in 2003 to provide high quality consultative recruitment services, specialising within both Technical (IT) and Financial staffing across all industry sectors.
Unleashing Potential: Talent Management and Career Development Strategies for...Vanessa Theoharis
This presentation was shared by Vanessa Theoharis and Julie Ried at the American Marketing Association Higher Education Symposium in November 2022.
The market has gone through a whirlwind of a year, as individuals contemplate the next stages of their career journeys, whether within the organization or elsewhere. As higher education leaders, you have the opportunity to create a workplace environment that will attract top talent, engage your team and motivate individuals to stay.
Bringing best practices from across the field, this presentation includes strategies around employee recruitment, retention, and engagement, specifically for marketing and communications teams.
I have proven my ability to effectively manage in a fast paced environment. I strongly believe having more than 10 years management experience has equipped me with skills to increase sales, grow customer base and coach up or coach out. I can demonstrated the ability to work ethically, efficiently, manage time, implement operational effectiveness, and build a team that will enhance the work environment.
1. Deepika Verma
Contact: +99710 27773
Email Id: deepika.saigal@rediffmail.com
Date of Birth: 13th August 1981
Address: L-41 , Lajpat Nagar –II , New Delhi - 110024
Career Objective:
To gain greater insight into the field of Customer Experience and Operationsby way of
exposure to real work atmosphere in a well-established organization. Also, to seek a
challengingcareer in my field and to channelize my abilitiestowardsindividual,
organizational and societal benefitswhich will add value both to me and to the company.
Summary:
Have almost14 years of experience inCustomer
Service alongwithteamhandling.Have alsoacquiredknow-howinthe
areas like Training, Quality,Employee Engagement,ProjectsonWOW
Customerexperience,contentwriting ,hiringandrecruitmentand
administrativetasks.
Be candidandhonest,butalsohave the wisdomto
be diplomaticwhenrequired Highlyflexible andadaptable contributor,
adeptat meetingdeadlinesSkilledleaderwiththe abilitytodevelop
teamworkandachieve superiorresults
Resourceful,goal oriented,possessstrong
organizational,communicationandanalytical skillswithabilitytowork
underpressure andmulti taskina fast pacedenvironment.
Educational Qualification:
BA ( English) Honsfrom Dayal SinghCollege ,DU ( 2002 )
Schoolingfrom Mata Jai Kaur PublicSchool ,Delhi ( 1999 )
Professional Description:
2. Stalk Buy Love: Head– CRM( OCTOBER 2015 Till Now )
Lenskart: CustomerSatisfactionLeadManager( OCTOBER 2011 – OCTOBER 2015 )
American Express: Team MemberCustomerSupport( JUNE 2004 – MARCH 2007 ) , Subject
Matter ExpertCustomerSupport( MARCH 2007 – JUNE 2010 ) , CFT Team LeaderCustomer
Support( JUNE 2010 – SEPTEMBER 2011 )
Paras Calltech– Team MemberCustomerSupport( JUNE 2002 – MAY 2004 )
Job Experience Description:
Hands onexperienceincustomersupportacrossmy14 yearsof tenure asa working
individual.
Six yearsof experienceintoleadership.
DrivingCustomerSatisfactionanddeliveringaWOW experience inandout.
Have beenleadingvoice andnon-voice processesaswell includingemails,chatsand
social media.
Focusingoncustomerand employeeengagementsimultaneouslyasbothgohand in
hand.
Classroom trainingsandpresentationsonnew conceptsandlaunches.
Qualityauditof calls, emails,chats , social mediaresponsesandsharedstructured
feedbackonthe basisof monitoringscoresandparameters.
Writingand sharingcontentforbothinternal andexternal communicationsuchas
verbiagesforemails,chatsand social mediaandautomatedSMS’sandemailssent
to customersduringthe orderlife cycle.
Have handledteamof around45-50 associatesatthe max.
Involvedinday-to-dayoperationsandmanagingrostersandshrinkagesasper
businessrequirements.
Conductingone-o-one sessionswithteamtogetinsightintotheirfeedbacksand
concernsand workon resolvingthemamicably.
Have alwaysmanagedto buildstrongrapportwithteamand peersandhence was
nominatedasEEAT CoordinatorinAmex andSPOCforconducting‘FunFriday’
activitiesinLenskart.
CloselyworkedwithSeniorManagementin designingandimplementingideasto
bridge processgapsand ensure efficiency.
Have beencloselyworkingwithdataanalyticsteamstoreviewcrucial datawhich
helpsusdetermine the rightpathandbuildingstrategiesaccordinglywherever
appropriate.
Forecastplanningandrecruitmentneedstobe putforwardin orderto ensure
maximumutilizationof existingresourcesbutina judiciousandpractical manner.
InvolvedinKRA’ssettingof teammembersaspercompanynormsand inalignment
withHR policiesandworkwithteamtoensure individual andteamKRA’sneverfall
short of expectations.
Have beenan active participantinappraisal discussionsof myteamandhave never
hesitatedtotake standfor mypeople whereverjustified.
Have beencloselyworkingwithleadershipteamonprojectstoenhance customer
experience.
Alwaysbeenakeenlearnerandhave adaptedmyselftocultural andworkchangesin
everyorganizationthatIhave beenassociatedwithtilldate.