The document provides a summary and details of a professional with over 1 year of experience in customer service and IT training sales and marketing. They have strong technical skills and experience in lead generation, customer relationship management, and resolving customer complaints at their previous role at SANS AMERICA INC. Their education includes a Bachelor's degree in Business Management.

1. ADUPA KALYAN Contact:+9010056686
IT Helpdesk and Support Email: pawanpawan405@gmail.com
Summary:
Highly Skilled Professional customer service representative with 1 year of experience
offering easily transferable skills and willing to bring personal value which includes honesty,
respect, responsibility and a strong work ethics.
Experience:
 Accomplished sales professional with strong technical, management experience in Online
Training & Placements filed.
 Technically savvy, team-oriented support, Hardworking, highly motivated, eager to learn,
with a “get work done” attitude, and excellent communication, verbal , writing and
management skills.
 Responsible in researching US IT market and guiding appropriate module to the consultants
according to their profile.
 Worked with the managers to understand their hiring requirements.
 Interacting with employees on a regular basis to understand their issues / concerns andresolve
them in a mutually satisfying way.
 Very well out spoken and team player with Outgoing personality and Multilingual.
 Proven ability to multitask within fast-paced, deadline driven environments.
 Team player with strong communication and interpersonal skills.
TECHNICAL SKILLS:
Packages MS-OFFICE
Operating Systems MS Windows 8/7/Vista/XP/2000/98
Database Software SQL, DBMS
Web Technologies HTML
PROFESSIONAL EXPERIENCE:
SANS AMERICA INC, NJ March 2014 – Jan 2015
Sr.IT Training Sales& Marketing Coordinator
Description:
SANS AMERICA INC. is a One-Stop shop that provides complete business consulting and
offers IT Training on different software technologies to help improve professional efficiency.

2. Responsibilities and Roles:
 Supported sales team in lead generation, lead development and customer relationships.
 Participated in sales management and product development training.
 Responsible for researching and resolving complaints to ensure customer retention and
satisfaction.
 Handled incoming calls of prospective and existing customers based in US regarding IT
Market and responsible in providing information about different IT technologies that
suites each individual profile.
 Well versed with Linkedin, iprofile, Hoovers, Discover Org. Jigsaw, Bloomberg,
Rainking, Inside view.
 .Managed the hiring process including the salary negotiations.
Skills Used:
 Communications Skills (listening, verbal, written). Analytical /Research Skills.
 Leadership /Management Skills.
 Problem-Solving/Reasoning/Creativity.
 Teamwork
 Honesty/ Integrity / Morality.
 Dedication / Hard-Working / Work Ethic / Tenacity.
 Positive Attitude / Motivation / Energy/ Passion.
 Self-Motivated/Ability to Enthusiastic, knowledge-hungry learner, eager to meet
challenges and quickly assimilate new concepts.
 Work With Little or No Supervision
Personal Achievements:
 Organized and participated in various social activities involving with many other NGO’S
and Social conscious individuals.
Education: Bachelor in business management (finance) bharathi degree college. Affiliated to
kakatiya University, Warangal A.P, India.