Michael Nduaguaba seeks a position involving customer engagement, relationship management, or experience management. He has over 15 years of experience helping technology companies improve customer solutions, engagement, and retention. Through proactive listening and relationship building, he has helped companies like Integritas and Autliers achieve significant growth. He is proficient in agile methodologies and customer development strategies.
Valverde & Stiles Process and DeliverablesMike Stiles
Valverde & Stiles is a hybrid strategy and production partnership offering B2B orgs scalable, video-first content to populate all channels, build prospect relationships and achieve business objectives. This is what working with us looks like.
Innoversant Solutions Pvt Ltd is a boutique, multi-disciplinary business and management consulting firm assisting International and domestic businesses and Economic Development and Investment Attraction Agencies.
The firm\'s business consulting expertise has been leveraged extensively by international companies looking to enter India and by growing Indian companies; in areas of marketing representation, business advisory services, business development consultancy, lead generation, expansion, and other strategic areas.
Innoversant Solutions has been working with several Investment Promotion and Attraction agencies of foreign governments as their India representatives to reach out, encourage and support Indian companies to set up business in their region.
The firm’s management has over 30 years experience of providing consulting services to renowned International and Indian clients across diverse industry verticals with a great track record. A large number of SMEs and startups are also benefiting from the proven expertise and business management skills of the firm.
Different services offered by management consultancy firmsnajibsayegh1
Gulf Resources is one of the leading Management Consultancy Firms in Dubai and specialize in helping business from different industries in establishing a successful venture anywhere in the UAE.
Sense Business is completely unique with an innovative approach to provide communications and collaborations to a diverse range of clients from Brands to Entrepreneurs.
Valverde & Stiles Process and DeliverablesMike Stiles
Valverde & Stiles is a hybrid strategy and production partnership offering B2B orgs scalable, video-first content to populate all channels, build prospect relationships and achieve business objectives. This is what working with us looks like.
Innoversant Solutions Pvt Ltd is a boutique, multi-disciplinary business and management consulting firm assisting International and domestic businesses and Economic Development and Investment Attraction Agencies.
The firm\'s business consulting expertise has been leveraged extensively by international companies looking to enter India and by growing Indian companies; in areas of marketing representation, business advisory services, business development consultancy, lead generation, expansion, and other strategic areas.
Innoversant Solutions has been working with several Investment Promotion and Attraction agencies of foreign governments as their India representatives to reach out, encourage and support Indian companies to set up business in their region.
The firm’s management has over 30 years experience of providing consulting services to renowned International and Indian clients across diverse industry verticals with a great track record. A large number of SMEs and startups are also benefiting from the proven expertise and business management skills of the firm.
Different services offered by management consultancy firmsnajibsayegh1
Gulf Resources is one of the leading Management Consultancy Firms in Dubai and specialize in helping business from different industries in establishing a successful venture anywhere in the UAE.
Sense Business is completely unique with an innovative approach to provide communications and collaborations to a diverse range of clients from Brands to Entrepreneurs.
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers.
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...Integrity Solutions
Practical strategies for financial services organizations to shift to a customer-focused mindset. Five critical dimensions of sales success that are often overlooked. Tips for escalating attitudes towards selling.
About
A Professional Mentoring, Advisory, Business Consulting & Investment Banking Firm focused on providing mentoring and management solutions to startups and young entrepreneurs across industries.
Mission
“Ignite & Mentor Young Business Minds to build an idea from its inception or journey, nurture and grow it, to a size that would have impact in the space that it was created to be in. Creating Value for their customer eco systems and Wealth for their stake holders”
Vision “Ignite – Emerge – Transform - Excel”
MindSphere differentiates itself as a company that doesn’t just provide solutions to its clients’ immediate problems but believes in engaging with the client and enabling it as a self-sustaining entity. We partner with our clients in all its meaning of partnership and define, redefine and fine-tune a business into one that is capable of finding solutions to all its challenges of the future. This happens when we work with you towards gaining fresh perspective to the challenges and also finding an insight of all your capabilities and hence, creating a system that learns and thrives in all situations, with or without a mentor
Founded by Sanjay Prasad a Serial Entrepreneur with 27+ rich years of experience and Four successful ventures from inception to successful acquisition to his credit
His last venture MindRiver which was in the IT Services space grew from a 4 People startup to a 400+ Strong enterprise that was acquired by Acropetal within 7 years of its inception and grew share holder wealth by 23 times.
Specialties
Mentoring for Startup's & Young Entrepreneurs, Management Consulting, Business Consulting, Strategic Consulting, Advisory & Investment Banking
MindSphere is a Professional Mentoring & Business Consulting Firm with a focus on Start Up’s and young enterprises. Our Belief: Engagement, Partnership and Enablement towards a self- sustained entity. We Empower the “Minds Without Fear”.
The Idea – Partnering with clients in all its meaning of partnership – To work towards gaining fresh perspective to the challenges and capabilities – To create a system that learns and thrives in all situations with or without a mentor
The Mandate – “Create Value for the Customer Eco System”, “Create a mark on the space that they operate in” & “Create Wealth for their Stake Holders”
Here's your chance to find out more about one of MCA Connect's Dynamics 365 (AX) Delivery Services Organization (DSO) Managers. Learn about what Dan looks for in new team members, the opportunities that are possible, and what his management style is like.
Turbo-Charge Your Talent Brand: Develop your Employee Value Proposition | Tal...LinkedIn Talent Solutions
Facebook’s Global Recruiting Brand Manager and Epic Games’s Director of Recruiting explained how they developed their employee value proposition (EVP) and their employment brand strategy.
Continue your talent acquisition transformation at Talent Connect 365: http://linkd.in/1z8YEaf
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers.
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...Integrity Solutions
Practical strategies for financial services organizations to shift to a customer-focused mindset. Five critical dimensions of sales success that are often overlooked. Tips for escalating attitudes towards selling.
About
A Professional Mentoring, Advisory, Business Consulting & Investment Banking Firm focused on providing mentoring and management solutions to startups and young entrepreneurs across industries.
Mission
“Ignite & Mentor Young Business Minds to build an idea from its inception or journey, nurture and grow it, to a size that would have impact in the space that it was created to be in. Creating Value for their customer eco systems and Wealth for their stake holders”
Vision “Ignite – Emerge – Transform - Excel”
MindSphere differentiates itself as a company that doesn’t just provide solutions to its clients’ immediate problems but believes in engaging with the client and enabling it as a self-sustaining entity. We partner with our clients in all its meaning of partnership and define, redefine and fine-tune a business into one that is capable of finding solutions to all its challenges of the future. This happens when we work with you towards gaining fresh perspective to the challenges and also finding an insight of all your capabilities and hence, creating a system that learns and thrives in all situations, with or without a mentor
Founded by Sanjay Prasad a Serial Entrepreneur with 27+ rich years of experience and Four successful ventures from inception to successful acquisition to his credit
His last venture MindRiver which was in the IT Services space grew from a 4 People startup to a 400+ Strong enterprise that was acquired by Acropetal within 7 years of its inception and grew share holder wealth by 23 times.
Specialties
Mentoring for Startup's & Young Entrepreneurs, Management Consulting, Business Consulting, Strategic Consulting, Advisory & Investment Banking
MindSphere is a Professional Mentoring & Business Consulting Firm with a focus on Start Up’s and young enterprises. Our Belief: Engagement, Partnership and Enablement towards a self- sustained entity. We Empower the “Minds Without Fear”.
The Idea – Partnering with clients in all its meaning of partnership – To work towards gaining fresh perspective to the challenges and capabilities – To create a system that learns and thrives in all situations with or without a mentor
The Mandate – “Create Value for the Customer Eco System”, “Create a mark on the space that they operate in” & “Create Wealth for their Stake Holders”
Here's your chance to find out more about one of MCA Connect's Dynamics 365 (AX) Delivery Services Organization (DSO) Managers. Learn about what Dan looks for in new team members, the opportunities that are possible, and what his management style is like.
Turbo-Charge Your Talent Brand: Develop your Employee Value Proposition | Tal...LinkedIn Talent Solutions
Facebook’s Global Recruiting Brand Manager and Epic Games’s Director of Recruiting explained how they developed their employee value proposition (EVP) and their employment brand strategy.
Continue your talent acquisition transformation at Talent Connect 365: http://linkd.in/1z8YEaf
R. Villano - Superbugs & superdrugs (p.te 2: issues and contrast of antibiot...Raimondo Villano
13. R. Villano “ Prophylactic and therapeutic aspects against the plague in some States of Italy from XIV to the XVII century ”, Starting from a historical chronology, pathological, epidemiological, demographic, sociological and literary plague , we describe the environmental and operating conditions of doctors and pharmacists , examining the protocols of prophylaxis and make a reconnaissance of the main drugs used for prevention and treatment , coming to examine in detail some of the most important works in this subject and date (XVII century ) compared to the epidemic periods considered, the pre-eminent precepts clinical treatment protocols, dietary prescriptions , the composition of medicines and the most important processes for their preparation, setting the stage for various lines of comparative analysis. Integral communication of Raimondo Villano in Parallel Session II (Chairmains: A. Iwona / S. Anagnostou) of 41 International Congres for the History of Pharmacy (10/15 september by: International Society for the History of Pharmacy, Societé Francaise d’Histoire de la Pharmacie; Acadèmie Internationale d’Histoire de la Pharmacie), in the Bilski Pasquer Lecture Hall, with 79 authors of the 31 Pays et students of the over 50 Nations (Paris, Paris-Sorbonne UFR University, Medicine Faculty Pierre and Marie Curie, Les Cordeliers, september 11, 2013) - Chiron, CDD 945 VIL asp 2014 en, LCC R131-687, pp. 72, Rome, February 2014;
Annual Report Insights 2016 Planning your reportDeloitte UK
A guide providing an overview of the key survey findings of 100 UK listed companies, which also enables you to learn how to take steps to improve your annual reporting process.
Business Development (sales) / Diversity Inclusion Coordinator Jay Elaine Miller
Under limited supervision, performs a variety of highly responsible administrative and supervisory tasks. Is proactive to provide value to improve organizational effectiveness. A progressive and analytical thinker who uses innovation and useful tactics to promote best in class Diversity and Inclusion practices. A strong business acumen professional who ensures successful completion of projects and initiatives. Collaborative and successful team management. Document and designs and implement key performance indicators to increase organizational performance. A goal oriented-competitive-light hearted person always focused to grow revenue.
The Difference Engine has relaunched with a new team, and renewed focus on helping companies improve their existing products, services, and customer experiences, and on helping companies identify opportunities for innovation and organizational change.
I am very happy to discuss details further as I am actively seeking positions, Remote or Dallas-based, in a Strategic Leadership capacity for Project Management that is Marketing and/or Communications based and customer focussed in nature, creative, as my strengths to contribute to creatively and passionately to a great organization!
I am very happy to discuss details further as I am actively seeking positions, Remote or Dallas-based, in a Strategic Leadership capacity for Project Management that is Marketing and/or Communications based and customer focussed in nature, creative, as my strengths to contribute to creatively and passionately to a great organization!
1. MICHAEL NDUBUISI NDUAGUBA, PMP
+1.512.524.7596 | ndubuisi@hotmail.com | 11709 Dunblane Way, Austin, TX 78754 | Will travel, relocate or work remotely
Cover Letter
Hi There,
Thank you for reviewing my application!
I seek to understand customers’ unarticulated needs and to help tell their stories. I engage
customers, solicit their feedback and thoughtful insights, working together to brainstorm,
enhance ideas or to aid the pivoting process. I listen, uncover pain points, build trusting
relationships and work to win the right to become the client’s ear and voice.
I solve customers’ problems by doing a few things well:
1. Acknowledging customers as every business’s core assets
2. Customer discovery and earning the right to grow by improving customers’ lives.
3. Developing consistent listening paths to understanding customers’ needs
4. Rallying leadership around a unified vision for enriching the Customer Experience
5. Creating win-win opportunities for all stakeholders
I would like to talk with you and explore how I may be of assistance to you in the areas of
Customer Engagement, Relationship and Experience Management.
Thank you,
Ndu
2. MICHAEL NDUBUISI NDUAGUBA, PMP
+1.512.524.7596 | ndubuisi@hotmail.com | 11709 Dunblane Way, Austin, TX 78754 | Will travel, relocate or work remotely
Customer Experience and Engagement Manager
(Product Management | Relationship Management | Project Management)
I have over ten years’ experience delivering customer solutions and projects with technical
teams distributed in Venezuela, Brazil, Sri Lanka and India. From 2011 and 2013, I helped
Integritas achieve 4X growth in 18 months by improving project management, customer
engagement and revenue. We generated referrals and projects from existing customers – we
improved our customers’ experience and engaged them more proactively.
I can be counted on to assist with customer engagement, creating win-win partnerships,
increasing customer adoption, ensuring customer retention and acting as strategic advisor to
stakeholders. I listen, empathize, plan, strategize and advocate on behalf of the customer.
Professional Experience
Autliers, Austin, TX, Consulting Partner, 2007 – Present
Present: Developing product development and marketing roadmap for luvyareader.com.
2007 - 2016: Designed and implemented # 1 SEO/social media strategy for Austin small
business. Saved $50K+ in annual advertising, ran effective A/B tests in YR1 and YR2.
2007 - 2010: Targeted ads increased sales - under $75K YR 1 to over $250K in YR 2.
Sustained growth over 10% each year through blogs, feedback, exceeding expectations.
LeapToSuccess, Austin, TX, Volunteer Project Manager, 2014 - Present
Led team raising funds for water-well drilling projects in Senegal and West Africa.
Analyzed requirements to develop Kickstarter/GoFundMe stories and marketing collateral.
RenewData Corporation, Austin, TX, Operations Analyst (Contractor), 2014 - 2014
Reduced redundancies up to 10%, saved 24+ hours in extraction per work order.
Identified faster, more efficient tools to extract and process data from media and emails.
Authored and distributed best practices documents,manuals and tutorials via SharePoint.
Integritas Solutions, Austin, TX, Product Manager/Account Manager, 2011 - 2013
Quadrupled revenue from $1M to over $4M annually within 18 months, working in several
projects for companies such as Pearson, J.B. Hunt, AT&T, MindTouch, Mass Relevance
Won annual procurement worth over $5M. Managed product backlogs, team meetings.
Dell Corporation, Sales & Procurement, Austin, TX, Sales Analyst (Contractor), 2009 - 2010
Managed proposal development and bidding for the US Air Force $50B NetCents II.
Procured and managed channel partnerships, responses from Oracle, Microsoft and IBM.
Researched, documented and managed submissions from potential RFP, RFO vendors.
Sonus Networks, Chelmsford, MA, Product Manager, 2006 - 2007
Co-led spinoff, designed & built IPTV products for telecom/AT&T and Verizon.
Saved company $1M+ annually by introducing equipment sharing system.
Education, Training and Tools
WesternGovernors University, MBA, TechnologyManagement. Degree expected, December 2017.
University of Massachusetts, Amherst, MA, B.Sc., Computer Systems Engineering, 2004.
MITx, edX & Google Academy, courses in Customer Development, Analytics, 2016.
Wharton Online/Coursera, Entrepreneurship Specialization: Turn Your Idea into a Funded Business.
Project Management Institute (PMI), PMP Certified, Current Since 2008.
Agile Austin University, Core Concepts of Agile, Scrum, Lean, Kanban & Project Leadership, 2014.
Tools: Microsoft Project, Visio, Rally, JIRA, BaseCamp; Scrum, Kanban. ERP, CRM and SaaS.
3. MICHAEL NDUBUISI NDUAGUBA, PMP
+1.512.524.7596 | ndubuisi@hotmail.com | 11709 Dunblane Way, Austin, TX 78754 | Will travel, relocate or work remotely
Thank You!
In my almost 15years experience engaging customers, I have listened to, assisted and
exceeded customer expectations in different ways. Because I have worked mostly for
technology companies and within product, project and relationship management roles, I have
arranged some of my skillset around these job roles for brevity sake.
My experiences and interest are broader than these, and I hope that these can start the
conversation and inquiry on what I could learn and do to support your mission on customer
discovery, development and engagement.
Every business has two types of customers: internal customers (employees) and external
customers (clients). While my engagement work focuses on external customers rather than on
employees, I am convinced that HR and talent acquisition teams have as much to learn from
marketing, sales and advertising as those teams have to learn from HR.
It all starts with LISTENING and being willing to hear what the CUSTOMER has to say.