This document is a resume for Arrisha C. Lax. It summarizes her education, including an Associate's Degree in Hospital Health Services Management from Heritage College and current pursuit of a Bachelor's Degree from the University of Phoenix. It also outlines her work experience in roles such as MDM Specialist, Customer Service Lead, and Data Coordinator. Her resume highlights skills in areas like problem solving, attention to detail, customer service, and various software like MS Office, SAP, and Salesforce. Contact information and a list of technical and soft skills are also provided.

1. Arrisha C. Lax
3 5 5 0 T i m b e r g l e n R o a d - A p t 2 4 6
D a l l a s , T e x a s 7 5 2 8 7
C e l l : ( 8 1 6 ) 7 8 5 - 4 0 0 4
a r r i s h a l @ g m a i l . c o m
Master Data Manageme nt/Data A nalyst/Health S ervices
Profile
Driven, dynamic, and result-oriented Master Data Specialist/Data Analyst with cross-cultural business
awareness. Flexible and analytical team player with practical experience in data management and
portal processes. Developed outstanding client management and communication skills through MDM
roles and Customer Service Lead positions.
Education
Heritage College – Kansas City, Missouri September 27, 2012
Associates Degree - Hospital Health Services Management
University of Phoenix – Dallas, Texas Currently Attaining
Bachelor’s Degree – Hospital Health Services Management / Information Systems
Key Skills
Office Skills: Typing-50wpm
10-key- 9,000
k.s.p.s.
Problem solving skills
Attention to Detail
Good Interpersonal Skills
Ability to Multitask
Able to Work Under SLAs
Customer Service Oriented
Database Administration
Computer
Skills:
MS Word
MS Excel
MS Access
SAP Enterprise
Vistex
SalesForce
Oracle
V-Lookup
WindowsXP
Experience
McKesson Corporation (K-Force) – Carrollton, Texas MDM Specialty/Triage 11/2014 – 03/2015
MDM Portal Admin 12/2013 – 11/2014
MDM Portal Administration
Provide analysis and system enhancements thatallows data integrityassociates to perform their duties more efficientlyand w ith improved
accuracy. Collectdata pertaining to a certain subjectand transforms thatdata into information by highlighting importantor useful in formation on a
given topic for decision making. Execute projects to implementthe vision and work plan. Participates on cross functional business and ITproject
Highlights :
• Execute projects to implementthe vision and work plan.
• SupportEnterprise Data Governance organization through data mining/analysis for McKesson cus tomer and vendors.
• Provide accurate, timelyand actionable data intelligence for Enterprise Data Governance initiatives.
• Execute projects to implementthe vision and work plan. Participates on cross functional business and ITprojects.
• Gather, analyze, prepare and summarize recommendations for data governance initiatives.
MDM Specialty Accounts / Triage
Provided Valeant and Galderma shareholders with timelyinformation on cases submitted via Sales Force. Analyzed and
maintained date in the systems based on validation from various departments.Managed communication with key shareholders
and advised of required medical licenses needed to maintain business with McKesson.
Highlights:
• Provided timelyresponses to user queries and assisted with the currently working relationships with McKesson.
• First pointof contact for Sales Representatives for Obagi and Valeant products.
• Able to maintain accuracyand efficiency in a fast paced,daily changing work environment.
• Worked in SAP and Salesforce simultaneouslyto provide accurate information on pending request.

2. United Health Group — Overland Park, KS Web Development/Customer Lead
09/2011 -06/2013
Responsible for answering incoming call from customer/pharmacies/physicians with orders and reorders.
Explaining the overall benefits of using a PBM. Direct phone-based interaction providing information on
benefit eligibility questions and prescriptions status inquiries. Responsible for assisting pharmacies w ith
processing pharmacy claims and determining the need for overriding pharmacy claims edits and error
messages. Troubleshoot web issues and works closely with IT for prompt resolution.
Highlights:
• Communicated effectively with multiple departments to provide quick resolution on claims.
• Educates customers on benefits, use of plan, formulary, premiums, and status of orders.
• Received Perfect Attendance and 100% Quality reviews for 5 consecutive months.
• Assisted with Leading 10-12 employees with DailyMetrics and assisted in personal development.
ADT, Security Services – N. Kansas City, MO Home Health Services Team Lead
08/2010 -09/2011
Responsible for inbound alarms from elderly, disabled, and patients in assisted living facilities and taking
appropriate action per instruction. Made outbound calls in order to contact customers, emergency contacts,
and Police/Fire Departments regarding alarm activities while following standard operating procedures.
AMG, INC – Overland Park, KS Collections Specialist
02/2009 - 06/2010
Outbound and inbound calls for the collection of payments on past due bills. Advised clients of overdue
accounts and the amounts currently owed. Reviewed terms and set up repayment plans and new terms of
sale. Provided advise and referred customers to debt counselors.
Transplant Institute of Research Medical Center Data Coordinator
Kansas City, MO 08/2007 - 01/2009
Responsible for assisting the clinic in daily opening duties, charting, medical billing, claims and scheduling.
Direct daily contact with patients to provide information on claims and appointments. Bookkeeping and
documentation of other office records and patient records. Responsible for the use of examination
equipment, purchasing, and maintaining office supplies needed in the office.
Professional References – Available Upon Request