SlideShare a Scribd company logo
@allanschoenberg
@CMEGroup
The Original Social Network
The Social Trading Floor




   *Brian Solis
Why Does Social Matter?

Brand enthusiasm: Turn followers into “fans”


        Loyalty: Build on service; go to your customers


Advocacy: Educate and maintain support


             Monitor: Issues management in real time
Nearly 60% of those working in financial
services think that their industry has so far
not been effective in utilising social media.*


                                                 81% of people in the financial sector see
                                                 Twitter as the most important social
                                                 network for their organisation, compared to
                                                 under 50% for LinkedIn and Facebook.*

 One quarter of respondents are daunted by
 the volume of traffic on social media and
 how to monitor and manage it.*

                                                             38% of respondents are concerned by
                                                             social media because of a lack of time and
                                                             resource dedicated to it.*


*Cicero Consulting (http://www.cicero-group.com/wp-
content/uploads/2012/01/Cicero_SoMe_Report_200112_Web.pdf)
Our History of Using Social
   Private groups; corporate page; focused on customers, jobs

   Discussions on timely topics


   Search and search engine optimization


   Thought leadership – people and topics


   Repository of industry info; content provider


   Real-time news aggregation/intelligence; relationships


   Branded video content; media interviews
352
The Content Challenge

• Discovery: How do we find/share valuable
  social media content?
• Verification: How do we make sure we can
  trust it?
• Delivery: How do we turn that content into
  value for our audience – online, offline and via
  mobile?
Rules of Engagement

• Listen: We are awash with data
• CRM: Salesforce.com changes the game
• Integrate: It’s not a silver bullet
• Intelligence: Everything will move in real time
• Risk: It’s real; manage it

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LetsTalkFX

  • 3. The Social Trading Floor *Brian Solis
  • 4. Why Does Social Matter? Brand enthusiasm: Turn followers into “fans” Loyalty: Build on service; go to your customers Advocacy: Educate and maintain support Monitor: Issues management in real time
  • 5. Nearly 60% of those working in financial services think that their industry has so far not been effective in utilising social media.* 81% of people in the financial sector see Twitter as the most important social network for their organisation, compared to under 50% for LinkedIn and Facebook.* One quarter of respondents are daunted by the volume of traffic on social media and how to monitor and manage it.* 38% of respondents are concerned by social media because of a lack of time and resource dedicated to it.* *Cicero Consulting (http://www.cicero-group.com/wp- content/uploads/2012/01/Cicero_SoMe_Report_200112_Web.pdf)
  • 6. Our History of Using Social Private groups; corporate page; focused on customers, jobs Discussions on timely topics Search and search engine optimization Thought leadership – people and topics Repository of industry info; content provider Real-time news aggregation/intelligence; relationships Branded video content; media interviews
  • 7. 352
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  • 10. The Content Challenge • Discovery: How do we find/share valuable social media content? • Verification: How do we make sure we can trust it? • Delivery: How do we turn that content into value for our audience – online, offline and via mobile?
  • 11. Rules of Engagement • Listen: We are awash with data • CRM: Salesforce.com changes the game • Integrate: It’s not a silver bullet • Intelligence: Everything will move in real time • Risk: It’s real; manage it