Many hurdles traditionally stood in the way of CEOs’ entry into the world of social media. Top barriers cited in prior Weber
Shandwick research on “unsocial” CEOs in 2013 included: social media usage by CEOs was unusual for the industry or region,
there was no proof that it returns value, there was no demand, and it was too risky. Interestingly, barriers such as legal
obstruction and industry regulation were infrequently raised (The Social CEO: Executives Tell All, Weber Shandwick and KRC
Research). Much to their credit, CEOs are overcoming these challenges and, to a growing degree, embracing the opportunities
that come from being social.
Operating in an increasingly connected and transparent digital world where the general public is acutely attuned to what CEOs
say and do, executives see online engagement as a prime opportunity for their chief executives to share their companies’
stories and elevate the reputation of their companies. With eight in 10 global executives reporting that it is important for
CEOs to have a visible public profile for a company to be highly regarded, online channels and social media become one set of
tools for CEOs to increase their external equity. And doing so comes with reputational rewards: highly regarded companies
are more than three times as likely as those with weak reputations to have a CEO who participates in social media. (The CEO
Reputation Premium: Gaining Advantage in the Engagement Era, Weber Shandwick and KRC Research.)
CIPR Inside Webinar 3 Being a strategic business partner 29.11.13CIPR Inside
Being a strategic business partner. Move from drafter and crafter to strategic business partner. James Harkness, Jane Mitchell delivered a webinar on 29 November 2013. Full webinar is available to members on demand on http://www.cipr.co.uk/
In this presentation originally created for DNNcon 2013 (West Palm Beach, FL), Jason Stone of Engage Software covers the Enterprise Social Networking space. What is ESN? Who are some of the key players? What does the research say about the market and its future? He shares some of his own experiences on the team that created iheartDNN.com as well as some from leading the Evoq Social ESN LinkedIn group.
The Evolution of the Intranet: Why Collaborative Intranets are More Critical ...C5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect with employees, customers and partners?
Collaboration tools are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations? In short: Is a company that has a robust Intranet and can truly work together better nothing more than a myth - a lofty goal to which we aspire but will never attain?
In this session, the speaker will tackle these questions and more, taking an in-depth look into why collaboration projects fails to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build an Intranet that fosters a culture of collaboration.
Collab365 2015 - The 7 Deadly Sins of SharePointC5 Insight
60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail – and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start!
Watch this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
In addition, the presenter will share 3 specific, real-world cases of failed projects – and how those projects were successfully turned around to deliver a successful project with broad user adoption.
You will learn :
1. The latest stats on SharePoint and collaboration failures
2. Deadly sins to avoid on every project
3. What other organizations are doing wrong that is leading to failed projects
4. Practical habits to prevent project failures
5. 3 real-world case studies on customers who recovered from failed projects
Many hurdles traditionally stood in the way of CEOs’ entry into the world of social media. Top barriers cited in prior Weber
Shandwick research on “unsocial” CEOs in 2013 included: social media usage by CEOs was unusual for the industry or region,
there was no proof that it returns value, there was no demand, and it was too risky. Interestingly, barriers such as legal
obstruction and industry regulation were infrequently raised (The Social CEO: Executives Tell All, Weber Shandwick and KRC
Research). Much to their credit, CEOs are overcoming these challenges and, to a growing degree, embracing the opportunities
that come from being social.
Operating in an increasingly connected and transparent digital world where the general public is acutely attuned to what CEOs
say and do, executives see online engagement as a prime opportunity for their chief executives to share their companies’
stories and elevate the reputation of their companies. With eight in 10 global executives reporting that it is important for
CEOs to have a visible public profile for a company to be highly regarded, online channels and social media become one set of
tools for CEOs to increase their external equity. And doing so comes with reputational rewards: highly regarded companies
are more than three times as likely as those with weak reputations to have a CEO who participates in social media. (The CEO
Reputation Premium: Gaining Advantage in the Engagement Era, Weber Shandwick and KRC Research.)
CIPR Inside Webinar 3 Being a strategic business partner 29.11.13CIPR Inside
Being a strategic business partner. Move from drafter and crafter to strategic business partner. James Harkness, Jane Mitchell delivered a webinar on 29 November 2013. Full webinar is available to members on demand on http://www.cipr.co.uk/
In this presentation originally created for DNNcon 2013 (West Palm Beach, FL), Jason Stone of Engage Software covers the Enterprise Social Networking space. What is ESN? Who are some of the key players? What does the research say about the market and its future? He shares some of his own experiences on the team that created iheartDNN.com as well as some from leading the Evoq Social ESN LinkedIn group.
The Evolution of the Intranet: Why Collaborative Intranets are More Critical ...C5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect with employees, customers and partners?
Collaboration tools are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations? In short: Is a company that has a robust Intranet and can truly work together better nothing more than a myth - a lofty goal to which we aspire but will never attain?
In this session, the speaker will tackle these questions and more, taking an in-depth look into why collaboration projects fails to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build an Intranet that fosters a culture of collaboration.
Collab365 2015 - The 7 Deadly Sins of SharePointC5 Insight
60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail – and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start!
Watch this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
In addition, the presenter will share 3 specific, real-world cases of failed projects – and how those projects were successfully turned around to deliver a successful project with broad user adoption.
You will learn :
1. The latest stats on SharePoint and collaboration failures
2. Deadly sins to avoid on every project
3. What other organizations are doing wrong that is leading to failed projects
4. Practical habits to prevent project failures
5. 3 real-world case studies on customers who recovered from failed projects
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
Setting Goals And Getting Internal Support For A Branded Online CommunityFeverBee Limited
FeverBee's Richard Millington explains setting goals and getting support are two halves of the same coin. Learn how to get support for your online community during this webinar.
Social media campaigns are often heavy on tactics, like Facebook and Twitter, and light on strategic framework. Discover how organizations are applying the discipline of public relations to social media campaigns and how you can become adept at doing the same. Learn how to measure the results of online campaigns, including three ways to start measuring immediately. Look at real-world case studies with applicable strategies and techniques that can be adopted for your own online campaigns.
With the exploding growth of social media, the need to apply strategic thinking to your public relations and communications campaigns has never been more critical.
* A clear cultural understanding is needed to communicate with social media tools.
* A framework for using social media in business continuity planning.
* An overview of how to choose the right social media tools to meet your objectives.
* A plan of attack to start incorporating social media in your campaigns.
* Knowledge on how to transition your communications experience and know-how to social media.
* How to manage a successful social media campaign.
Will Your Team Make or Break Your Project?
Current studies indicate that 97% of all projects fail to meet their time, budget, and delivery goals. And if the truth be known, it’s not for technical reasons that most of these projects are failing, but rather because of people problems. As a manager, your ability to select and engage the right team members is the most important part of your job. Get it wrong and you really will have failure on your hands.
Joe Kolinger reveals “5 Keys to Building a Great Team” using a widely accessible tool, together with a proven process to help build great teams that perform with excellence. This is fully sponsored by OfficeWork Software and Kolinger Associates.
Access OfficeWork Software’s web seminar "5 Keys to Building a Great Team"
This presentation addresses 5 of the frequently overlooked keys to getting the right team in place to make your project a success. Learn how to assess and overcome the top issues plaguing project teams:
1. Warning signs you have the wrong people assigned
2. Unclear, ‘squishy’ understanding of roles and responsibilities
3. Casual indifference to the project’s success
4. Chronic interruptions to progress from the sponsor, other projects and operational work
5. Lack of communication tools that help members easily identify and contact the right people to resolve problems
Hey - So what if you have the ‘perfect’ project plan and your sponsors have endorsed your initiative? Unless you have the right team, effectively engaged your project is doomed! Attend this FREE webinar and learn how to spot and fix problems with your team structure before they derail your well-laid project plans.
I recently gave a keynote presentation in Slovenia on the business value of using social and collaborative tools to solve employee facing business problems. This is that presentation, enjoy and feel free to share!
Legal Issues For Online Communities - David DeakinFeverBee Limited
Hosting an online community raises numerous legal and regulatory challenges. Are you, as the community host, legally responsible for content submitted or shared by your members? This content may infringe other people’s intellectual property rights; might be defamatory; or could amount to some form of criminal activity. But do you know your responsibilities in relation to these types of content and activity, and how do you ensure you protect yourself by taking advantage of the legal defences available to avoid liability? And what about Data Privacy? European Data Protection Laws are changing dramatically over the next 2 years. Collection and exploitation of personal data may be a significant asset and driver for establishing our community. And in any event trust, privacy by design and regulatory compliance should be at the heart of your strategy. These issues, along with key Marketing Regulations and understanding your relationship with and responsibilities to third parties - such as Facebook and YouTube, or your hosting provider, will be summarised.
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
The Online Reputation Management LandscapeRhea Drysdale
Why is ORM growing in popularity for search marketers? This keynote will look at how technical changes from the search engines and the proliferation of social media have led to a booming ORM industry. We’ll also review the tools and services available to both agencies and in-house professionals that can help combat threats to a brand’s most valuable asset.
Failure to Connect: Why You're Not Getting More From SharePointC5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect with employees, customers and partners?
Collaboration tools and technology are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations?
In this session, we will tackle these questions and more, taking an in-depth look into why collaboration tools such as SharePoint fail to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build a lasting culture of collaboration.
Enabling Business with Social Media Tools at CiscoAyelet Baron
There is a lot of hype about social media right now, which has created some confusion around when to strategically use it. The key is to realize that for any organization, social media is another channel to drive trusted relationships and community interactions. It’s important for any organization to have a plan that maps out their overall journey through a vision, strategy and an executable roadmap.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
Setting Goals And Getting Internal Support For A Branded Online CommunityFeverBee Limited
FeverBee's Richard Millington explains setting goals and getting support are two halves of the same coin. Learn how to get support for your online community during this webinar.
Social media campaigns are often heavy on tactics, like Facebook and Twitter, and light on strategic framework. Discover how organizations are applying the discipline of public relations to social media campaigns and how you can become adept at doing the same. Learn how to measure the results of online campaigns, including three ways to start measuring immediately. Look at real-world case studies with applicable strategies and techniques that can be adopted for your own online campaigns.
With the exploding growth of social media, the need to apply strategic thinking to your public relations and communications campaigns has never been more critical.
* A clear cultural understanding is needed to communicate with social media tools.
* A framework for using social media in business continuity planning.
* An overview of how to choose the right social media tools to meet your objectives.
* A plan of attack to start incorporating social media in your campaigns.
* Knowledge on how to transition your communications experience and know-how to social media.
* How to manage a successful social media campaign.
Will Your Team Make or Break Your Project?
Current studies indicate that 97% of all projects fail to meet their time, budget, and delivery goals. And if the truth be known, it’s not for technical reasons that most of these projects are failing, but rather because of people problems. As a manager, your ability to select and engage the right team members is the most important part of your job. Get it wrong and you really will have failure on your hands.
Joe Kolinger reveals “5 Keys to Building a Great Team” using a widely accessible tool, together with a proven process to help build great teams that perform with excellence. This is fully sponsored by OfficeWork Software and Kolinger Associates.
Access OfficeWork Software’s web seminar "5 Keys to Building a Great Team"
This presentation addresses 5 of the frequently overlooked keys to getting the right team in place to make your project a success. Learn how to assess and overcome the top issues plaguing project teams:
1. Warning signs you have the wrong people assigned
2. Unclear, ‘squishy’ understanding of roles and responsibilities
3. Casual indifference to the project’s success
4. Chronic interruptions to progress from the sponsor, other projects and operational work
5. Lack of communication tools that help members easily identify and contact the right people to resolve problems
Hey - So what if you have the ‘perfect’ project plan and your sponsors have endorsed your initiative? Unless you have the right team, effectively engaged your project is doomed! Attend this FREE webinar and learn how to spot and fix problems with your team structure before they derail your well-laid project plans.
I recently gave a keynote presentation in Slovenia on the business value of using social and collaborative tools to solve employee facing business problems. This is that presentation, enjoy and feel free to share!
Legal Issues For Online Communities - David DeakinFeverBee Limited
Hosting an online community raises numerous legal and regulatory challenges. Are you, as the community host, legally responsible for content submitted or shared by your members? This content may infringe other people’s intellectual property rights; might be defamatory; or could amount to some form of criminal activity. But do you know your responsibilities in relation to these types of content and activity, and how do you ensure you protect yourself by taking advantage of the legal defences available to avoid liability? And what about Data Privacy? European Data Protection Laws are changing dramatically over the next 2 years. Collection and exploitation of personal data may be a significant asset and driver for establishing our community. And in any event trust, privacy by design and regulatory compliance should be at the heart of your strategy. These issues, along with key Marketing Regulations and understanding your relationship with and responsibilities to third parties - such as Facebook and YouTube, or your hosting provider, will be summarised.
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
The Online Reputation Management LandscapeRhea Drysdale
Why is ORM growing in popularity for search marketers? This keynote will look at how technical changes from the search engines and the proliferation of social media have led to a booming ORM industry. We’ll also review the tools and services available to both agencies and in-house professionals that can help combat threats to a brand’s most valuable asset.
Failure to Connect: Why You're Not Getting More From SharePointC5 Insight
Collaboration as we know it has changed dramatically over the years. It wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect with employees, customers and partners?
Collaboration tools and technology are both numerous and sophisticated, but are we really better off? If we have the tools, the technology and the will, then why aren't we doing a better job with collaboration in our organizations?
In this session, we will tackle these questions and more, taking an in-depth look into why collaboration tools such as SharePoint fail to meet our expectations and what organizations can do today to forge new connections, become more productive, increase employee engagement, and build a lasting culture of collaboration.
Enabling Business with Social Media Tools at CiscoAyelet Baron
There is a lot of hype about social media right now, which has created some confusion around when to strategically use it. The key is to realize that for any organization, social media is another channel to drive trusted relationships and community interactions. It’s important for any organization to have a plan that maps out their overall journey through a vision, strategy and an executable roadmap.
Rewriting The Rules of Member Engagement - 5 Ways Associations Can Leverage S...Patrick Dorsey
Rewriting The Rules of Member Engagement - 5 Ways Associations Can Leverage Social CRM to Drive Interaction & Relevance to encourage two-way dialogue with your members, boost their loyalty to your organization and answer these questions and more:
•How to measure what programs and services your members value?
•How to monitor social comments and interactions?
•What are 5 key trends all association executives need to know?
What CMOs should know when they hire a Social Media DirectorViosk International
Is your organization ready for Social Media Marketing? Is your team ready? Are you executives buying into your strategy? Explore the how-to steps in hiring the right Social Media Marketing Director and make sure your company is ready for major changes in the way you think, operate and conduct business in 2011.
Presentation given at the Enterprise 2.0 Meet-up in Paris, Oct 16th. The objective was to trigger discussion about social collaboration, adoption, obstacles, approaches.
This presentation is about exploring social media as a process for driving BtoB lead generation But first a word of caution: Leads depend as much on the messages as they do on the media. Maybe more. So this will be a story about managing both media and messages within our Marcom Engine process. A presentation by Keith Bates
In June 2010, Gatorade unveiled its “Mission Control Center,” and in December of that year Dell announced its “Social Media Command Center.” Since then, organizations such as Hendrick Motorsports, The Oregon Ducks, Symantec and others have discussed how they use their social media command centers to listen to hundreds of thousands—even millions—of posts, interact with fans and customers, solve service issues and surface trends, risks and opportunities.
To learn more about the state of social media command centers, Altimeter Group spoke with three organizations — MasterCard, eBay, and Wells Fargo Bank — and found significant variations in objectives, priorities and technology for the command centers, but similarities in strategic focus and business planning.
In this report, Altimeter analyst Susan Etlinger presents findings, case studies, and expert recommendations for evaluating, building or fine-tuning a Social Media Command Center.
For more information about this report, please visit: bit.ly/evolution-of-smcc.
Shiny Object or Digital Intelligence Hub? Evolution of the Social Media Comma...Susan Etlinger
This report provides an industry update, best pratices and frameworks for understanding how to approach and build a social media command center that integrates with other digital and enterprise signals in the business.
In these slides social business and social ways of working are presented; and the emerging trends of social enterprises and the mediated practices out of which they have grown.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
2. Today’s session
• What is Social CRM?
• A fad, or the future?
• Three example use cases
• Technology of Social CRM
• Next steps
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
4. 9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
What is Social CRM?
Philosophy & business strategy
Technology platform
Stakeholder
Engagement
Member
Value
Processes
& workflow
Trust &
Transparency
5. 9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
What is Social CRM?
Membership
and
customer
management
Social media
Social
CRM
7. Social CRM = Social Business
• Sixty-six percent of executives believe that social applications for business represent a fundamental shift in how
work will get done and how companies will engage with customers;
• Fifty-three percent of executives believe they must adopt Social Business or risk falling behind;
• Sixty-two percent of executives cite the potential to achieve ―better customer loyalty and service levels‖ and 57
percent anticipate ―increased revenue or sales‖ as a result of implementing a Social Business strategy;
• Sixty-two percent of all respondents think that businesses need to leverage social software inside and outside their
organizations in order to remain competitive;
• Online communities are an important source of information for making purchase decisions, especially for millennials.
Fifty-four percent of millennials said that they are more likely to rely on and make purchase decisions from
information shared via personal contacts in online communities versus 33 percent more likely to use information
from ―official‖ company sources;
• Eighty-three percent of executives leverage at least one social network for work use.
“There is one absolute about social CRM: It will be mandatory — not optional — for the
majority of organizations.”
- the Gartner Group, 2011
Jive Social Business Index 2011
8. Social CRM—The here and now
―Social CRM is our future – and it's our near future. The time to start planning is
now.‖
Holly Ross, NTEN blog, April 2011
―I admit it--I'm totally drinking the social CRM Kool-Aid‖
Maggie McGary, Mizz Information blog, April 2011
―Conversations online happen with or without us. We would be doing a
disservice to ourselves and our communities if we did not take part as experts
in our field.‖
Maya Linson – National Association of Public Hospitals and Health Systems
The goal is not to be good at social media, but to
be good at business because of social media.
Jay Baer
9. What did association people think?
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
10. Major themes
• Social CRM is DYNAMIC. The technology to
support it needs to be equally so.
• In the best scenario, technology is INVISIBLE,
playing a supporting role.
• Social CRM is 100% possible with available
technology and a little imagination, provided the
COMMITMENT is there, top to bottom.
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
A few themes popped out at us over the course of conversations with
association colleagues.
11. Current state of Social CRM
• General consensus: 90+% is
possible, but we’re
accomplishing no where near
that.
• The data is hard to process, and
without seeing how it will all
come together, Social CRM is a
hard sell. No buy-in, no SCRM.
• Not working smart—spraying
and praying.
• Spending too much in the wrong
areas.
• Focusing on too many small
pieces but not the big picture.
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
We asked how much of what we’d discussed is possible without making major
changes to their current technology platforms.
What’s Possible Now?
> 90%
Possible Now
12. Basics of a Social CRM practice
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
Monitoring and
responding
Social profile
mapping
Outreach and
lead generation
Community
management
We briefly introduced the four basic areas of a Social CRM practice, and
discussed a few of the tasks that are related to each area.
13. Priority Post-it Sort
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
Record a
member’s
social media
profiles in the
database
Triage social
media
inquiries, and
assign them to
the right
person.
Record and
track social
media
interactions in
the AMS
Build a list of
at-risk
members
based on our
members’
connectedness
Important
Not Important
Easy Hard
Then we went to work prioritizing the tasks we discussed on a positioning
matrix according to importance and difficulty.
14. Use Cases
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
Example #1: A long time
member is not responding
to our renewal notices.
Did he just disappear?
16. Use Cases
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
Example #2: How do we
know who’s influencing
our members online? And
how do we get influencers
to help us?
18. Use Cases
9/20/2013
Originally posted in the SocialFish Think Tank.
http://thinktank.socialfish.org
Example #3: How do we
find members who are at-
risk of dropping because
they are not engaging with
us or other members?
26. Socialytics
• More than just Lifetime Value or
Engagement Score
• Track sentiment, track relevance
• Data must be data actionable and
automated
27. Next Wave: A-Score™ Scales
• A-Score™ is a
composite of other
scales, each of which
measures
engagement in a
specific category A-Score™
Social
Participation
Events
Fundraising
Advocacy