In the seminar, Pat will share his experience and provide an overview of:
the application of social media to the business of government and engagement with citizens
developing a strategic approach to using social media as well as supporting a culture of collaboration.
Pat\'s presentation will draw on a range of practical Gov 2.0 examples in the Department of Justice such as Fire Ready mobile applications, Championship Moves, Cameras Cut Crashes, and the Sentencing Advisory Council.
[Design Sprint Workshop] Engagement Metrics for Social Impact: Alisa Zomer (M...mysociety
This workshop carried out by Alisa Zomer (MIT GOV/LAB, US), Erhardt Graeff (Olin College of Engineering, US), Luke Jordan (Grassroot, South Africa) & Marci Harris (POPVOX, US) at the Impacts of Civic Technology Conference (TICTeC 2019) in Paris on 20th March 2019. You can find out more information about the conference here: http://tictec.mysociety.org/2019
[Design Sprint Workshop] Engagement Metrics for Social Impact: Alisa Zomer (M...mysociety
This workshop carried out by Alisa Zomer (MIT GOV/LAB, US), Erhardt Graeff (Olin College of Engineering, US), Luke Jordan (Grassroot, South Africa) & Marci Harris (POPVOX, US) at the Impacts of Civic Technology Conference (TICTeC 2019) in Paris on 20th March 2019. You can find out more information about the conference here: http://tictec.mysociety.org/2019
Digital Marketing & Social Media Presentation North Lincolnshire Council Scru...AdeCapon
Digital Marketing & Social Media Presentation to NLC Corporate Scrutiny Panel 25 July 2011. Including how councillors can make better use of social media.
February 2014 update: Since publishing our original report in December, 2013, we've received dozens of emails from peers in the budding civic tech community proposing additions. On Feb. 26, we released an updated version of the civic tech investment analysis, which includes an additional 34 companies and $265 million of investment. Find out more at http://kng.ht/1cPi3Ar.
Investments by private capital funders and foundations in technology that spurs citizen engagement, improves cities and makes governments more effective is growing significantly, with more than $430 million going to the field between January 2011 and May 2013, according to a major report released today by the John S. and James L. Knight Foundation.
The first report of its kind, “The Emergence of Civic Tech: Investments in a Growing Field,” provides an in-depth analysis of the current state of private capital and foundation investments in civic technology. It aims to help organizations and investors better understand civic tech funding, so that they can strengthen their work and help shape the field. The analysis applies a new approach to research and advances the use of data in the social sector; it showcases an interactive data visualization map that allows users to explore investments across multiple areas of civic tech. Find out more at www.knightfoundation.org/features/civictech
Dominic Campbell speaking at solace conference Cardiff, October 2010Dominic Campbell
Lessons for the future of local government and the web. Presentation given to 200 local government leaders in Cardiff, October 2010.
For more information see:
http://www.solaceconference.org.uk/2010
Pew Internet Director Lee Rainie was honored to give the Joe Pagano Memorial Web Analytics Lecture for the federal government’s Webmanager University. He discussed the latest Pew Internet data about the triple revolution in technology – in broadband, in mobile, and in social networking – and how these changes affect e-government and e-health activities by citizens. He also explored how these changes impact the broader environment of civic life and some of the changes that are likely on the horizon.
Digital Inclusion and Meaningful Broadband Adoption Initiatives Colin Rhinesm...Ed Dodds
This report presents findings from a national study of digital inclusion organizations that help low-income individuals and families adopt high-speed Internet service. The study looked at eight digital inclusion organizations across the United States that are working at the important intersection between making high-speed Internet available and strengthening digital skills—two essential and interrelated components of digital inclusion, which is focused on increasing digital access, skills, and relevant content.
Feb 2020 - Senate Submission Financial Technology and Regulatory TechnologyTimothy Holborn
submission to: https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Financial_Technology_and_Regulatory_Technology/FinancialRegulatoryTech/Submissions
An overview of what social media is, what the impact of social media and what the impact is of social media on Enterprises.
These slides are part of a guest lecture for Hogeschool Zuyd (Sittard, NL), therefore I added also some slides on how students can use social media.
Semantic Technology Solutions For Recovery Gov And Data Gov With Transparenc...Mills Davis
The Obama administration has set the goal of achieving and unprecedented level of openness, participation, transparency, and collaboration in government. This applies especially to the accessibility of government information and the tracking of stimulus expenditures. This presentation discusses ways that cloud computing, web 2.0, and web 3.0 semantic technologies can be used to deliver citizen-friendly solutions for recovery.gov and data.gov that fulfill the goals of the new administration.
Influence of digitalization on community citizenship: A conceptual introspectionDEBOJYOTI DE
I have tried to make this write-up in simple terms that will give a wonderful picture how Digitalization has evolved over decades and how technological disruption and diffusion have made industries evolve. Further, the article is backed up with examples that would be understood by practitioners and academia. Any criticism and value addition will be welcomed. For any detail discussion, please feel free to drop me a message.
Created for an independent study on Media & the Digital Divide, this presentation discusses the latest developments in Municipal Wireless Internet and how they could be leveraged to lessen the divide in urban communities throughout America.
Effectively aligning m-Government strategies to your organisational objective...Reading Room
* Capturing your organisational objectives and goals as they apply to mobile strategy
* Exploring different methodologies and approaches to public engagement, including social media, crowdsourcing and ramification
* Developing mobile web applications and native apps based on research and underpinned by public feedback
Digital Marketing & Social Media Presentation North Lincolnshire Council Scru...AdeCapon
Digital Marketing & Social Media Presentation to NLC Corporate Scrutiny Panel 25 July 2011. Including how councillors can make better use of social media.
February 2014 update: Since publishing our original report in December, 2013, we've received dozens of emails from peers in the budding civic tech community proposing additions. On Feb. 26, we released an updated version of the civic tech investment analysis, which includes an additional 34 companies and $265 million of investment. Find out more at http://kng.ht/1cPi3Ar.
Investments by private capital funders and foundations in technology that spurs citizen engagement, improves cities and makes governments more effective is growing significantly, with more than $430 million going to the field between January 2011 and May 2013, according to a major report released today by the John S. and James L. Knight Foundation.
The first report of its kind, “The Emergence of Civic Tech: Investments in a Growing Field,” provides an in-depth analysis of the current state of private capital and foundation investments in civic technology. It aims to help organizations and investors better understand civic tech funding, so that they can strengthen their work and help shape the field. The analysis applies a new approach to research and advances the use of data in the social sector; it showcases an interactive data visualization map that allows users to explore investments across multiple areas of civic tech. Find out more at www.knightfoundation.org/features/civictech
Dominic Campbell speaking at solace conference Cardiff, October 2010Dominic Campbell
Lessons for the future of local government and the web. Presentation given to 200 local government leaders in Cardiff, October 2010.
For more information see:
http://www.solaceconference.org.uk/2010
Pew Internet Director Lee Rainie was honored to give the Joe Pagano Memorial Web Analytics Lecture for the federal government’s Webmanager University. He discussed the latest Pew Internet data about the triple revolution in technology – in broadband, in mobile, and in social networking – and how these changes affect e-government and e-health activities by citizens. He also explored how these changes impact the broader environment of civic life and some of the changes that are likely on the horizon.
Digital Inclusion and Meaningful Broadband Adoption Initiatives Colin Rhinesm...Ed Dodds
This report presents findings from a national study of digital inclusion organizations that help low-income individuals and families adopt high-speed Internet service. The study looked at eight digital inclusion organizations across the United States that are working at the important intersection between making high-speed Internet available and strengthening digital skills—two essential and interrelated components of digital inclusion, which is focused on increasing digital access, skills, and relevant content.
Feb 2020 - Senate Submission Financial Technology and Regulatory TechnologyTimothy Holborn
submission to: https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Financial_Technology_and_Regulatory_Technology/FinancialRegulatoryTech/Submissions
An overview of what social media is, what the impact of social media and what the impact is of social media on Enterprises.
These slides are part of a guest lecture for Hogeschool Zuyd (Sittard, NL), therefore I added also some slides on how students can use social media.
Semantic Technology Solutions For Recovery Gov And Data Gov With Transparenc...Mills Davis
The Obama administration has set the goal of achieving and unprecedented level of openness, participation, transparency, and collaboration in government. This applies especially to the accessibility of government information and the tracking of stimulus expenditures. This presentation discusses ways that cloud computing, web 2.0, and web 3.0 semantic technologies can be used to deliver citizen-friendly solutions for recovery.gov and data.gov that fulfill the goals of the new administration.
Influence of digitalization on community citizenship: A conceptual introspectionDEBOJYOTI DE
I have tried to make this write-up in simple terms that will give a wonderful picture how Digitalization has evolved over decades and how technological disruption and diffusion have made industries evolve. Further, the article is backed up with examples that would be understood by practitioners and academia. Any criticism and value addition will be welcomed. For any detail discussion, please feel free to drop me a message.
Created for an independent study on Media & the Digital Divide, this presentation discusses the latest developments in Municipal Wireless Internet and how they could be leveraged to lessen the divide in urban communities throughout America.
Effectively aligning m-Government strategies to your organisational objective...Reading Room
* Capturing your organisational objectives and goals as they apply to mobile strategy
* Exploring different methodologies and approaches to public engagement, including social media, crowdsourcing and ramification
* Developing mobile web applications and native apps based on research and underpinned by public feedback
Smart Government or Mobile Government
What is the smart process
Business Process Reengineering
Lecture for Smart Government Conference - Dubai - Burj Al Arab - December 2013
What is the role of cloud computing, web 2.0, and web 3.0 semantic technologi...Mills Davis
The US has a new administration that values transparency, citizen participation, collaboration, information sharing, and internet technology. This presentation maps the role of information and communication technologies (specifically, cloud computing, Web 2.0, and Web 3.0 semantic technologies) in the evolution of government information systems from e-gov (silos with web front ends) to connected governance (e.g. distributed social computing environments for collaborative work, information sharing, knowledge management, and participatory decision-making.)
Reinventing Government in the Information Age
II.People’s Participation, Consensus Building, and Transparency through ICTs: Issues and Challenges for Governance in the Philippines
III. Shaping Organization Form Communication, Connection and Community
IV. ICTs and Employment: the Problem of Job Quality
Lee Rainie will present findings from Pew Research Center’s report titled "The Internet of Things Will Thrive by 2025" to the American Bar Association Section of Science & Technology law on March 30, 2016. The report presents the views of hundreds of “technology builders and analysts” on the question of whether Internet of Things will have widespread and beneficial effects on the everyday lives of the public.
Lee Rainie, Director of Internet, Science and Technology research at the Pew Research Center in the U.S., will discuss three technology revolutions of the past decade and how a fourth revolution is now underway at the State of the Net conference in Milan, Italy. He will cover global trends in adoption of 1) the internet and broadband; 2) mobile connectivity; and 3) social media and then will discuss how the “Internet of Things” will affect people and businesses in the next decade.
Lee Rainie, director of internet, science and technology research at the Pew Research Center, will discuss the rise of the Internet of Things and how all the data it creates will enrich the picture we have about what is happening in communities and media. He will look at the variety of media zones that people occupy and some of the ways they can be measured.
presented at FutureGov Hong Kong in March 2010 - an examination of opportunities for citizen engagement and Gov 2.0 and review of examples from the Department of Justice and Victorian Government
Learning to crowd-surf: Gov 2.0 and community engagementPatrick McCormick
what are the implications of social media, the Internet and new technologies for community engagement and how do traditional and new ways of engagement complement each other to create new opportunities through Gov 2.0 initiatives and co-production?
Social media is no longer a fad or what you do for fun at night. Instead social media plays a big role in how to connect with citizens and improve collaboration in public service agencies. This session will teach you how to use social media effectively in government from tactical tips to insight on navigating the legal and security hurdles.
Lee Rainie, Director of Internet and Technology Research at the Pew Research Center, presented this material on October 29, 2020 to scholars, policy makers and civil society advocates convened by New York University’s Governance Lab (GovLab). He described findings from two canvassings of hundreds of technology and democracy experts that captured their views about the future of democracy and the future of social and civic innovation by the year 2030. Among other subjects, the experts looked at the impact of misinformation, “techlash” and trust in government institutions.
Similar to lessons in Gov 2.0: building strategy from the inside out (20)
2-2-17: Today Data & Society is releasing a new report – The Legacy of inBloom – which takes up these questions. Coauthors Monica Bulger, Patrick McCormick, and Mikaela Pitcan engaged in a year-long series of interviews and research to map the story of inBloom and its closure, which ignited a public discussion of student data privacy and has become the legacy any future edtech project will have to contend with.
Student Data and Its Discontents: How FUD undermined an education reform agendaPatrick McCormick
In 2012 New York launched one of the most ambitious education reform policy agendas in the country fueled by $700M in Race to the Top funding. New technology, online collaboration, and data driven instruction were at the center of one the largest NY RTTT projects. But within a year student data had shifted from being part of the solution to being part of the problem as public and political opposition grew across the state. The story of what happened in New York between 2012 and 2015 mirrored much of what unfolded across the U.S. raising the question of where we go from here with education reform, emerging technologies, and student data.
I developed this presentation as a member of the Union Square Redevelopment Civic Advisory Committee (CAC) and its Transportation and Infrastructure subcommittee. The presentation was made to fellow CAC members, members of the public, Somerville City Government staff, US2 (the Master Developer) staff, and other group representatives including Union Square Main Streets, Union Square Neighbors, and the Union United Coalition on 7-14-15. The purpose of the talk is to present underlying concepts, benefits, and options related to smart city infrastructure in the context of Union Square Somerville. My intent was to spark discussion and further consideration including the idea of making Union Square an urban innovation lab (to attract employers, improve civic life, and support public and private services and benefits) for the entire city and beyond.
Tinkering with Justice 2.0: opportunities for citizen shaped innovationPatrick McCormick
My presentation, from the Australia panel at the 2010 Gov 2.0 Expo in Washington DC, outlining initiatives and case studies from the State of Victoria and Victoria Department of Justice
Government 2.0 or the use of the new collaborative tools and approaches of Web 2.0 offers an unprecedented opportunity to achieve more open, accountable, responsive and efficient government.
Information collected by or for the public sector — is a national resource which should be managed for public purposes. That means that we should reverse the current presumption that it is secret unless there are good reasons for release and presume instead that it should be freely available for anyone to use and transform unless there are compelling privacy, confidentially or security considerations.
Government 2.0 is central to the delivery of government reforms like promoting innovation; and making our public service the world’s best.
presented at Gov 2.0 conference in Canberra on 22 Oct 2009: using Larry Lessig\'s Remix meme to describe the potential for government to leverage the architecture of the Internet and Web 2.0 tools to foster the co-production of public goods - including both services and policy development.
lessons in Gov 2.0: building strategy from the inside out
1. lessons in Gov 2.0
building strategy from the inside out
Patrick McCormick
Manager Digital Engagement
Department of Justice
Gov 2.0 seminar Melbourne
24 November 2010
Unless indicated otherwise, content in this
presentation is licensed:
8. lessons in Gov 2.0
building strategy from the inside out
1. we are here now
2. rebooting the business case
3. Gov 2.0 from inside out
4. public purpose at Justice
9. 1. we are here now
Map of Online Communities 2010: Randall Munroe/xkcd, Ethan Bloch/Flowtown
10. what is this thing, Gov 2.0 ?
the new economy begins with technology and ends with trust
- Alan Webber 1993
web 2.0
Gov2.0
government
11. a working definition of Gov 2.0
Gov 2.0 begins with public purpose and ends with trust
and is powered by…
citizens, government, technology and PSI on the Internet
(what we usually talk about when we talk about Gov 2.0)
12. what does this have to do with us?
public
sector
public
goods
public
policy
public
services
13. we need to go back to first principles
public purpose
public
sector
public
goods
public
policy
public
services
17. the tragedy of the commons
• the situation in which multiple individuals, acting independently, and solely and
rationally consulting their own self-interest, will ultimately deplete a shared limited
resource even when it is clear that it is not in anyone's long-term interest for this to
happen
- Wikipedia
Wikipedia
18. the bounty of the digital commons
• close to zero marginal cost of production
• close to zero marginal cost of distribution
• scale not scarcity
21. the public sector is evolving
1. 20th century administrative bureaucracy
2. new public management - performance
3. triple bottom line - shareholders and stakeholders
4. co-productive, shared enterprise
read-only
rigid, prescriptive, hierarchical
read-write
agile, principled, collaborative
22. citizen expectations are changing
3 types of expectations - Charlie Leadbeater
• I need – essential services government must provide
• I want – discretionary services responding to demand
• I can – option to self select, participate, co-produce
why now?
• Internet 1.0 – low or no cost production and distribution
• netizens 1.0 – surplus computing and doing capacity
• web 2.0 - new tools, behaviours, expectations
23. the Internet has something to do with it
compact yet immense, a ‘small world’
• 10x growth adds ‘one hop’
• growth is organic and ad hoc
• ‘see for yourself’ nature
power law distribution
mostly below and above the mean
•few with many links
•many with few links
In Search of Jefferson’s Moose - David G. Post
power law distribution
mostly below and above mean
• few with many links
• many with few links
The Wealth of Networks – Yochai Benkler
24. what does this mean for government?
a new approach
• share (not cede) power, when and where appropriate
• maintain authority in old and new models
• moving from a PDF to a Wiki
key components
• culture of experimentation and collaboration
• open access to public sector data and information
• voice of authenticity, uncertainty and contestability
25. emerging policy platform
Victoria
• parliamentary inquiry into PSI
• VPS innovation action plan
• government response on PSI
• government 2.0 action plan
Commonwealth
• Gov 2.0 Taskforce report
• APSC online engagement guidelines
• declaration of open government
29. evidence based policy and targeted services?
people are talking in new ways, in new places
0
1000
2000
3000
4000
January February March April
Month on Month Trend
Alcohol & Street Violence
Social Media Analysis
26%
Results
1081 71%
Change
April 2010
30. what are the costs and gaps of traditional methods?
Violent CBD
brawl
Street violence
talk spawned by
Williams’ death
31. focus on outcomes over processes
• new tools demand less structured approach
• business cases need iterative, adaptive methodologies
to respond to unexpected challenges, benefits
‘the cathedral and the bazaar’
– Eric Raymond
32. follow rules of disruptive innovation
• think big
• start small
• fail fast
33. avoid inflexibility of massive projects
• think big
• start small
• fail fast
• think small
• start big
• fail slowly
Valberg Lárusson, Flickr
34. large projects benefit from rapid prototyping
• time and budget constraints
• eliminate technical and
bureaucratic barriers
• select team with diverse
expertise, experience
35. agile approach rewards innovation
• co-locate ‘skunk works’ project
• daily, agenda free meetings
• all ideas valid, fast decisions
• draw upon external expertise
36. 5 principles for enterprise adoption
1. focus on low-level pain, not high-level possibilities
2. go for incremental gains, not overnight success
3. don't bother nailing down requirements
4. no progress without political juice
5. make sure something happens when nothing
happens
Scott Ryser RRW: http://www.readwriteweb.com/enterprise/2010/11/5-principles-for-
enterprise-adoption.php
38. supporting a culture of collaboration internally
• more than laws
• courts, consumers,
indigenous, racing,
gaming, prisons
and more
• over 7,000 staff
44. shared public purpose
• outcomes focus - communicate goals
• shared responsibility, social capital
• creating co-production opportunities
• open and transparent - access to PSI
46. listening for citizen pain points
(cc @justice_vic) Working with Children
check was 90% done (almost 11 weeks),
lodged an Employ instead, and it will restart
and take another 12 weeks. What a stupid
system…
@deonwentworth Deon - thx for your
feedback. Don't know right now what
happened or why it's like that - but will have
someone look into ^D
47. exceeding expectations by following up
@deonwentworth Have chased up and have
an answer for you. Pls dm your email addy or
contact # as response won't fit in 140 spaces.
Thanks ^J
@justice_vic No need, got the check
yesterday, start 2morrow. Thx a lot 4
following this up, thought You'd forgotten. If
you still need to, you can email me at…
48. building trust through open an exchange
@deonwentworth Simple answer: starts over
when changing categ. - makes extra sure no
charges after applying. Annoying yes, but we
err on side of extra protection for kids. ^D
@justice_vic thanks. Got my card earlier in
the week.
#goodjob @justice_vic for not giving up on
customer enquiries and following through
right to the end
60. lessons in Gov 2.0
building strategy from the inside out
1. we are here now
2. rebooting the business case
3. Gov 2.0 from inside out
4. public purpose at Justice
62. re-using this presentation? the fine print…
• Parts of this presentation not under copyright or licensed to others (as indicated) have been
made available under the Creative Commons Licence 3.0
• Put simply, this means:
– you are free to share, copy and distribute this work
– you can remix and adapt this work
• Under the following conditions
– you must attribute the work to the author:
Patrick McCormick (pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu)
– you must share alike – so if you alter or build upon this work you have to keep these same conditions
• Unless stated otherwise, the information in this presentation is the personal
view of the author and does not represent official policy or position of his employer