The document discusses how government agencies can use social media and crowdsourcing to engage with communities. It outlines four key steps: 1) understanding the changing expectations of citizens, 2) experimenting with new tools like social media, 3) listening to online conversations, and 4) responding to and collaborating with the public. The presentation also provides examples of how the Department of Justice in Victoria, Australia has used these approaches during emergencies.
Presentation by Patrick McCormick , Manager Digital Engagement, Strategic Communication Branch , Department of Justice - Victorian Government to Smart Government Australia 2010 conference, 14 September 2010
presented at FutureGov Hong Kong in March 2010 - an examination of opportunities for citizen engagement and Gov 2.0 and review of examples from the Department of Justice and Victorian Government
Presentation by Patrick McCormick , Manager Digital Engagement, Strategic Communication Branch , Department of Justice - Victorian Government to Smart Government Australia 2010 conference, 14 September 2010
presented at FutureGov Hong Kong in March 2010 - an examination of opportunities for citizen engagement and Gov 2.0 and review of examples from the Department of Justice and Victorian Government
Lee Rainie, Director of Internet and Technology Research at the Pew Research Center, presented this material on October 29, 2020 to scholars, policy makers and civil society advocates convened by New York University’s Governance Lab (GovLab). He described findings from two canvassings of hundreds of technology and democracy experts that captured their views about the future of democracy and the future of social and civic innovation by the year 2030. Among other subjects, the experts looked at the impact of misinformation, “techlash” and trust in government institutions.
How the Net can support local and state governance and citizen engagement.
Slides from a speech by Steven Clift to the NewOut.Org conference in Boston.
Realizing Governance 2.0: Capturing the Value of Networked Citizens and the Fifth Estate. Presentation for the Institute of Communication and New Technologies, University Mayor, Chile, 29 July 2011.
Social media is changing the
conversation. Twitter, Facebook,
LinkedIn, foursquare – we no longer
just communicate; we interact. In
the process, how can the wealth
of information being generated
by social media help us better
understand how our cities function
and create smarter cities in the process?
3CMA Regional Conf: Government Website Trends - Why Email is FundamentalGranicus
Presentation by Scott Burns at the 3CMA Regional Conference in Bloomington, MN (March 2012). Focuses on integrating email as fundamental to government website and communications.
Lee Rainie, Director of Internet and Technology Research at the Pew Research Center, presented this material on October 14, 2020 at a gathering sponsored by the International Institute of Communications. He described the most recent Center public opinion surveys since mid-March, covering the impact of the COVID-19 outbreak, racial justice protests that began in the summer, and the final stages of the 2020 presidential election campaign. He particularly examined how and why people are using the internet in the midst of multiple national crises and their concerns about digital divide and homework gap issues. And he covered how the Center has researched the impact of misinformation in recent years.
Social media in Local Government a few examples - and ways aheadIngrid Koehler
This is an incomplete presentation - there are more examples that we know about, but just haven't put in yet. Feel free to drop some in the comments though.
Lee Rainie, Director of Internet and Technology Research at the Pew Research Center, presented this material on October 29, 2020 to scholars, policy makers and civil society advocates convened by New York University’s Governance Lab (GovLab). He described findings from two canvassings of hundreds of technology and democracy experts that captured their views about the future of democracy and the future of social and civic innovation by the year 2030. Among other subjects, the experts looked at the impact of misinformation, “techlash” and trust in government institutions.
How the Net can support local and state governance and citizen engagement.
Slides from a speech by Steven Clift to the NewOut.Org conference in Boston.
Realizing Governance 2.0: Capturing the Value of Networked Citizens and the Fifth Estate. Presentation for the Institute of Communication and New Technologies, University Mayor, Chile, 29 July 2011.
Social media is changing the
conversation. Twitter, Facebook,
LinkedIn, foursquare – we no longer
just communicate; we interact. In
the process, how can the wealth
of information being generated
by social media help us better
understand how our cities function
and create smarter cities in the process?
3CMA Regional Conf: Government Website Trends - Why Email is FundamentalGranicus
Presentation by Scott Burns at the 3CMA Regional Conference in Bloomington, MN (March 2012). Focuses on integrating email as fundamental to government website and communications.
Lee Rainie, Director of Internet and Technology Research at the Pew Research Center, presented this material on October 14, 2020 at a gathering sponsored by the International Institute of Communications. He described the most recent Center public opinion surveys since mid-March, covering the impact of the COVID-19 outbreak, racial justice protests that began in the summer, and the final stages of the 2020 presidential election campaign. He particularly examined how and why people are using the internet in the midst of multiple national crises and their concerns about digital divide and homework gap issues. And he covered how the Center has researched the impact of misinformation in recent years.
Social media in Local Government a few examples - and ways aheadIngrid Koehler
This is an incomplete presentation - there are more examples that we know about, but just haven't put in yet. Feel free to drop some in the comments though.
Anya Kamenetz DIYU at the 2011 WASC ARCWASC Senior
Colleges and universities today can no longer afford to conduct business as usual. The pressures of rising costs and ever-stronger mandates for accountability, access and success are too strong. Students, meanwhile, have urgent questions about the return on their investment and the relevance of the education they're receiving in a 21st century context. The way we connect, communicate, and access information is changing every day. When will these changes substantially affect education? Kamenetz addresses all these concerns and sets forth her vision of a future that includes personal learning networks, personalized learning paths, expanded peer learning and assessment, and learning that blends experiential and digital approaches. Faculty and administrators need to lead the way from the second to the "third horizon" of change by incorporating the seeds of future transformation while improving their institutions' working today.
Tinkering with Justice 2.0: opportunities for citizen shaped innovationPatrick McCormick
My presentation, from the Australia panel at the 2010 Gov 2.0 Expo in Washington DC, outlining initiatives and case studies from the State of Victoria and Victoria Department of Justice
Social media: Councils, citizens and service transformationIngrid Koehler
A discussion paper presented to the Local Government Delivery Council on how social media is changing the relationship between citizens and local public services, making the link between performance, insight and service transformation to achieve efficiency
lessons in Gov 2.0: building strategy from the inside outPatrick McCormick
In the seminar, Pat will share his experience and provide an overview of:
the application of social media to the business of government and engagement with citizens
developing a strategic approach to using social media as well as supporting a culture of collaboration.
Pat\'s presentation will draw on a range of practical Gov 2.0 examples in the Department of Justice such as Fire Ready mobile applications, Championship Moves, Cameras Cut Crashes, and the Sentencing Advisory Council.
Social media is changing the
conversation. Twitter, Facebook,
LinkedIn, foursquare – we no longer
just communicate; we interact. In
the process, how can the wealth
of information being generated
by social media help us better
understand how our cities function
and create smarter cities in the process?
Remixing Public Health: Tools for Public Health InnovationJody Ranck
This is an extensive outline of some tools, trends, concepts, platforms and ideas that we can harness to drive innovation in public health and the Healthy Cities movement.
Similar to Learning to crowd-surf: Gov 2.0 and community engagement (20)
2-2-17: Today Data & Society is releasing a new report – The Legacy of inBloom – which takes up these questions. Coauthors Monica Bulger, Patrick McCormick, and Mikaela Pitcan engaged in a year-long series of interviews and research to map the story of inBloom and its closure, which ignited a public discussion of student data privacy and has become the legacy any future edtech project will have to contend with.
Student Data and Its Discontents: How FUD undermined an education reform agendaPatrick McCormick
In 2012 New York launched one of the most ambitious education reform policy agendas in the country fueled by $700M in Race to the Top funding. New technology, online collaboration, and data driven instruction were at the center of one the largest NY RTTT projects. But within a year student data had shifted from being part of the solution to being part of the problem as public and political opposition grew across the state. The story of what happened in New York between 2012 and 2015 mirrored much of what unfolded across the U.S. raising the question of where we go from here with education reform, emerging technologies, and student data.
I developed this presentation as a member of the Union Square Redevelopment Civic Advisory Committee (CAC) and its Transportation and Infrastructure subcommittee. The presentation was made to fellow CAC members, members of the public, Somerville City Government staff, US2 (the Master Developer) staff, and other group representatives including Union Square Main Streets, Union Square Neighbors, and the Union United Coalition on 7-14-15. The purpose of the talk is to present underlying concepts, benefits, and options related to smart city infrastructure in the context of Union Square Somerville. My intent was to spark discussion and further consideration including the idea of making Union Square an urban innovation lab (to attract employers, improve civic life, and support public and private services and benefits) for the entire city and beyond.
Government 2.0 or the use of the new collaborative tools and approaches of Web 2.0 offers an unprecedented opportunity to achieve more open, accountable, responsive and efficient government.
Information collected by or for the public sector — is a national resource which should be managed for public purposes. That means that we should reverse the current presumption that it is secret unless there are good reasons for release and presume instead that it should be freely available for anyone to use and transform unless there are compelling privacy, confidentially or security considerations.
Government 2.0 is central to the delivery of government reforms like promoting innovation; and making our public service the world’s best.
presented at Gov 2.0 conference in Canberra on 22 Oct 2009: using Larry Lessig\'s Remix meme to describe the potential for government to leverage the architecture of the Internet and Web 2.0 tools to foster the co-production of public goods - including both services and policy development.
Learning to crowd-surf: Gov 2.0 and community engagement
1. learning to crowd-surf Gov 2.0 and community engagement Patrick McCormick Manager Digital Engagement Department of Justice Victoria Effective Community Engagement Conference 21 July 2010 Sydney Unless indicated otherwise, content in this presentation is licensed:
18. using social media monitoring tools to capture the direction of online conversations
19. breaking down social media activity by topic and level of interest issues share of voice
20. tracking social media stats over time to identify increased interest in key issues Month on Month Trend Alcohol & Street Violence Social Media Analysis April 2010
21. plotting social media spikes against news items and events to determine impact Violent CBD brawl Street violence talk spawned by Williams’ death
22. developing a social media dashboard to provide a snapshot for senior stakeholders
23. 4. responding and collaborating Bunyip State Forest, Black Saturday, Anthony Brownhill
24. the worst natural disaster in Australia’s history Victorian Fire Map 9 February 2009, dse.vic.gov.au