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- 1. Gail Gitsham gailgitsham@gmail.com0434 499 677 Resume Contact Details Name Gail Gitsham Address PO Box 1908 Springwood Qld 4127 Mobile 0434 499 677 Email Address gailgitsham@gmail.com Career Summary An experienced administration and accounts officer with a strong focus on customer service. Has excellent Excel and Word skills, experienced in SAP and MYOB Exo and picks up new systems very quickly, completes work accurately and has a very high attention to detail. Able to resolve complex reconciliations and explain the reconciling items to customers and team members. Used to using coding transactions. Experienced in a wide range of roles including: • Head of Administration • Event Management • Accounts payable • Accounts receivable • Petty cash and banking • Sales, order processing and customer service • Completing contracts such as REIQ property sales contracts and loan finance • Personal Assistant • Administration • Reception, typing and data entry Able to work with minimal supervision and has a high level of initiative. Willing to undertake a wide range of duties and is able to teach others how to do processing and use Excel, Word and other systems and documents processes Employment History September 2015 – REAL Education May 2016 Real Education provides personal and professional education. Their vision is to provide unique, innovative, dynamic and inspirational workshops, seminars and programs that facilitate quantum transformation in the lives of individuals, families, communities and countries. They are not an RTO organization. Head of Administration/Event Manager • Providing personal assistance to the Directors as required • Overview of four employees with relation to administration tasks • Taking and distributing Minutes of Meeting • In charge of ordering stationery and office supplies as needed • First point of contact for all incoming calls • Formatting and Preparation of Crew and Leadership Manuals • Formatting and Preparation of Participant Manuals • Compiling all Medical History Forms and Activity Forms for Crew and Participants for each event and then updating information to our database • Ensuring all documentation for each event is up to date, including lists for Crew and Participant registration, Emergency Contact details, Crew Task Sheets, Crew Handbooks, Shuttle Bus Lists and Flight numbers and arrivals time. • Organising and confirming all venue, shuttle bus, hire truck and chef reservations for each event • Updating Pricing Structure for all Events
- 2. Gail Gitsham gailgitsham@gmail.com0434 499 677 • Ensuring Google Calendar dates are correct and making changes as necessary • Maintenance of Google drive • Maintaining and updating client database August 2008 – Independent Solutions (previously Scanning Systems Australia) April 2015 Independent Solutions provide Point of Sale, Back Office and CCTV solutions to Fuel, Convenience, Grocery and Liquor retailers. They are a division of Metcash. Accounts/Administration/Reception Relief/PA Relief Accounts Receivable (2008-April 2015) • Creating and Invoicing Sales Orders • Answering customers account queries • Reconciling accounts • Weekly tracking and invoicing of rental units Accounts Payable (2008-April 2015) • Receiving in stock and recording serial numbers to the database (2008-2009) • Creating and receipting in Purchase Orders • 3 way matching of Purchase Orders, Delivery Dockets and Invoices • Ensuring all Vendor Invoices have been received and processed for payment • Following up Vendor queries • Reconciling Accounts Reception (2008-2012) • Tracking of all incoming and outgoing freight • Organizing freight pick ups and controlled returns • First point of contact PA (2008-2012) • Dictaphone typing • Preparation of quotes, orders and invoices • Ordering of food for training sessions • Proof reading of newsletter before it is published Sept 2007 – Plantation Homes August 2008 Plantation Homes is part of the Henley Group and is a builder of new residential homes. Customer Service Administrator Pre-Site • Following up client files where necessary until jobs have been given “Authority to Start Construction” and sent to site • Contacting all Clients pro-actively as needed until site start • Managing incoming phone and email customer enquiries until site start • Maintaining effective administrating processes • Liaising effectively with Developers, Councils and Financiers as needed • Input all relevant information to data-base as required • Effectively liaising with internal and external customers to maximize positive results • Providing ongoing team support as necessary • Attending weekly work-flow and team meetings July 2007 - Skills Tech Australia Sept 2007 (formerly part of Logan TAFE) Administration Officer Level 2 - Temp Position • Handling all enquiries for Construction & General Safety Blue Card over the phone and through email/post • Booking Blue Card appointments • Distribution of Blue Cards and entering Blue Card Results • Organizing Third Party Contracts for payment of courses • Handling all enquiries for Cert II in Split Systems Air Conditioning over the phone and through email/post
- 3. Gail Gitsham gailgitsham@gmail.com0434 499 677 • Preparing returned Cert II information for assessment, entering results, and organizing follow up appointments if necessary • Ensuring students grades are entered correctly and that Start of Study and Close of Study dates are accurate, making changes as necessary • Filing • Archiving Education/Qualifications Associate Diploma of Business (Office Skills & Administration) Logan Institute of TAFE Australian Music Examination Board Theory Exams Grades 1, 2 and 3 Australian Music Examination Board Practical Exams (Piano) Grades 3 and 6 Skill Summary Non-Technical Skills Negotiation, Customer Service, Phone duties, Face to face interactions Computer Skills • 78wpm typing with 99% accuracy • Advanced MS Office • Advanced MS Excel • Advanced MS Word • Advanced Windows 95 – Windows 7, Intermediate Windows 10 • Advanced Microsoft Outlook • Intermediate MS Access • Intermediate MS PowerPoint • CRM (Goldmine, Aegis, Sugar, InSync) • SAP (AR & AP) • MYOB Exo • PageMaker • SMS Broadcast (beginner) Other Achievements • Statement of Attendance Medical Administration Course through Mater Hospital • 20 hour Medical Terminology course completed at Logan TAFE • Certificate of Achievement Logan City Youth Orchestra • Editor/Publications Officer TAFE Magazine • Workshop of Excellence Instrumental Music Referees Geoff Charles Megan Ardern Administration Manager (former) Account Manager (former) Independent Solutions Independent Solutions 0412 191 179 0421 169 203 Julie Lawrence (Personal Reference) Franchisee Owner and Mobile Mortgage Manager RAMS 0402 561 156 Robbie Spence (Personal Reference) Guidance Officer Education Queensland 0435 732 650