1. MATILDA J. FERRAO
Cell: (647) 633-7408 Home: (905) 542-7408 | metiloz@icloud.com
PROFILE
A goal-oriented, client-servicing administrator with over 15 years of experience in various
industries possessing excellent coordination, time management and reporting skills seeking a
financial administrative position. Able to schedule fluctuating workloads, work effectively and
efficiently under demanding schedules and undertake challenges enthusiastically.
PROFESSIONAL EXPERIENCE
Computershare Trust Company of Canada March 2001 - November 2015
Client Servicing Professional
• Managed and adhered to service level agreements and key deliverables based on client
requirements
• Responsible for the administration of Stock Option Plan, Employee Share Purchase Plan,
Registered Retirement Savings Plan and TFSA accounts for all corporate clients
• Ensured the timely receipt of payroll data and funds for client company payroll
investments avoiding market fluctuations and provided monthly reports to clients
• Interacted with several internal groups to ensure accurate and timely posting of
transactions such as purchases, withdrawals, dividends and adjustments to participants
accounts to meet stringent deadlines
• Participated in the rollout of new product offerings, assisted the client relationship
manager with collection of information and attended client presentations
• Recommended new products to clients which benefited clients and increased revenue
for organization
• Generated timely monthly reports, billings, statements as specified within the service
level agreements and time sensitive insider reports to avoid penalties
• Accurately balanced yearly tax slips meeting tax deadlines
• Monitored and assisted during corporate actions and coordinated system support for
special events
• Responded promptly to client enquiries by email and telephone in a professional and
efficient manner and apprised clients in a timely manner of any changes in company
process, which could potentially impact participants
• Dealt with escalated client calls with an effective approach which led to greater client
satisfaction
• Built excellent client relations by using a professional, courteous approach and ensuring
that any concerns or inquiries were promptly directed to the right person
• Trained new employees on complete office procedures effectively reducing company
overheads and costs and promoted company products and services to clients for
revenue growth
• Escalated system issues and provided feedback to generate timely and accurate
reporting to clients

2. Fasken Martineau & DuMoulin LLP November 2000 – March 2001
Legal Assistant - Corporate/Commercial
• Worked in the corporate law department assisting associates in the daily activities
including revising documents, maintaining the filing system, transcription, dockets,
preparation of accounts and assisted with closings
Ernst & Young LLP September - November 2000
Legal Assistant
• Worked in the litigation department assisting lawyers in the daily running of the
litigation department including document production, docketing and billings
Brien G. McKenna - Barrister & Solicitor (Sole Practitioner) October 1999 – June 2000
Legal Assistant - Corporate/Commercial
• Assisted senior partner in running his practice including organizing and maintaining an
efficient filing system, produced agreements, contracts and other legal documentation
Kuwait Real Estate Bank, Kuwait 1992 – 1999
Administrative Assistant
• Provided assistance to the in-house audit manager in the daily running of the audit
department including typing reports, preparing spreadsheets and presentation
documents
EDUCATION
Legal Assistant - Corporate/Commercial Certificate
Sheridan College, Toronto, Canada
B.A, Psychology
Bombay University, Mumbai, India
TECHNICAL SKILLS
• Knowledge of MS Office (Word, Excel and PowerPoint)
VOLUNTEER ACTIVITIES
Heart and Stroke Foundation 2011 – 2013
Big Bike Charity Fundraiser