This curriculum vitae is for Ayanda Sibisi, who currently works as a Data Quality Consultant at Inkosi Albert Luthuli Hospital. He received a National Diploma in Taxation from Durban University of Technology in 2004. His work experience includes roles as an Administration Manager, Call Center Agent, Financial Assistant, and Junior Bookkeeper. He has over 10 years of experience in data quality, systems administration, customer training, and financial management.

1. CURRICULUM VITAE
Of
AYANDA SIBISI
Full Name
Ayanda Sibisi
Date of Birth
07/03/1982
Nationality
South African
Phone number
+27732125988
Drivers licence
Code B
Email address
Ayanda.sibisi@ialch.co.za
Address
86 wood road
Moseley Park
Pinetown
3604
TERTIARY EDUCATION
National Diplomain Taxation
Year 2004
Durban University of technology (Kwazulu Natal)
Major subjects
 Financial accounting, Auditing and Taxation
Other subjects
 Financial Accounting II, Financial accounting III, Auditing II, Auditing III, Cost andmanagement Accounting
 Taxation II, AdvancedTaxation III, Business Law, Economics
 Corporate Law
 Communication
 Information technology I
 Quantitative techniques
Other Qualification
ASSESSOR UNIT STANDARD
NQF LEVEL 5 (SAQA 115753) , Credits 15, Conduct outcomes-Based Assessment

2. Senior certificate
Year 2000
Crossmoor secondary in Durban, (kwazulu natal)
 English
 Afrikaans
 Mathematics
 Biology
 Accounting
 Physical science
Computer literacy
• Microsoft office (Word, PowerPoint and excel), HST billing program, Soarian Med Suite, Pastel, Medicom, Innovian, Speed miner (BI tool),
Oculus, Outlook, SAP, Converso. Mega care (Draeger), Managing Files.
Employment Summary
June 2010 to Current
Employer’s name : AME Africa Health Care ( Inkosi Albert Luthuli Hospital)
Designation : Data Quality Consultant (billing and admissions) and Trainer
Key core functions/key activities/output and deliverables
Customer Training
 Training end-users
 Ensure transfer of knowledge to the Learner to satisfy the customer’s application and operating needs
 Provide refresher trainings on the system
 Evaluate training process, methods and training environment
 Evaluation is communicated to DQC Supervisor and results are used to modify training methods or update Training Programmes / Course
content
Systems Administration
 Create user accounts on Soarian timeously and assign roles to users according to their respective disciplines and departments
 Maintenance and support of the master files
 Test new builds and implement fixes on the Health application system
Support Implementation of Systems
 Provide support to staff that is having problems with data entry into the Soarian system.
 Onsite support, assistance and guidance is given to the Client to ensure compliance of workflows and policies and procedures of the Hospital

3.  Support, assist and guide the client to ensure Corrective action is taken in respect of areas where “quality of data” is lacking
 Matters observed reports are raised with the end user identifying the anomaly and / or problem
 Efficient knowledge is given to all concerned regarding a downtime procedure and ensure the customer is assisted during a downtime
 Record pharmacy goodsmovement onSAP (invoices billed)
 Provide on call service (After hours and weekends)
Helpdesk
 Ensure All Customer User logged calls are promptly attended to according to the Helpdesk Procedure.
 Update all calls assigned to me on Footprints
 Ensure all calls are assigned to me are updated and resolved in the stipulated time
 Ensure interaction with users is at all times keeping with the AME standards
June 2008 to May 2010
Employer’s Name : Pumelela music cc
Designation : Administration manager/Bookkeeper
Key core functions/key activities/output and deliverables
 Compilemonthly financial statements and statistics
 Filing all administration documents
 Banking
 Paying company bills
 Compile income and expenditure statements
 Organize company events
 Order and keep record of all inventory
 Create and Print invoices
 Liaise with clients
 Fill in waybills
 Draft agreements
 Take minutes during companymeetings
 Attend to general office enquiries
 Do debtors control
June 2005 to May 2008
Employer’s Name : Synovate call centres
Designation :Callcentreagent
Key core functions/key activities/output and deliverables
.
 Receive and manually capture customer complaints
 Conduct telephonic research using the CATI system to determine customer satisfaction for: the motor industry, government and telecommunication
industry
 Test and review scripts before being implemented in the call centre
 Record special telephonic interviews for the clients.
 Perform reception duties when required.

4. February 2004 to February 2005
Employer’s Name : Rohm and Haas S.A
Designation :FinancialAssistant
Key core functions/key activities/output and deliverables
 Assist in controlling and managing of financial business areas with regard to administration and cost controlling using SAP ER system
 Provide proposal assistance to sales executives, co-ordinate all general ledger reconciliation for the business unit
 Assisting of cost controlling for the business unit
 Processing of purchase orders, ensuring invoices are received and processes in time
 Follow appropriate escalation procedures
 Ensure all documentation is accurately completed
 Provide pro active feedback to customers and sales consultants
March 2002 to September 2003
Employer’s Name : Intokozo driving school
Designation :Juniorbookkeeper
Key core functions/key activities/output and deliverables
 Banking
 Audit the registration of clients
 Compile income and expenditure
Knowledge, Skills and Competences Acquired
Report writing skills, interpretation and application of policies, sound customer service, self-determination, pro-active approach to work, participative team player,
analytical thinking, ability to plan and organize, problem solving skills and innovative thinking. Adherence to policies and procedures.
REFERENCES
1. Ms Jillian Pillay - supervisor
AME Africa Healthcare -031 2401569
2. Miss Antonette van as- team leader
Synovate call centres – 031 362 4800 / 084 4688372
3. Mr. Mike Mbele– human resource manager
ROHM and HAAS S.A – 031 7165909