The document discusses best practices for selecting a learning management system (LMS). It recommends forming a core selection team and defining stakeholders at the start. The evaluation process should include capturing differentiating use cases, conducting research, sending requests for information and proposals, arranging demonstrations and pilot tests. Common mistakes include underestimating operational needs, writing vague requirements, and prioritizing customization over core functionality. A good request for proposal focuses on specific business needs rather than generic features.