Moumita Dutta has over 10 years of experience in learning and development, research, and customer service roles. She is currently a Consultant at Capgemini India Private Ltd, where she manages learning and development processes including training needs analysis, curriculum design, and program evaluation. Previously, she worked at HSBC for over 2 years, starting as a Service Advisor and becoming a Process Trainer, where she delivered training sessions and coached customer service employees. She holds a graduate degree in Sociology.

1. Curriculum Vitae
Moumita Dutta
Summary
Reliable as a fully contributing, responsible and accountable team member having highly creative,
logical and analytical approach.
Extensive exposure to a comprehensive range of team management activities, thrive on working in
diverse teams and challenging environment.
A self-starter with a can-do attitude, look at challenges as opportunities, extremely productive in a
high volume, high stress environment.
Result oriented responsible professional with a matured approach and able to make an effective
contribution to the performance of a team with good leadership and motivating capabilities.
Professional Skill Set:
• Professional Tools : Microsoft Office 2003/2007, Microsoft Office 365, Sumtotal,
Quickview, Zoho, Survey Gizmo, Lotus.
• Courses completed : Certification in Information Technology (CIT) from CMC, 2003
• Process known : Learning & Development & ROD
Work Experience:
1.Name of the Organization CAPGEMINI INDIA PRIVATE LTD.(Kolkata)
Tenure of employment 5th
May 2010 – till date
Designation Consultant
Projects(s) and Role Role: Learning and Development
Duration: May 2010-Till Date
Main Purpose of Role in L&D
To manage the end-to-end learning & development process.
An energetic and self-motivated experienced HR Professional with
excellent communication skills and proven track record
Key Responsibilities include :
Training & Development Consultant :-
 Make Annual Training Calendar
 Conduct training need analysis across all levels
 Capture training and development inputs from Business Leaders,
participants/ other key stakeholders to design various Training
interventions in order to achieve business objectives.
 Conceptualize, design and implement annual learning calendar and
also conduct internal training programs along with the HR Leader.
 Managing the training budget and preparing implementation plans.
 Check for the best trainer at lesser cost, price negotiation and finally
book the trainer by giving Purchase Order.
 Brief the prospective trainer/trainers on the requirement and request
for proposal.
 Share relevant data/content with the trainer to help facilitate the
program.
 Coordinating with the Global L&D (Capgemini University) team and
implementing the global learning initiatives at local level.
 Arrange for the Infrastructure required for the program (training room,
audio/video requirements, feedback form, attendance sheet etc).
 Arrange air travel and logistics for the trainer and outstation
candidates
 Responsible for Talent Assessment exercise to be conducted at
Senior and Middle Management levels and create development plans
 Work with Senior Leaders in order to create programs to identify and

2. engage High Potential Talent
 Support any other training interventions that may be required during
the year.
 Device a robust system that helps to evaluate the impact of training,
the efficacy of the Training programs, Training methodologies in use,
on an ongoing basis.
 Admin Duties
Role: Research On Demand(RoD)
Duration: May 2010–May 2011
Key Responsibilities include of Research on Demand :
 Individually handle research projects across industries.
 Work in a team to accomplish bigger projects
 Use strategic tools to analyze findings and generate insights
 Build recommendations / conclusions for the project
Ability to take responsibility of assigned tasks and work with
minimum guidance.
 Successfully initiating, executing and delivering research
projects involving market assessment and sizing, competitive
analysis and benchmarking and industry/sector analysis etc
 Analyzing the information, providing insights and report writing
with a logical structure
 Present findings in comprehensive power point, word, or excel
formats
2.Name of the Organization HSBC – HOPE (Mumbai)
Tenure of employment 9th
Jan 2008- 30April 2010
Designation Service Advisor
Projects(s) and Role HSBC Banking and Loans
Graduated from Service Adviser to Process Trainer.
 Create training content based on the proposed framework.
 Identify training needs through feedback evaluation and
meetings with Team Managers.
 Deliver training sessions on Advance Business
Communication, The Art of Selling, Team Building,
Corporate Presentation, and Telling vs. Selling.
 Cultivate long term professional relationships with all the
stakeholders.
 Coached team of SMEs thereby helping them improve the
performance of the case advisors
Duration: 9th
Jan 2008- 30th
Dec 2009
 Dealing with HSBC India’s Personal Banking and Loans
(Home loans and Personal loans Customers.
 Resolving queries of HSBC India’s Mass market, Advance
and Power Vantage customer’s Saving Acc, Current Acc,
Demat Acc, Home Loans and Personal Loans accounts.
 Dealing with escalation regarding any issue and problem
regarding their account.

3.  Raising feedback for complains and providing the customer
with complains number.
 Raising request regarding Loan accounts Amortization
Schedule, Track Record, Principal and Interest paid
certificate, Statements and so on.
 Providing account holders with account details like Account
balance, Debit and Credit transactions after taking down
verification.
 Helping customer in their Internet Banking registration,
login, fund transfers and other issue regarding internet
banking.
 Informing customer regarding their Remittance Status also.
• Tools: HCC, Whirl, Lotus
Educational Qualification:
Education &Year Institution Subject
Graduation (2006) Maulana Azad College
(C.U)
Sociology (H)
Higher Secondary
(2003)
Rani Birla Girls’ College English , Sociology, Education ,
Bengali
Secondary (2001) Shri Shikshayatan School English, Mathematics, Science,
Bengali
Date of Birth 25th
June 1985
Gender Female
Nationality Indian
Permanent Address AE 153 Sector 1 Salt Lake City
Kolkata 700064
Phone No. +919051528779
E-mail moumitadatta85@gmail.com/moumita.datta@capgemini.co
m
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
Moumita Dutta