EPL provides training and development opportunities to enhance staff skills and deliver excellent customer service. There are three categories of training: foundational for all staff, emergent to address current needs, and ad hoc for specific issues. Foundational training includes EPL orientation, customer service, digital literacy, and mental health first aid. Emergent training has included indigenous awareness and de-escalation techniques. Leadership development builds the organization's culture through programs like a leadership promise and residency. Over 6,000 training hours are provided annually with over $500,000 spent to invest nearly $900 per staff member each year.

1. Learning and Development at EPL
Tina Thomas, ED Strategy & Innovation
IFLA 2018 @yegtinat
9/13/2018

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4. CONTEXT
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5. Values
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6. 6
Business Plan
WORK – Provide training & development that enhance
staff capacity to deliver exceptional customer experience

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Competencies

8. APPROACH
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FOUNDATIONAL
Ongoing
importance for
all staff
EMERGENT
Addressing
current system
needs
AD HOC
Addressing needs
as they are
identified
LEADERSHIP
Building leaders at
all levels
Multi-media/formats
Formal
Informal
Deep
Broad

10. FOUNDATIONAL
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11. All Staff
• EPL 101
• Leading from Any Position
• Customer Experience 1, 2, 3
• Digital Literacy
• Early Literacy
• Tactical Communication Training
• Mental Health First Aid
• Intellectual Freedom Training
• Indigenous Awareness Training
Developing
Leaders
• Supervisory Development Training Course
• Good to Great
• Crucial Conversations
• Strength Finder
Leaders • Leader’s Discipline (Roy Group Leadership)
Foundational Training

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EPL 101: New Employee Orientation

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PD Day

17. EMMERGENT
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Indigenous Awareness

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De-Escalation

20. AD HOC
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Up to Speed

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Cluster Meetings

23. Job exchange, shadows
Gastone photo
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Job Exchanges

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Embedded Librarians

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Learn Grow Share

26. LEADERSHIP
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Leading from Any Position

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Leader In Residence

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Leader’s Discipline

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Leadership Promise

31. Leadership Promise
I promise to:
• Lead by example.
• Empower staff by providing clear and inspiring expectations.
• Seek diverse ideas and perspectives.
• Be visible, present and accessible.
• Give and receive feedback generously.
• Recognize others and celebrate achievements.
• Connect, coach and care.
• Share information and provide context for the decisions we
make.
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Our Promise to Staff, Each Other & Ourselves

32. Summary
• We have foundational training for all
• Supported by courses that meet
emergent & ad hoc needs
• Reinforced by leadership development
that builds our culture
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33. Training By the Numbers
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6,318
annual
TRAINING HOURS
$511,987
training spend
PER YEAR
$897
ANNUAL
INVESTMENT
per staff
16 hours
training
per staff
each year

34. Questions? Yes Please.
Tina Thomas tthomas@epl.ca
@yegtinat
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