The 3-day Lean Practitioner Program Level 1 focuses on introducing lean principles and tools for office, administration and service processes. The agenda covers lean evolution, value definition, identifying waste, value stream mapping, flow, flexibility and perfection. Participants will learn through simulations, exercises and case studies. They will understand lean principles, be able to diagnose processes and identify improvement projects. Successful participants will receive a Lean Practitioner Level 1 certificate. The goal is to help organizations enhance productivity, quality and reduce costs through lean transformations.

1. Lean Practitioner Program – Level 1
for Office /Administration /Service and Transactional based processes
Agenda
Lean India Consulting Group
5, Kanishka Complex
K-Block, Kalkaji,
New Delhi
21 December 2010

2. Agenda
• Day One
– Introduction 0.5 Hour
– The Lean Evolution and Principles 1.0 Hour
• Principles of Lean
• Fundamentals of lean
– Simulation Round 1 – Fast Trac Services** 1.5 Hours
• De-Brief
– Value Definition- Principle 1 1.5 Hour
• Tools to Capture Customer value
• VOC (Voice of the Customer)
• AHP (Analytical Hierarchy Process)
• Group Exercise**
– Forms of Waste 1.5 Hours
• 11 Forms of Waste
• Waste Identification techniques
• Muda/Mura/Muri
• Waste Identification exercise (Simulation/In-house Processes)

3. Agenda
• Day Two
– Review 0.5 Hour
– Value Stream Mapping – Principle 2 1.5 Hour
• Value Stream Maps
• Principles of Mapping Information & Service Flow
• Case Study exercise
– Tools to support Value Stream Maps 1.0 Hours
• Circle Map
• Consumption & Provision Map
• Calculating Process Cycle Efficiency
– Diagnosis of a Current State Map 0.5 Hours
• Rules of Diagnosis
• Diagnostic Charter
• Group Exercise
– Simulation Round 2-Fast Trac Services 1.0 Hour
– Flow – Principle 3 1.0 Hour
• Identify Obstructions to flow
– CEDAC
– Affinity Brain-Storming
– Group Exercise

4. Agenda
• Day Three
– Flow – Principle 3 3.0 Hour
• Tools to create Flow
– 5S
– Information Radiators
– Visual Management
– Work Balancing in variable Service Environment
– Standard Work
– Building Flexibility for Pull – Principle 4 1.0 Hour
• Kanban for the Office / Information Radiators
• Rapid Changeover
• Steps for RCO
– Simulation Round 3- Fast Trac Services 1.0 Hour
– Perfection – Principle 5 1.0 Hour
• Mistake Proofing
– 21 Principles of Mistake Proofing
– Checklists
– Using FMEA (Failure Mode & Effect Analysis)

5. How the Session will progress
• The frame of reference of the Learning session will be a live simulation process
• The participants learn & apply tools of lean ,at every stage, as they move through the rounds of
simulations.( Apply concept of Waste reduction in Round 2 and Apply Flow , Pull and Mistake
proofing tools in Round 3)
•The participants will be expected to solve a case study as homework, during the three Day
session, in addition to the simulation.
•The session will also be supported by Group exercises to strength the learning.
• The session would be supported by Audio-Visual aids and will follow “Learning by Doing”
Methodology

6. Key Learning’s & Takeaways
• Understand the underlying principles of Lean, which have revolutionized the Operational Thinking
all across the world.
• Participants will be able to look at areas of Cost Reduction and Productivity Enhancement.
• This course will enable participants to look at the bigger picture of business from a complete
Organizational Value Chain perspective.
• Participants would be able to identify and execute improvement projects like Reduction in TAT
(Turnaround Time), Reduction in Ticket Resolution Time, Optimizing Manpower etc
• Understand how to diagnose a process and identify projects for improvement
• Have a clear vision on the Lean Deployment roadmap in respective departments and organization
• Exam at the end of the session will enable a understanding to be even better.
• See practical application on Lean thinking in real business issues and processes.
• Successful participants (score more than 70%) will receive a globally recognized certificate of
“Lean Practitioner- Level 1” jointly by Lean India Consulting Group, India and Lean
Horizons Consulting, USA

7. Sample Certificate
Sample Copy

8. Investment
• Investment per participant would be INR 14000 , inclusive of taxes for the training session
• This would include
• Hardcopy training material
• Exam and Certification
• A CD with Implementation structure , Tools and Templates to facilitate the participant in their
respective projects
• Payments to be made through DD / Cheque in the favour of “JCE Management Services Pvt. Ltd”,
payable at New Delhi
• Payments to be made along with the registration form, which will be available at
www.leanindia.groupsite.com
• We would be pleased to offer a group discount of 4 +1 for the participants.

9. Lean India Consulting Group
About Us
21 December 2010

10. LICG-LHC expertise
4Strong track record of working with various organizations both manufacturing and transactional based
environment and implementing changes by involving people to ensure sustenance.
Transformation
4Global support with in-depth knowledge and experience in Toyota Production System principles with a
Expertise
combined experience of more than 75 years in Business Excellence Consulting.
4 Known for “Hands-on” approach with focus on real changes in the system and the shop floor.
4 Experience of working with a wide array of organizations in and outside India.
4Consultants / Mentors are trained and certified by us in order to maintain high level of delivery
standards.
4Our team follows LICG’s unique methodology AIEEI (Assess, Initiate, Educate, Execute & Internalize)
Bias for 4Focus is on implementation which is easily sustainable.
Implementation 4 Implementation is supported by forming a Top Level Steering Committee and a robust Review
mechanism.
4LICG’s project management model enables continual focus on implementation
4A strong escalation matrix enables faster issue identification and resolution.
4Solutions are evolved by involving people at all the levels.

11. Summary of representative results
Manufacturing Financial
The follow ing table provides representative results from Lean client collaborations. The follow ing table provides representative results from Lean client collaborations.
Matric Improvement (%) Matric Improvement (%)
Annual Inventory Turns 50 to 300 Processing (Cycle) Time 60 to 300
On-Time Delivery 60 to 80 Customer-Experienced Lead Time 40 to 90 reduction
Productivity 50 to 300 Same-Day Turnaround of Offers 50 to 200
Internal Quality PPM 50 to 95 Employee Productivity 50 to 300
External Quality PPM 50 to 95 Internal Quality PPM 50 to 95
Overall Equipment Efficiency (OEE) 50 to 85 External Quality PPM 50 to 200
Production Lead Time 70 to 95 Customer Satisfaction 50 to 75
Cost per Unit 20 to 60 Cost per Unit 20 to 60
Safety (Accident Frequency Rate) 20 to 45 Operational Expenses 20 to 45
Healthcare Oil & Gas
The follow ing table provides representative results from Lean client collaborations. The follow ing table provides representative results from Lean client collaborations in O&G
Matric Improvement (%) Matric Improvement (%)
Wait Time in Emergency reduced by 70% Reduced 20%-45% (w ithin 18 months)
Wait Time in Orthopedics reduced by 83% • Fluids
MRI/CT Capacity increased by 40% Inventory Reduction • Spares
Reduced 40%-200% (w ithin 18
Operating Room Inventory reduced by $400,000 months)
Operating Room Turnaround Time reduced by 53% • Fluids
Backlog in Sterilization reduced by 97% Inventory Turns • Spares
Capacity in Dialysis increased by 20% Receivables Improved 18-39 days (DSO's)
Coding Throughput Time reduced by 71% $75+ million from DSO's
Laboratory Turnaround Time reduced by 60% Free Cash Flow $20+ million from Inventory

12. About LICG
A company with global presence, driven by principles of Lean and helping
organizations to drive Continual Business Excellence by Defining the Business
Needs, Designing Strategy and Aligning Operations & Support functions with
Strategy.
Collaboration with Lean Horizons Consulting
,Connecticut, USA , one of the leading business
transformation and training experts, globally.
We help transform business performance for
sustainable growth & profits, transferring knowledge to
people and making client experts.
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13. LICG-LHC World Wide presence
-Comprehensive Global Service Delivery Model
- Uniform hiring, training, and certification
processes in place.
-Global practice employs consultants grounded
in local customs and cultural norms
-Disciplined methodology for sharing best
practices across all LICG-LHC Operating
locations
-Dedicated Chinese and Indian offices

14. What we do
Training
Consulting
Execution
Strategy Deployment

15. What we do
Strategy Deployment
Manufacturing
Hoshin Kanri Balanced Scorecard
Process
Healthcare
Continual Excellence
Pharmaceuticals
NPD SCM Lean Six Sigma Innovation Tools
Process Management CE Leadership Construction
IT/ITes
Certifications Financial Services
CE Practitioner CE Coach Service/Transactional
CLC* CE Champion Governments
*Certified Lean Consultant

16. Our Vision, Mission & Values
Vision
Lead & Support Continual Excellence
Mission
To create Value & make our clients experts
Values
-People
-Client’s interest is supreme
- Continual learning
-Professionalism
-Speed
Theme
LIFE – Lean Innovations For Excellence

17. For more Information contact us…..
Lean Horizons consulting Lean India Consulting Group
America 5, Kanishka Complex,
P. O. Box 1402 K-Block, Kalkaji
Glastonbury, CT 06033 USA New Delhi 110019
Phone No. Intl +1-602-625-1768 (India)
Email: getlean.am@leanhorizons.com Mob. +91 9810030260
www.leanhorizons.com Ph. No. 011-41629387
Email: life@leanindia.co.in
www.leanindia.co.in
21 December 2010
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