The document outlines Singapore's SME Productivity Roadmap (SME-PRO) which aims to improve productivity among small and medium enterprises. It encourages SMEs to (1) be aware of productivity issues, (2) get trained on productivity programs like PRISM and PMP, and (3) take action such as conducting an IMPACT assessment. The IMPACT assessment identifies areas for productivity improvement and companies can receive advice on implementing recommendations through the Productivity Management Programme available at five Enterprise Development Centres. Case studies demonstrate how companies improved efficiency, stock accuracy, and profits after embarking on the PMP and implementing IMPACT recommendations.

1. SME Productivity Roadmap (SME-PRO)Name: RajDesignation: ManagerDivision: PPO

2. SME-PROSME Productivity Roadmap (SME-PRO)CommitmentLevelTake ActionGet TrainedEmbark on Productivity Projects

3. Diagnose

4. Government Incentive Schemes

5. Clinics

6. PMP@EDCs

7. Training Programmes:

8. PRISM

9. WSQ Certified Productivity & Innovation Manager (by Sma)

10. Certified Productivity Practitioner (by SPA)

11. others

12. Workshops

13. PMP@EDCsBe AwareWorkshop/Seminars

14. Promotion of case stories/best practices

15. Productivity@Work in EnterpriseOne portalTime2

16. Partnership with TACsSME-PROPromotion and AwarenessDisseminate productivity information and knowledge

17. Advise SMEs on relevant government incentive schemesEncourage adoptionEncourage SMEs to take the first step in improving productivity

18. Be Aware – Productivity@Work

19. Get Trained – PRISM , PMP

20. Take Action – Diagnose with IMPACT, Govt incentive schemes3

21. Promoting Self-HelpProductivity@WorkProductivity@WorkA source of productivity information and knowledge for all enterprisesLearnLearn the Basics

22. Learn the Tools

23. Calculate ProductivityFind:Courses

24. Consultants

25. Government incentive schemesProductivity@Work(www.enterpriseone.gov.sg)4

26. Promoting Self-HelpProductivity@WorkIMPACT Assessment Tool1st Online Productivity Assessment tool available for all enterprisesBenefitsMeasure your organisation’s productivity

27. Pinpoint areas of strengths and weaknesses

28. Identify areas to focus on to improve productivity

29. Free for all enterprises E-BlastSPRING’s productivity monthly e-blastProductivity@Work(www.enterpriseone.gov.sg)5

30. Encouraging ActionIMPACT@PMPThe Journey of HSL ConstructorQ1 2010 – Productivity becomes key thrust for company

31. Q1 2010 – Productivity Taskforce formed

32. Q1-Q4 2010 – Taskforce attends training courses and attempts to understand what productivity means and how to improve it

33. Q4 2010 – Attend a PMP workshop and Get Advice from Productivity AdvisorQ4 2010 – Perform IMPACT AssessmentThe Roadmap nowProductivity weaknesses identified

34. Productivity measurement in place

35. Productivity targets set

36. Improving logistics system for higher capital productivityIMPACT Assessment Productivity Management Programme @ EDCs6

37. Encouraging ActionIMPACT@PMPEncourage companies to undertake an IMPACT Assessment

38. Assessment will be facilitated by a qualified Productivity Advisor

39. Assessment will help measure productivity and:

40. Provide a 3-year time series of productivity performance

41. Benchmark productivity performance against industry average“Without productivity objectives, a business does not have directions. Without productivity measurement, a business does not have control”-Peter DruckerIMPACT Assessment Productivity Management Programme @ EDCs7

42. Encouraging ActionIMPACT@PMPProductivity Management Programme (PMP) :Productivity workshopsLearn productivity concepts, productivity tools and productivity measurementOne-on-One productivity advisorySeek advice from productivity advisors on how to improve your organisation’sproductivity

43. Referral to productivity consultantsProductivity assessmentUse SPRINGs IMPACT Assessment tool with the help of a productivity advisor to:

44. Pinpoint areas of strengths and weaknesses

45. Pinpoint areas to focus on for productivity improvement

46. Cost to company - FreeIMPACT Assessment Productivity Management Programme @ EDCs8

47. Encouraging ActionIMPACT@PMPThe Journey of Freshening Industries:Embarked on PMP

48. Undertook an IMPACT Assessment

49. As part of recommendation:

50. Implement CRM system

51. Implement automation & process re-engineeringExpected improvement from recommendation:Efficiency of sale staff- Up by 15%

52. Stock accuracy – Up by 12%

53. Profit margin – Up by 8%IMPACT Assessment Productivity Management Programme @ EDCs9

54. Encouraging ActionIMPACT@PMPPMP is offered at the 5 Enterprise Development Centres:EDC@ASMEAssociation of Small and Medium Enteprises EDC@SCCCI Singapore Chinese Chamber of Commerce and Industry EDC@SICCISingapore Indian Chamber of Commerce and Industry EDC@SMaSingapore Manufacturers’ Federation EDC@SMCCISingapore Malay Chamber of Commerce and Industry IMPACT Assessment Productivity Management Programme @ EDCs10

55. Encouraging ActionIMPACT@PMPPMP is offered at the 5 Enterprise Development Centres:EDC@ASMEAssociation of Small and Medium Enteprises EDC@SCCCI Singapore Chinese Chamber of Commerce and Industry EDC@SICCISingapore Indian Chamber of Commerce and Industry EDC@SMaSingapore Manufacturers’ Federation EDC@SMCCISingapore Malay Chamber of Commerce and IndustryVisit the Productivity@Work website - http://productivity.business.gov.sg IMPACT Assessment Productivity Management Programme @ EDCs11

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