EddyMole is software that monitors employee productivity for managers. It tracks employee keystrokes, screenshots, websites visited, tasks completed and time spent on each. All data is compiled into a dashboard where managers can monitor performance in real-time and receive productivity suggestions. EddyMole is targeted towards the BPO/call center industry to help clients maximize efficiency for their money, though the creators plan to expand to other industries. It will initially cost $2.99/employee per month and generate $36 million annually if adopted by all BPO employees working for US companies. Interviews found that current solutions lack real-time oversight and managers want productivity monitoring and task/project management tools to minimize their workload.

1. Worker Productivity Solutions
For the Internet Age

2. The Problem
Your employees are getting “eddy’d out” and
becoming less productive while on the clock

3. You need to send in a “mole” to find
out WHY?

4. EddyMole
Allows managers to:
-add tasks to workers “to do” list
-see task progress in real time
-monitor time spent on distractions
-find out who is most/least productive
-see which extracurricular sites workers are
visiting

5. Product Overview
EddyMole lives on your employees computers
where it:
– Tracks clock-in and clock-out times
– Keeps employee’s calendar
– Tracks time spent on tasks
– Monitors keystrokes and mouse clicks
– Takes random screen shots
– Takes random pictures of employee
– Records websites visited and time spent on them
– Allows for real time screen sharing with ability for
manager to take control

6. Product Overview
EddyMole compiles all of this collected data to an
intuitive web-based dashboard where managers
can log-in from anywhere and quickly see exactly
which employees are performing to
predetermined standards and who needs a
coaching session.
EddyMole’sdashboard gives managers an
executive summary and its algorithm
provides suggestions of where
improvements can be made.

7. Who benefits from EddyMole?
• Everyone!
– Your vendors know they are getting the most efficient
work for their money with the EddyMole“stamp of
approval”
– Your company becomes more productive
– Top employees are recognized and moved up faster
– Distracted employees are made aware of their
inefficiencies and given an opportunity to improve
– Repeat offenders can be identified and set free to to
pursue other endeavors they are passionate about

8. Pricing Strategy
• Service will start at $2.99/employee per
month
– EddyMole will be provided at a low price to
encourage high adoption rate
• Billing will be made easy through online credit
card billing system

9. Target Market
• BPO and Call Centers
– Positioned as a 3rd party verification service that helps clients know
they are getting the most for their money
– Managers need the ability to closely manage thousands of employees
in real time
– High turnover industry where efficiency is very important
– Estimated market size: $36 Million/year*
*based on BPO employees currently working for US companies multiplied by our pricing
strategy.
http://usatoday30.usatoday.com/money/world/2011-01-10-
callcenters10_CV_N.htm?csp=fbfanpage
• Once proof of concept is established in the BPO/Call Center
industry, we will expand to other industries and follow the
model laid out by companies like SalesForce -
SalesForce 2012 revenue: $2.27 billion*
* http://www.salesforce.com/company/news-press/press-releases/2012/02/120223.jsp

10. Industry Interviews
• Spark Webs LLC (this company outsources to the Philippines) - This CEO was uneasy about the idea
of the not trusting employees, but suggested these features would be useful:
– How long does a task take to get done?
– Reminders
– E-collaboration ability
– Project management
– Task assignment
– Organization
– Sites the person visited
• Harvest SEO (located in Cagayan De Oro Philippines this company provides offshore search engine
marketers for mostly US based companies) CEO would happily install this on workers computers to
ensure employees were on task
• Click Eleven (located in Makati Philippines) - The CEO wants any software solution that would
minimize the amount of time he has to work. Likes the idea of an algorithm that makes suggestions
and an executive summary.
• Traffic Support (was located in Cebu Philippines and provided BPO services to companies in the
online marketing and technology sectors) - Used a similar product that is not as versatile or fleshed
out, would only provide raw data with time stamps and it was up to the manager or boss to data
mine.

11. Conclusions Drawn From Industry
Interviews
• Problems facing the industry: lack of communication, lack of real time communication do to
being in different time zones, late delivery, no delivery
• Current solutions to the problem include: Determine goals, create action plan, set deadlines
and expectations
• When asked “How much would you pay for a monthly per workstation subscription?”
– Answers ranged from $3.00 to $15.00 per month

12. Please visit us at:
www.eddymole.com