This document discusses continuous improvement (CI) in businesses. It provides an overview of CI, including that it typically occurs incrementally over long periods rather than through sudden changes. CI can begin on a small scale in one team or department and expand across the business. The document also discusses implementing a CI mindset and using a Plan-Do-Check-Act model. It provides examples of applying CI to positive, negative, and neutral areas of a business. Finally, it discusses Prasarana's use of innovative convention competitions (ICCs) to promote innovation and CI among its staff.

1. February
2019

2. Improvement
The term seems fairly simple, but
how does it really play out? What
does continuous improvement look
like when it is implemented in a
business environment? The most
commonly used model is PDCA: Plan,
Do, Check, Act.
2

3. Bits and Bursts of
Improvement
Incremental: Occurring slowly, in bits and pieces, over time
Breakthrough: Occurring all at once, in a burst of change
3
While sudden breakthroughs will occur, the
truth is that CI usually happens incrementally
over a long period of time. Change isn't easy.
Whether your current processes are good or
bad, effective or ineffective, they're deep-seated
habits for your organization.

4. Business Opportunities
Companies implement continuous
improvement in various ways and to
various degrees. It takes a large
commitment to embed the methodology
into the foundation of a company, but as
we mentioned earlier, it doesn’t have to
be used at a large scale in order to be
beneficial. It can begin on a small scale,
with one team or in one department, and
then expand from there into other areas
of the business. You can include
continuous improvement in your day-to-
day practices or hold “rapid improvement
events” once every few months to work
on specific areas of focus 4

5. Continuous
Improvement Mindset
implementing an unfamiliar
methodology. In this case, it is more
about shifting the mindset rather
than adding a process that people
need to learn. Continuous
improvement does not have to add
to your workload--it shouldn’t create
extra steps nor take extra time to
implement. The steps are meant to
be embedded into the work that’s
already being done.
5

6. Improvement Program
approach
6
Outcome-base budgeting: Agile delivery allow continuous
budgeting against changing priorities
New Operating Model:
Modernized, automated tech stack demands new skills,
organization, and delivery model
Modernized Infrastructure:
Virtualized, containerized, and cloud-ready
Identify Problem:
Create idea based on problem at work place
Problem Solving:
investigate, analyse, and find the way to solve the problems
using ICC tools and problem solving process
Testing and Prototyping:
always tested by means of prototypes, test runs, scenarios.

7. Problem in workplace
Consider what to do today and find a way to improve it. Then put in place a way to
measure the improvement and check at regular intervals to see the progress.
Pick three areas where want to apply continuous improvement principles. To help and
understand just how broad and all-encompassing a continuous improvement strategy is,
look for the following examples within your organization:
Negative Case
▪ Choose an aspect of your business that is clearly
in need of improvement. Maybe you’ve been
putting it off or minimizing the negative effect it
has on your business. When it’s obvious that
something is not working the way it should,
finding noticeable improvement is rewarding and
encouraging. It will have a positive effect on your
bottom line and bring attention to the usefulness
of applying continuous process improvement.
Positive Case
▪ Look at your most successful business aspects
and see what you can learn from them. Can you
take best practices and transfer them to other
areas or departments? Is it possible to make
further changes that push these success stories
to the next level? Are the people responsible for
these positive results able to share their
knowledge and skills to other people who will
then become continuous improvement
champions themselves?
7
Neutral Case
▪ Choose a process, part or project that seems to
be in cruise-control mode. These cases can be
challenging, because while there may not be
anything obviously wrong, you may struggle to
pinpoint what can be done to make them better.
You might also be tempted to leave well enough
alone, so a neutral case will help reset your
mindset and get you thinking about continuous
improvement.

8. Continual Improvement in
Prasarana
8
• ICC is the way to solve
the problems regarding
their work using ICC
tools and problem
solving process
• Visual activities in
Continual
Improvement.
ICC

9. Continual Improvement in
Prasarana
9
formation of a group of worker who sit together to investigate, analyse, and find
the way to solve the problems regarding their work using ICC tools and problem
solving process.
The problem identification can be properly explained by using the 5W 1H (What,
When, Why, Who and Where, How) approach..

10. 10
Objective ICC in Prasarana
To identify team to participate in INNOVATIVE Convention organize by
MPC.
To promote Innovation Culture awareness among Prasarana staff’s
To sharing experiences of any innovations in Prasarana and to identify ke
y elements for successful replication on Innovation.
To identify valuable product opportunities that can emerge from particip
ant to supported company innovation program

11. 11
New ways to improve company business and ways to solve problems, increase
productivity, and cost saving
Solve impossible
problems
• drive winning strategies for organization with identify
the way to solve any problem in workplaces’
Increase workplace
productivity
• Creativity to think of better ways to do company processes
Showcase unique
qualities
• Maybe you come up with a unique brand story, develop a
quirky business personality, or work with a local nonprofit.
Improve services
and business
• With a little creativity, you can come up with better ways to
design products, connect with customers, market your
business, and develop promotions.

12. 12
PRASARANA
RAPID RAIL
RAPID BUS

13. 13
ImprovementActivity
• identifying
problems/
assignments of
the workshop
related to Quality,
Cost, Safety,
Maintenance, CS
and Environment
especially in 5S
program
Promotionprogram
• provide
coaching and
training,
support and
guidance as
and when
required, so as
to develop and
vitalize small
group activities
TQMActivities
• TQM
promotion,
and/or linked
to TQM
activities such
as Quality
Assurance,
Policy
Management
etc,.
Activitiesrespectivecountry
•Reporting
activity or
promotion
status, history or
development
activity regardless of the type of business or operation under the following
categories:

14. 14
Internal ICC Convention Consist with three (3) stage scoring.
Submit Idea
description
• General of Idea
• Apparent of Idea
• Potential of idea
• Project Market Size
• Finance Description
Documentation
• Formalize of Idea in
the business models
• Revenue Prospects
• Key Activity
• Cost Structure
Finalize with Judges
• Slide complete with
Document Format.
• Synopsys of
business goal.
• Clearly Demonstrate
• All members must be
involved.
• 10 to 15 minute
presentation and will
followed with 3
minute Q&A

15. 15
Group
- 1 Group with 5 to 7 members
with 1 Facilitator
- Minimum 1 Executive
Competition open to all PRASARANA and subsidiary staff
Group Category
- Same Department/ Function/ Location
- Different Department/ Function/ Location
- Collaboration between Department/ Function/ Location

16. 16
Group
- 1 Group with 5 to 7 members
with 1 Facilitator
- Minimum 1 Executive
Competition open to all PRASARANA and subsidiary staff
Group Category
- Same Department/ Function/ Location
- Different Department/ Function/ Location
- Collaboration between Department/ Function/ Location

17. 17
Convention Price
- 1st Place
- .RM1,000 per head to all team members’
- Certificated
- 2nd Place
- .RM500 per head to all team members’
- Certificated
- 3rd Place
- .RM300 per head to all team members’
- Certificated

18. 18
Convention Price
Every location and
department involved
The Complete Team
project from company
Minimum GOLD to
qualify to
NATIONAL ICC
Based on Regional
Result and MPC
Base on Regional Result
and MPC selection
selection
Minimum 3
STAR and TOP 20
to qualify to
INTERNATIONAL
ICQCC
- ICQCC
- IQPC
- APQC

19. THANK
YOU!
Parman Ambo
Upa
parman.upa@prasarana.com.my
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