Daksha Desai is a business/systems analyst and programmer with over 30 years of experience in various industries including insurance, financial services, telecommunications, and military applications. She has expertise in multiple programming languages and tools. Desai has held roles at several Fortune 500 companies where she ensured projects met specifications and regulatory requirements. She is skilled in tasks like requirements analysis, quality control, project management, and training.

1. DAKSHA DESAI
722 Britton Street (864) 353-7162
Anderson, SC 29621 dakshadesai1@yahoo.com
BUSINESS/SYSTEMS ANALYST & PROGRAMMING
PROFESSIONAL
~“Specialist in Building Long-Term Relationships and
Identifying Improvement Opportunities that Drive Efficiency and Quality” ~
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Solution-oriented and versatile management professional. Persuasive communicator with engaging relationship style
and skills in consultation and fostering positive relationships. Unique ability to communicate with people from diverse
professional, ethnic, and socio-economic backgrounds. Quick study in new technology. Work well as a leader or
member of cohesive, productive teams. Proven success in fast-paced and challenging environments. Able to use
analytical and statistical skills to implement plans as needed in all relevant areas. Dynamic analysis and presentation
skills; adapt message to the audience for clear understanding.
KEY COMPETENCIES
 Business/Systems Analyst  Quality Control  Workflow Optimization
 Programming  Project Management  Training/Motivation
 Telecommunication  Confident Communicator  Organizational Development
 Time Management  Relationship Building  Leadership/Team Building
Profile/Methodology/Demonstrated Results
• Business and Systems Analyst for Fortune 500 companies.
• Successfully build and maintain key professional relationships.
• Manage multiple timelines and projects; articulately convey intricate professional presentations, user support,
manual development, Webmethods, Webservices, C++, C, SAS, Ingenium, Cobol, SQL, DB2, CICS, UNIX
Shell, Easytrieve, Fileaid, Calligo.
• Mastery of Object Oriented Analysis/Design, Microsoft Project, Quality Center- Testing Tools.
• Ensure customer service and satisfaction is afforded highest attention and priority.
• Demonstrate skills in insurance, financial, military applications and telecommunications, while working within
a range of responsible leadership capacities for an array of diverse organizations.
• Strong interpersonal skills and work ethic. Able to function as a productive team member, lead a team, or
accomplish tasks without supervision. Mission oriented. Excellent persuasive skills.
• Demonstrate expert skills in Change Management Experience/Tools, Regulatory Testing/ Documentation for
Sarbanes Oxley
PROFESSIONAL EXPERIENCE
BUSINESS ANALYST-CONSULTANT
FLOUR DANIELS– GREENVILLE, SC 2009-2009
• Business Controls Analyst – Ensured that applications meet client specifications and Requirements.
• Tracked Projects and ensured that SOX and other Regulatory Requirements are needed for IT Processes.
BUSINESS/ SYSTEMS ANALYST
METLIFE– GREENVILLE, SC 2004-2009
• Consistently increased and maintained high productivity for applications.
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2. Résumé – Daksha Desai (864)353-7162 dakshadesai1@yahoo.com Page 2 of 3
• Life Insurance Claims System Alliance setup, mainframe, user support sustaining quality and reliability using
Ingenium, Cobol, SQL, DB2, CICS, Fileaid, and Calligo.
• Developed, tested, and facilitated User Acceptance Testing, Quality Center, Change Management, ensuring
Sarbanes-Oxley compliance on all systems.
• Documented project tracking for increased optimization techniques.
• Managed timelines with varying work week hours, offering flexibility for the client.
• Composed user manuals, training manuals, test plans, and technical documents with consistency and
accuracy.
BUSINESS/ SYSTEMS ANALYST
US ALLIANCE– NEW BRUNSWICK, NJ 2002-2003
• Developed/rewrote US Alliance information systems and data conversion from Legacy system.
• Designed project compilation, including applications, interface creation, screen, report, data and object
models; UML in Visio and Rational Rose.
• Drafted, designed, and composed user manuals, test plans, technical documentation and training manuals.
• Prepared test plans with articulation to build team for problem resolution and application deployment.
• Documented and tracked changes from current legacy system and successfully implemented.
• Ensured Change Management, regulatory testing for Sarbanes Oxley.
ANALYST/SOFTWARE ENGINEER
LOCKHEED MARTIN– TINTON FALLS, NJ 2000-2002
• C++/UNIX/ORACLE
• Managed, designed, and implemented message passing military application.
• Developed GUI to monitor system health.
• Compiled and created applications for military mapping and locations, correcting errors in short time frames.
• Ensured Change Management, regulatory testing for Sarbanes Oxley.
• Completed previous application development; Analyzed, monitored and corrected errors within time
limitations.
PROGRAMMER/ ANALYST
AT&T– PISCATAWAY, NJ 1989-2000
• C++/UNIX/DB2/COBOL /CICS/MAINFRAME
• Designed and implemented marketing data warehouse systems.
• Analyzed data using SAS for automation and determined business data trends.
• Designed system to automate reports, increasing efficiency and time utilization; Reduced completion process
to 15 minutes.
• Oversaw Change Management, regulatory testing for Sarbanes Oxley.
• Compiled data analysis, sampling, frequencies and stats using SAS on mainframe and UNIX.
PROGRAMMER/ ANALYST 1987-1988
SEARS ROEBUCK – CHICAGO, IL
• Designed and implemented auto parts and service system.
• Increased productivity using data analysis and problem solving.
• Designed system to create reports, increase efficiency and time utilization.
• Change Management, regulatory testing for Sarbanes Oxley.
EDUCATION
New Jersey Institute of Technology – Newark, NJ
Master of Science - Computer Science
University of Illinois – Chicago, IL
Bachelor of Science - Math, Computer Science
University of Bombay – Mumbai, India
Bachelor of Science - Chemistry
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3. Résumé – Daksha Desai (864)353-7162 dakshadesai1@yahoo.com Page 3 of 3
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