- Cheryl Westrick is an experienced business analyst seeking a new position with skills in database administration, project management, process improvement, and process mapping. - She has over 15 years of experience in various business analyst roles creating databases, performing financial analysis, and mapping processes to improve efficiency. - Her background includes working as a business analyst at Blue Care Network and Genesis 10 Business and Technology Consultants, and as an officer and database administrator at ABN AMR0 Mortgage Group and First Chicago NBD.

1. Cheryl A. Westrick
46765 Emerald Creek ▪ Shelby Township, MI 48315
Home: (586) 991-6620 ▪ Cell: (586) 242-9953 ▪ Email: cherylwestrick@gmail.com
Summary of Qualifications
Experienced business analyst with a record of success in database administration, project management, process improvement,
and process mapping. Proficient in MS Office including MS Word, MS Excel, MS Access, MS PowerPoint, and MS Visio.
Results oriented with excellent problem solving and analytical skills. Strong leadership, mentoring and coaching skills.
Excellent communication and interpersonal skills. Skills, system and software experience includes:
Six Sigma Champion Fidelity/Passport Monarch Fare
Microsoft Office Products Director/Fidelity iGrafx EOS Thin Client
Business Objects Document Direct Mupit/Datamart
Visio Smeadlink Facets
Professional Experience
Blue Care Network, Southfield, MI
Business Analyst – Provider Financial Analysis (2009-2010)
· Resolved problems associated with the Facets and reporting systems relating to provider financial analysis including
capitation, eligibility and provider reporting.
· Created queries in Business Objects and provided sound information for effective decision making.
· Maintained seven Access Databases to perform detailed financial analysis and reconciliations.
· Ability to think in a logical progression and applied to database extraction.
· Participated in the 2010 and 2011 capitation rate development and ran the 2010 cap model database for three regions.
Genesis 10 Business and Technology Consultants, Charlotte, NC
Business Analyst, (Contract employment), (2008)
· Contracted to Bank of America by this nationwide business and technology mid-tier consulting firm specializing in
business transformation, project management, business analysis, and large-scale systems infrastructure and
application integration.
· Created more than 30 process maps on iGrafx software for Bank of America’s Global Treasury Operations and
performed simulations to eliminate bottlenecks in the process, determine resource contention and utilization and
identify characteristics of the transactions that influence flow and improve efficiency.
ABN AMR0 Mortgage Group, Inc., Madison Heights, MI
Officer, Database Administrator - LAAD Group (Position lost through Citi Mortgage acquisition), (2004 – 2008)
· Provided technical support to operations staff which included running batch queries, reports, posting comments and or
tasks to run daily production.
· Designed and developed Access databases to run queries and reports to standardize output, which increased
productivity by providing necessary reports and charts for work to be accurately completed.
· Supported, monitored and maintained databases, including enhancements, data integrity checks, audits and data
scrubs, preventative maintenance to improve efficiency and restore data.
· Key participant in the integration of business group implementation of Director into Passport, which simplified data
pulls and updates, resulting in reduced time and improved performance and overall cost efficiencies.
· Selected to perform departmental Dashboard summaries for executive staff, which tracked performance and provided
sound information for effective strategic business decision making.
· Documented departmental task procedures and processes, which standardized work processes and resulted in higher
standards of quality and productivity.
Officer, Project Analyst, Imaging Center, (2000 – 2004)
· Created Access databases providing management with sound information for effective strategic business decisions as
well as streamlined processes and eliminated manual data entry errors.

2. CHERYL A. WESTRICK PAGE 2
· Supported multiple business group projects and managers in accessing information timely and efficiently, resulting in
more efficient use of key resource time.
· Prepared process maps and ensured processes were current, giving company management ability to view processes
and improve current state.
· Reconciled invoices to the accounts payable database to accurately track third party expenses.
· Prepared staffing and capacity models and organization charts to ensure manpower needs were met.
· Created productivity reports and PowerPoint presentations for site tours, resulting in improved company image.
· Managed administrative functions and staff to ensure customer service delivery met company standards.
· Selected to handle the Business Continuity Plan and selected as departmental IT Liaison based on reputation for being
the subject matter expert.
First Chicago NBD, Troy, MI
Planning Analyst, Electronic Data Delivery Systems (Position lost through Bank One/Chase Bank acquisition), (1996 –
2000)
· Designed, developed and supported the process for downloading files from company’s mainframe into an Access
database providing management with automated, accurate, and timely reports for making sound strategic business
decisions.
· Assisted branches and customers in resolving card base or ATM related problems which increased customer
satisfaction.
· Determined profitability of new and existing ATMs (on-site and off-site) which increased return on investment.
· Prepared ATM lease contracts and documentation accurately and timely.
· Prepared programming for mini ATMs to mirror ATM screens for demonstration purposes and increased customer
awareness.
· Reported new/closed ATMs to various networks (Magic Line, Visa, Master Card, Discover, and American Express)
to manage operations.
· Performed QA testing to develop new product lines.
Education & Training
Bachelor of Business Administration, Walsh College, Troy, MI
Oracle and SQL course, Macomb Community College, January 2009
Certificates
Process Mapping and Improvement Workshop
Six Sigma Champion
LEAP to Strategic Thinking
Eliminating Waste in Business Operations