• Performed as Lead Event Manager and on call Release Manager for the Monthly Infrastructure Release. • Participated in the daily activities of Reviewing and Bundling of Releases, the Monitoring and Oversight of Releases and the Installation of Releases. • Supported tactical ad-hoc release management-related requests assisting technical support teams and Command Center Operations with rescheduling and or coordinating changes across the organization. • Worked with assigned Lines of Business and Technical support teams to produce high quality deliverables for Monthly Infrastructure Releases. • Facilitated collaboration between Lines of Business and Technical support teams. • Conducted review meetings and facilitated interaction between technical support teams and stakeholders. • Participated in planning sessions with the team and product stakeholders in preparation for releases. • Assisted Change Managers with obtaining approvals for releases. • Created Executive Summary report for Monthly Infrastructure Release to communicate critical changes across the organization. • Monitored high priority incidents during Infrastructure Release weekends and reported progress on Executive status reports. • Monitored critical Infrastructure release activities during Release weekend from start to finish and documented progress in the system of record upon completion. • Escalated critical incidents and critical release activities to Sr. Leadership throughout the Release weekend. • Served as a liaison between multiple cross-functional area teams. • Assisted in educating customers/stakeholders regarding Release Management. • Identified opportunities for improvement for Release Management activities. • Created and maintained procedural documents for the team.

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MARILYN V. WATSON
6430 Kings Crest CT
Chesterfield, VA 23832
Cell phone (804)-986-0286
Email: marilynv1997@gmail.com
IT SR. PROJECT MANAGER
Proficient project leader with 20 years of IT program management experience leading large
projects within the banking industry. Expertise in continual process improvement, team building,
client satisfaction and developing relationships among cross-functional teams. Experience
includes supervising team members and subcontractors; writing project plans, reports and
documentation. Proactive, highly motivated and self-driven to ensure that project goals are
completed on time and within budget.
HIGHLIGHTS
Core Skills:
Resource planning
Skilled negotiator
Requirements gathering
Scheduling
Confident decision maker
Process improvement
Incident Reporting
Documentation
Proficient communicator
Collaborative leader
Knowledge of IT design and development
Change Management
Staff management and development
Vendor relationship
Software:
MS Office Suite (Outlook, Word, Excel, Powerpoint, Visio), Sharepoint, Discovery,
Remedy, Clarity, Nexus, PPRT
Operating Systems:
Windows (XP, 2000, NT), HP-UX 9.0, Unix (AIX, Linux and Sun Solaris), Virtual
Machines, IBM iSeries, Tandem, Mainframe
Hardware:
server, router, switch, proxy, load balancer, firewall, work station
Networking:
TCP/IP, DNS, DHCP, Knowledge of ITIL (IT Information Library)
CAREER HISTORY
BANK OF AMERICA, Richmond, VA Jun 2011-Aug 2015
VP-Sr. Production Services Lead:
 Performed as Lead Event Manager and on call Release Manager for the Monthly
Infrastructure Release.
 Participated in the daily activities of Reviewing and Bundling of Releases, the
Monitoring and Oversight of Releases and the Installation of Releases.
 Supported tactical ad-hoc release management-related requests assisting
technical support teams and Command Center Operations with rescheduling and
or coordinating changes across the organization.

2. Page 2 of 3
MARILYN V. WATSON
 Worked with assigned Lines of Business and Technical support teams to
produce high quality deliverables for Monthly Infrastructure Releases.
 Facilitated collaboration between Lines of Business and Technical support
teams.
 Conducted review meetings and facilitated interaction between technical support
teams and stakeholders.
 Participated in planning sessions with the team and product stakeholders in
preparation for releases.
 Assisted Change Managers with obtaining approvals for releases.
 Created Executive Summary report for Monthly Infrastructure Release to
communicate critical changes across the organization.
 Monitored high priority incidents during Infrastructure Release weekends and
reported progress on Executive status reports.
 Monitored critical Infrastructure release activities during Release weekend from
start to finish and documented progress in the system of record upon completion.
 Escalated critical incidents and critical release activities to Sr. Leadership
throughout the Release weekend.
 Served as a liaison between multiple cross-functional area teams.
 Assisted in educating customers/stakeholders regarding Release Management.
 Identified opportunities for improvement for Release Management activities.
 Created and maintained procedural documents for the team.
BANK OF AMERICA, Richmond, VA Aug 2007–Jun 2011
VP-Senior Technical Manager:
 Managed five team members.
 Trained and coached team on all processes and with difficult project
implementations.
 Completed Associate Performance Development Plans.
 Provided governance for Command Center Operations projects through
Measure, Analyze, and Improve phases.
 Assigned team member to Technical Project Manager for project assignment.
 Conducted team presentation during Technology Project Managers forums.
 Responsible for reviewing Technical Requirements document to identify
Command Center Operations Core Function teams impacted by project.
 Worked with cross-functional teams to ensure that all Command Center
Operations requirements were met prior to project turnover.
 Educated external business partners of Command Center Operations
requirements and processes.
 Participated in major cross-functional process improvement efforts.
 Created and maintained procedural documents for cross-functional teams.
BANK OF AMERICA, Richmond, VA Oct 2001-Aug 2007
VP-Team Manager Business Analysis:
 Provided coaching and training for twelve associates.
 Provided feedback to management for team member’s Performance
Development Plan.
 Trained associates on new applications and monitoring tools.

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MARILYN V. WATSON
 Worked with software and technical support teams to implement monitoring
solutions for applications and servers for the following operating systems: AIX,
Linux, Solaris, HP-UX, and Windows.
 Worked with internal business partners to create and maintain cross-functional
work flows.
 Determined resource allocation required for project turnover.
 Assessed monitoring initiatives for ongoing monitoring cost.
 Assisted with the development of Service Support Agreements.
 Created and maintained procedural documents for the team.
 Submitted change request for alert modifications.
 Created and maintained project plans.
 Participated in the verification of test alerts.
 Worked with cross-functional teams to ensure that all Command Center
Operations requirements were met prior to project turnover.
 Reported project status to Technical Project Managers.
 Worked with cross-functional teams to determine proper escalation of alerts for
project turnover.
 Engaged Enterprise Monitoring Team for monitoring expedites, difficult
monitoring solutions, and approval to implement monitoring outside of normal
lead times.
 Facilitated meetings between Command Center Operations and Technical
support teams to address post production issues.
ADDITIONAL WORK HISTORY
BANK OF AMERICA, Richmond, VA Feb 1997-Oct 2001
Officer-Support Specialist/Manager
BANK OF AMERICA, Richmond, VA Sep 1994-Feb 1997
Operator Analyst/Team Lead
BANK OF AMERICA, Richmond, VA Oct 1987-Sep 1994
Data Entry Operator/Team Lead
EDUCATION
Hampton University, Hampton, VA Sep 1985-Jun 1986
George Wythe HS, Richmond, VA Sep 1981- Jun1985
ACCOMPLISHMENTS AND AWARDS
Received end of year cash bonuses for the past 27 years. Winner of 2006 The Bank of
America Spirit Award of Excellence for Exceed/Exceed on Performance Development
Plan and accomplishments in 2005. Created Monitoring Requirements Standards
Document in 2007. Created Operational Requirements document and Core function
Check list in 2008.