1. Dion Spencer
7400 Ivory Oak Lane Lithonia GA 30058
678-849-8973
Spencer_Dion@yahoo.com
A results oriented insurance professional, experienced in property and casualty adjusting of both residential and commercial
losses; management experience with strong communication, critical thinking and investigative skills and excellent time
management.
EMPLOYMENT HISTORY
Marketing Director/Board Member:
Life Changing Realities: 2010-current
 Develops relationships with community merchants, to solicit donations for promotional giveaways for a non-profit
organization.
 Plans and implements fundraising events.
 Acts as administrator for all social media platforms including Facebook, Twitter, You Tube, Instagram, and Pinterest.
 Coordinates the development and implementation of organizational website.
 Prepares press releases for local print media.
 Functions as organizational spokesperson.
 Acts as liaison to local health care facilities to plan community health fairs.
 Organi zes community outreach programs and activities such as screenings for high blood pressure, diabetes and
women’s health issues, food and clothing drives, and children’s nutritional awareness seminars
Independent Liability Adjuster:
Crawford and Company 2014
 Investigates complex casualty claims of high dollar value.
 Reviews, evaluates and negotiates claims to a proper conclusion.
 Reviews commercial and auto liability injury claims with attorney represented files.
 Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and
extent of loss.
 Reviews and utilizes financial statements to adjust complex business interruption losses with minimal supervision.
 Engages and manages consultants as required to assist in determining facts, causation, damages and exposure;
monitors the costs to ensure they are reasonable and necessary.
 Es tablishes and maintains accurate loss cost estimates for each claim for reporting, financial records, and other
purposes.
 Ensures that insured and others are informed about the claims status with clear, timely and accurate written/oral
communications.
 Reviews communications in wri ting on moderately complex overage issues with minimal review and coaching.
 Affi rms or denies coverage of the claim based on the facts and the policy terms and conditions.
 Develops information necessary to make advance, partial and final payments when appropriate.
 Meets time requirements of the policy and fair claims handling practices.
 Negotiates settlement of claims of varying complexity with l ittle direction and more complex claims under the general
di rection of the Claims Manager or Supervising Adjuster.
 Achieves a prompt, fair and equitable settlement of a claim, where there is policy l iability.
 Provides guidance to inexperienced team members and may act as a mentor to an entry-level adjuster
Senior Property Field Adjuster
Nationwide: 2013-2014
Senior Property Field Adjuster
Travelers: 2010-2013
 Adjusted fi rst party property claims of moderate complexity as assigned.
 Completed field inspection of losses using photographs, written estimates, and/or computer assisted estimates to
determine an accurate scope of loss.
 Investigated and evaluated all relevant facts to determine coverage, damages and l iability of property damage claims.
 Acces sed and inspected all areas of a dwelling or s tructure including tight spaces such as attic, staircases, entries and
crawl spaces.

2.  Li fted, carried, unfolded and s et up ladder; cl imbed and transitioned to and from ladder to area requiring inspection;
and walked on roofs when necessary.
 Es tablished timely and accurate claim and expense reserves.
 Negotiated and conveyed claim settlements within authority l imits.
 Wrote denial letters, Reservation of Rights and other complex correspondence.
 Control led damages through proper usage of cost containment tools.
 Met al l quality s tandards and expectations per best practice guidelines.
 Maintained an effective diary system and documented claim file activities in accordance with established procedures.
 Managed file inventory to ensure timely resolution of cases.
 Handled files in compliance with s tate regulations, where applicable.
 Provided excellent customer s ervice to meet the needs of the insured, agent and all other internal and external
cus tomers. Identified and referred claims with large loss exposure to the supervisor.
 Determined when to refer claims to Special Investigations Unit and/or Subro Unit.
 Performed administrative functions such as expense accounts, time off reporting, etc. as required
 Completed occasional catastrophe duty
Assistant Claims Manager
Crawford & Company: 2008-2010
 Managed 15 fi eld adjusters located in several states throughout the Midwest, southern and east coast regions for
content, hail, property, and catastrophe claims.
 Re vi ewed field adjuster’s claims, ensuring inspections were completed correctly and in a timely manner.
 Examined and investigated all claims for potential fraud (SIU).
 Adjusted high volume commercial and residential property claims in catastrophic areas; losses as a result of
hurricane, fire, flood, tornado, wind, hail and other perils.
 Bui lt and maintained relationships with internal and external vendors to ensure quality and effective claim service to
our insureds and stakeholders.
 Prepared and evaluated computerized estimates using current market pricing while working with general contractors,
roofers, and repair technicians to establish agreed upon bids.
 Handled middle market and small business commercial, inland marine and homeowners claims; causes of loss include
fi re, water, wind, hail, and theft.
 Communicated with adjusters through XactAnalysis.
 Developed a training manual with guidelines for use of Simsol estimate writing system for field adjusters and
implemented a training program.
Access General Insurance
Material Damage Adjuster (December 2006- March 2008)
 Managed and handled theft and fire claims
 Review and complete face to face recording statements
 Gathered details to develop SIU review
 Plan, conduct and manage investigation of automobile theft and fire claims
 Obtain detailed recorded statements with proven knowledge of investigation interview process
 Prepare and provide written and oral communication concerning investigation
 Ensure compliance with all applicable state regulations
 Maintain a working relationships with SIU utilizing insurance investigative databases
USAA Insurance Company
Senior Claims Adjuster (August 2000-April 2005)
 Investigation, evaluates and equitable s ettles moderately complete to complete first and third party physical damage
 Review medical payment claims for fi rst party
 Confi rm coverage and review third party bodily injury claim
 Provided prompt and efficient claims customer s ervice to inside and outside customers
 Compl ete closing ration of one to one or greater
 Receives and records incoming loss reports, verifies policy coverage and discusses the claims process.
 Provides training, file handling and guidance, and or discusses claims process.

3.  Applies knowledge of coverage and local laws to investigate and conclude claims in accordance with
company policies and applicable state regulations/laws.
 Provided training for new employees as a mentor to new adjusters
Additional Professional Experience
Material Damage Adjuster
Access General Insurance 2006-2008
Senior Claims Adjuster
USAA 2000- 2005
EDUCATION
Strayer University – MSED Masters in Education
Strayer University – BS Business Management
DWELLING ESTIMATIMG WRITING SYSTEMS
 Simsol
 MBS
 Val e Training: Dwelling Estimating : April 2006
 Xactimate Training
LICENSING
Georgia Adjusters License, non-resident North Carolina, Mi ssissippi, Alabama Adjuster License