Increasing
IT Delivery
Capability
CAI Company Overview
3,000 Associates Worldwide

•

$370 Million in Revenue in 2012

•

34 U.S. Metropolitan Offices; 6 Ma...
Global Locations

3
Clients
MANUFACTURING

INSURANCE

TRANSPORTATION / LOGISTICS

RETAIL

SERVICES

FINANCIALS
STATE GOVERNMENT

EDUCATION
UTI...
Current OD Situation
• Significant demand for new projects, enhancements &
ongoing support
– Speed of delivery critical fo...
Improved Capability Level

CAI Management Focus
Optimization
Control

Performance Metrics
Quality Management

Workflow Man...
Increasing Delivery Capability w/ CAI
Application Support - free up employees &
SMEs for projects, while reducing support
...
Transition in < 90 Days

Detailed planning to ensure team is productive
Organized knowledge capture & transition
between...
Reduce the Support Footprint
Allocate time to priority applications
Reduce # of Incidents (disruptions)

Eliminate low val...
Service Level Based Contracts
Service Level Performance, Q4 2012

Full Visibility

10
Increasing Delivery Capability w/ CAI
Enhancement Delivery services to augment
existing support teams
– Expand current tea...
Standardized Estimating
• Based on historical actuals

SDLC
Compliance

• Applicable to the work, not
individuals

Require...
Award Winning Software
•

CAI's work for Palm Beach County's Health Beginnings project was recognized
as a 2012 Computewor...
Risk Mitigation

14
Increasing Delivery Capability
Project Management/Business Analyst
augmentation to spin up additional projects
– PM/BA tra...
CAI Competencies
Core Services

Measurable Success

• Legacy Modernization
Application Maintenance • Service Desk
• Knowle...
The CAI Customer Experience
• Commitment to performance & measurable
outcomes
• Customized delivery model
• Very strong ex...
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Introduction to CAI

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Introduction to CAI

  1. 1. Increasing IT Delivery Capability
  2. 2. CAI Company Overview 3,000 Associates Worldwide • $370 Million in Revenue in 2012 • 34 U.S. Metropolitan Offices; 6 Major Delivery Centers (US & Offshore) • Global offices : Toronto, London, Buenos Aires, Kuwait and Sydney • Off-shore facilities : Philippines, China, India, Argentina • DRIVERS 30+ Years in IT Services, Privately Held • FACTS • Process & Metrics Driven -> Consistent Delivery • Performance & Value Measures -> drive results • Experts in CMMI, ITIL, PMBOK, SAS 70, Six Sigma • Strong Customer Loyalty, Long term clients • ITMPI.org -> Contribution of industry experts • Financial Strength & Stability 2
  3. 3. Global Locations 3
  4. 4. Clients MANUFACTURING INSURANCE TRANSPORTATION / LOGISTICS RETAIL SERVICES FINANCIALS STATE GOVERNMENT EDUCATION UTILITIES 4 FEDERAL GOV’T
  5. 5. Current OD Situation • Significant demand for new projects, enhancements & ongoing support – Speed of delivery critical for business success • Legacy modernization efforts underway • Cost reduction initiatives across IT (ex. Peak usage) • Funding model provides capital $$ for new projects – Historically use staff aug for project work • Market strained for good, local resources – Longer time from posting to selection, – Staffing issues are costly • Considering alternatives for increasing delivery speed & capability 5
  6. 6. Improved Capability Level CAI Management Focus Optimization Control Performance Metrics Quality Management Workflow Management Productivity Management Process Management Visibility Customer Sat Mgmt Capture All Work Estimating Process Classify All Work Resource Planning Resource Tracking Prioritization of Work Detailed Time Reporting Issue Management 6 Cumulative Timeline Support Mitigation
  7. 7. Increasing Delivery Capability w/ CAI Application Support - free up employees & SMEs for projects, while reducing support footprint – Leverage SMEs business knowledge & relationships for efficiency on projects – Level 3 support to get developers out of support – Level 2 support to triage incident, freeing up developer support time – Reduce application support footprint & costs 7
  8. 8. Transition in < 90 Days Detailed planning to ensure team is productive Organized knowledge capture & transition between people Living documentation on systems, owned by OD – stays forever Confirm processes & baseline performance measures Implement in workflow tool to enforce time/metrics gathering & process adherence 8
  9. 9. Reduce the Support Footprint Allocate time to priority applications Reduce # of Incidents (disruptions) Eliminate low value, repetitive work 9
  10. 10. Service Level Based Contracts Service Level Performance, Q4 2012 Full Visibility 10
  11. 11. Increasing Delivery Capability w/ CAI Enhancement Delivery services to augment existing support teams – Expand current team ability to deliver business requested functionality Software Development teams to expand delivery capability – “Fixed price” approach results in speed & repeatability 11
  12. 12. Standardized Estimating • Based on historical actuals SDLC Compliance • Applicable to the work, not individuals Requirements Technology • Personal performance measures • Improve business relationships by delivering on-time, within estimate 12 Standard Estimate
  13. 13. Award Winning Software • CAI's work for Palm Beach County's Health Beginnings project was recognized as a 2012 Computeworld “Top 10 Innovators.” We received a gold medal and place in the 2012 archives of the Library of Congress. • CAI's ePermitting System for Highway Occupancy Permits for PennDOT received the Best Use of Innovation Award from the American Association of State Highway and Transportation Officials (AASHTO) 2011. • CAI’s USA FoodSafety product for the PA Dept of Agriculture received “Technology Innovation” award from NASCIO – October 2012 • CAI’s USA HERDS and LIMS received the National Agribusiness Technology Center’s “Best Available Technology” award 2009. CAI’s E-Grants system for electronic grant management won the 2009 Council of State Governments' Innovations Award • 13
  14. 14. Risk Mitigation 14
  15. 15. Increasing Delivery Capability Project Management/Business Analyst augmentation to spin up additional projects – PM/BA transition plan, using OD life cycle, reduces learning time and improves proficiency 15
  16. 16. CAI Competencies Core Services Measurable Success • Legacy Modernization Application Maintenance • Service Desk • Knowledge Management Software Development Managed Staffing & Staff Augmentation IT Consulting • Project Management • Architect, Design & Develop • Quality & Testing Practice • National & Local Recruiting • Major Vendor Network • Back Office Operations • Assessments • Install Best Practices • Governance & Visibility 16     On-time Within Budget High Quality Customer Sat Onsite, Offsite & Offshore (extending US operations at lower costs)
  17. 17. The CAI Customer Experience • Commitment to performance & measurable outcomes • Customized delivery model • Very strong execution capability – rigor & discipline in our work • Long tenured staff • Creative problem solving • Honesty & full visibility • Clear contracts – know what you are getting • Management participation & loyalty to your success 17

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