Carole Carpenter has over 30 years of experience managing large enterprise projects including establishing project management offices and implementing systems like ERP. She has worked at organizations like RAND Corporation, Countrywide Financial, and Laurel Associates managing teams, improving processes, and implementing new technologies to reduce costs. The document provides her contact information and details her extensive experience in project management, process improvement, and technical skills.

1. Carole Carpenter M.A.
4412 Canoga Avenue 310-383-9793
Woodland Hills, Ca. 91364 CaroleCarpenterMA@yahoo.com
Professional Expertise
 Proven track record managing large scale enterprise project management offices and complex core
business application projects from proof of concept to post implementation support including
business unit and application consolidations.
 Established Project Management Offices (PMO) reporting dashboard and performance metrics for
consolidated management oversight resulting in efficient and effective project investment decisions.
 Experienced with process re-engineering for performance improvement, application development
and process centralization with reduced operating costs and reduced processing times.
 Experienced in managing matrix teams across disciplines and locations including international sites.
 Six Sigma Green Belt certification.
 Security clearance.
Experience
1/2009-Current RAND Corporation – Sr. Project Manager - Information Technology
 Received 20 Certificate of Excellence and Impact Awards
 Participated in 12 continuous improvement projects resulting in an average of 8% reduction in
processing lapse time and 17% cost reduction.
 Responsible for enterprise projects across Infrastructure, Web and Application Development,
Information Security, Technology adoption, Collaboration and classified projects. Projects include
implementing new backup technology for enterprise servers and client endpoints, enhanced intranet
search, shopping cart replacement, external web expansion, WAN enhancement, Crossbeam and
Sourcefire implementation and subsequent upgrades, internet block and firewall replacement,
phishing training program, mobility management, procure to pay, enterprise office upgrades,
enterprise product selections, BCP program and data center build and relocation and IRB – human
subject protection software.
2007-1/2009 Landau Coaching Associates - Sr. Consultant – Sr. Project Manager
 Established PMO for project management of application development and process optimization
projects to manage budget/spend reporting and resource tracking for educational software
development projects from concept inception to post delivery and support.
 Developed reporting for project spend to budget and variance reporting of dollars, time allocation,
time actuals and utilization compared to capacity by project and resource.
1993-2007 Countrywide Financial Corporation (Bank of America)
2004-2007 E.V.P. - ERP Project Management and Application Development
 Managed 12 project managers managing an average of 4 concurrent projects
 Improved install base performance by 25% within 1st year post go-live
 Annual project budget of $45M with a team of 150 employees and consultants
 Consolidated three ERP’s including, general ledger, accounts payable/receivable, fixed assets,and
financial reporting.
 Implemented SOX compliance procedures
 Established centralized project oversight with standardized project methodology and reporting.
 Established helpdesk and support organization for install base.
1998–2004 S.V. P. Technology, Development and Support – MIS Finance
 Managed re-engineering project for Countrywide’s Pricing Surveillance System used for monitoring
pricing policy and pricing deviations for multiple revenue channels and products.
 Reducing run time by 40%. Application processed all pricing transactions for Retail, Wholesale,
Correspondent, Heloc and Sub-prime divisions. Managed ongoing QA of releases and upgrades.
 Managed Application support for Countrywide and subsidiary financial accounting applications.
Responsible for financial application upgrades, configuration, enhancements and integration
projects.

2. Carole Carpenter M.A.
4412 Canoga Avenue 310-383-9793
Woodland Hills, Ca. 91364 CaroleCarpenterMA@yahoo.com
1997-1998 Corporate Accounting Technology Development
 Managed application support team for financial reporting and accounting applications
 Implemented system development methodology, application standards.
1993-1997 MIS Operations & Application Development
 Managed project teams supporting four division loan applications & financials
 Implemented imaging and paperless workflow application for AP invoice routing and processing.
1988-1993 Laurel Associates – CEO and Founding Partner - Consulting
 Built Consulting practice and business
 Managed Project Engagements covering PMO, project management, business unit consolidation,
productivity management and improvement programs
 Clients included
 Home Savings and Loan – annualized savings $3 million
 California Federal Savings – annualized savings $5 million
 Great American Life Insurance
 Coca-Cola Bottling LA – annualized savings after incentives $2.5 million
 McKesson Corporation
 Gibraltar Savings
Education:
M.A. – Counseling Psychology – University of Santa Monica
B.S. – Michigan State University – Dual Major – Industrial Organizational Psychology, Business
Technical Experience:
Oracle, Unix, Client Server, C++, C#, .Net, Mid-range AS/400, PeopleSoft Financials ERPM, ERP, EPM,
CRM, HCM, Payroll, Hyperion, Business Objects, Business Intelligence, Data Marts, RPG, ArcSight,
SourceFire, SharePoint, MS Project
Associations:
Member: Project Management Institute (PMI) – Los Angeles Chapter
Board of Directors: Angel City Chorale, www.angelcitychorale.com
Merchandise Product Manager: Angel City Chorale – merchandise development, marketing and sales
through various channels – online and events.