1. JOSEPH C. ROBINSON, PMP®, CSM®
Rogers, AR 72758 josephrobinsonpmp@att.net Cell: 972.804.8055
Senior eCommerce Project Manager / Agile Coach
Strategically focused eCommerce/IT PMP with exemplary record of planning and delivering high-quality IT
systems and services aligned with long-term business objectives through the use of business process
reengineering. Thrive on challenge to create competitive advantages with bottom-line profitability by creating and
implementing innovative business solutions through combined expertise in the following areas:
Leveraging Technology Processes: Created end-user guides that lowered support calls by 75%; reduced the
learning curve time by 71% as project manager.
Team Building/Training/Coaching: Coached multiple Agile Projects resulting in 50% faster time-to-market and
higher customer satisfaction.
Process Development/Reengineering/Improvement/Metrics: Implemented an Agile process for the
Samsclub.com Production Support Team that increased productivity by 65% in four weeks.
Earned Value Management (EVM): Cut project completion time by 17% through initiation and implementation of
log tracking system as project manager.
PROFESSIONAL EXPERIENCE
Wal-Mart Stores, Inc., Bentonville, AR 2011–Present
Program Manager / Global eCommerce (GeC) SamsClub.com Product Development
Manage various eCommerce Application Development Programs.
 Enhanced Merchandising Capabilities Program
o Introduced “Shocking Values” that exceeded sales projection in the first 11 months by 199.36%
o Redesigned “Subscription” that increased Subscriptions Sales by 235% and Members by 447%
YOY
o Rolled out ATG Promotions VIP Event online that exceeded sales projections by 330%
 Supply Chain Optimization Program
o Reduced outbound transportation cost by 16% YOY
o Implemented Shipping Consolidation Logic which reduced split shipments by 12% YOY
Sr. Project Manager / Agile Coach, Global eCommerce (GeC) SamsClub.com Product Development
Manage various eCommerce Application Development Projects.
 Manage multiple diverse (ATG, EAI, OMS, IMS, BI and Custom Applications) eCommerce Agile Teams,
50 or more team members, in multiple locations to include but not limited to: Arkansas, California and
India
 Manage and direct various size (S,M,L) projects to include but not limited to: Industry Standard EDI
Implementation, DC Network Expansion, Shocking Values, Subscriptions, and ATG Promotions.
 Manage and work within a large diverse cross functional group of Vendors, TE, SME and business
analysts both on-site and off-shore (IDC) to deliver current projects utilizing AGILE Methodology: Supply
Chain Optimization, Merchandising Initiative, eDC, Click N Pull Optimization and Network Expansion (3PL
Consumables, Apparel).
AlfoTech Solutions, Inc., Ft. Worth, TX 2009-2010
Sr. Project Manager
Managed portions of the multi-billion dollar TRICARE Management Activity (TMA) multiple-award, Indefinite
Delivery / Indefinite Quantity (ID/IQ) contract called the TRICARE Evaluation, Analysis, and Management
Support (TEAMS).
 Provided project development support, decision-making, program and project management support and
administration of budgeting and financial management for a team of three project managers.

2. JOSEPH C. ROBINSON, PMP®, CSM® Page 2 of 2
 Managed the operational aspects of ongoing projects and served as project manager liaison between
project management and planning, project team, and upper management.
 Reviewed status of projects; manages schedules and prepares status reports for the CEO and
disseminated to project managers.
The Mitas Group, Inc., McKinney, TX 2005–2008
Designs and implements integrated software solutions for administration and management of single-family, multi-
family, and public housing with non-profit modules for housing and community development companies.
ERP Program/Project Manager
Managed multi-million dollar ERP Implementation project.
 Created end-user guides that reduced learning time 71% through one-on-one training process and
lowered support calls 75%.
 Developed and managed project plans, identified and managed project risks throughout the project’s life
cycle.
 Cut project completion time 17% through initiation and implementation of log tracking system.
 53% increase in operational profitability delivered by raising volume of HUD applications almost 97% and
reducing response time 51%.
 60% increase realized in completion of business processes for Michigan State Housing Development
Authority (MSHDA) by improving mapping for multiple processes.
Technical Consultant (Neo Productions, VeriFone Inc, Stonebridge Technologies Inc) 1999–2005
Offers unique combination of IT advisory, data-centric consulting, and implementation services to help clients
improve their business performance
 18% sales increase for Omnihost software generated by creating procedures for updating and managing
application.
 Improved on-time and under-budget project completions 80%, achieving up to 90% on-time, under-
budget project completions.
 Increased database productivity more than 29% by developing dynamic SQL scripts to tune databases.
 Accelerated database corrections 25% as result of creating spreadsheets to report issues.
EDUCATION / CERTIFICATIONS
MBA, MPM, DEVRY UNIVERSITY, KELLER GRADUATE SCHOOL OF MANAGEMENT
Atlanta GA; Graduated with Distinction
Bachelor of Science (Cum Laude), Computer Information Systems
DEVRY UNIVERSITY, DEVRY INSTITUTE OF TECHNOLOGY, Atlanta, GA
PMP, Project Management Professional,
PROJECT MANAGEMENT INSTITUTE, Newtown Square, PA
CSM, Certified ScrumMaster, SCRUM ALLIANCE
ITILv3, IT INFRASTRUCTURE LIBRARY FOUNDATIONS V3
Oracle8i Certified Professional DBA, ORACLE
PROFESSIONAL AFFILIATIONS
Project Management Institute Dallas Chapter, Instructor and Member
Professional Project Manager Network Group (PPMNG), Member
Career Connection Project Management Group (CCPMG), Member