Keiwana Hymel is applying for a position as a professional manager. She has 16 years of experience in healthcare and sales management. Her resume highlights accomplishments such as being a top performer, meeting quality audit compliance, and exceeding sales quotas. She is seeking a strategic leadership position where she can continue providing value through her experience, enthusiasm, and creativity.

1. KEIWANA HYMEL
4729 Duplessis Street, New Orleans, LA 70122
(504) 283-7006 or (504) 654-6836 • e-mail: knhddg@gmail.com
This letter has been written to express my interest in joining
your team of professional managers. My resume is enclosed for
your review and consideration.
Review of my credentials will indicate that I offer 16 years’
experience in both the Healthcare Industry as well as Sales
Management. I am a highly trained Healthcare Professional with
numerous accomplishments. My resume reflects the scope and
breadth of my experience - including Healthcare Financial
Services - and highlights some of my more noteworthy projects;
however, I want to "feature" my expertise:
• Proven ability to independently plan, prioritize and
manage special projects, and work efficiently under
deadlines.
• Seasoned professional with practical experience in
and solid understanding of a diverse range of business
management applications including team building.
• Demonstrated ability to select, train and retain
self-motivated, customer oriented employees.
• Skilled favorably in high caliber presentations,
negotiation and closing shells.
• Excellent communications skills demonstrated by ability
to work with individuals of diverse backgrounds.
My goal is to transition my enthusiasm, creativity and
experience into a position where I can continue to provide the
strategic/tactical leadership which is a critical aspect of my
training at BellSouth. I am certain that my contributions and
experience to your team will prove to be beneficial to your
Organization. As such, I would welcome an opportunity to
speak with you and share my ideas. Thanks in advance for your
consideration.
Sincerely,
Keiwana Hymel
Enclosure
KH

2. KEIWANA N.HYMEL
4729 Duplessis Street, New Orleans, LA 70122
(504) 283-7006 or (504) 654-6836 E-mail: knhddg@gmail.com
PROFILE
EDUCATION
EXPERIENCE
Dynamic16years in the Healthcare and Sales Industry. My career reflects
pioneering experience and record breaking performance in the Healthcare
Industry. Remains on the cutting edge, driving new business through key
accounts and establishing strategic partnerships to increase revenue.
Southern University of New Orleans
Business Administration, 1998
Ochsner Hospital Main Campus October 2013- Present
Revenue Cycle Representative III
Responsible for ensuring that all patient information, charges, billings and
Follow-ups are accurate, complete and timely. Entered and maintained
patient account information data. Properly utilized information and relevant
data to identify potential financial issues. Effectively utilize resources to deliver
service and control cost.
Key Achievements
 Top Performer Year To Date
 Highest Productivity 1st
Quarter Results
 100% Compliance Quality Audit (2014 End Of Year)
Humana Insurance December 2011– October2013
Clinical Intake Specialist
Responsibilities include telephone inquiries from physicians and
members and requesting preauthorization and predeterminations for
procedures being done in an inpatient and outpatient setting. Document
all calls and the status on each case processed.
Key Achievements
• Consistently met compliance goals and most calls handled daily.
• Employer of the month for three consecutive months.
• Consistently exceeded 100% on all call audits.
Cox Communications June 2009 -September 201 1
Solutions SalesSpecialist
Served as the primary point of contact for both new and existing
customers. Delivered outstanding customer experience with the use of
strong interpersonal skills and business expertise. Exemplified a strong
aptitude for sensing and responding to various consumer types for both
residential and business sectors. Played a pivotal role in maximizing
sales and profitability by focusing on key business initiatives, marketing
execution, and customer loss prevention.

3. Bellsouth Telecommunications
Sales Associate2005 -2009
Provided customer service to both new and existing customers, while
promoting Bellsouth's telecomm products. Ensured accuracy and
efficiency of service and maximization of sales revenue. Ensured orders
are properly negotiated, billing inquiries properly addressed and
complaints were resolved. Directs, inspired, and assisted in developing
sales and negotiating skills for team members.
KeyAchievements:
• Consistently met sales quota averaging 180% of objective.
Assisted in transforming low performers into high performers.
Pinnacle Club Winner 2006, ranking 3rd in office.
Generated high volume of new accounts, and recognized as team
leader.
Total Customer Rules Satisfaction winner 1st quarter 2008. Presented
to Sales Associates with outstanding Customer Service.
Citigroup Credit Center 2001 -2005
Account ServiceRepresentative
Responsibilities include telephone inquiries from customers and sales
associates, researching and resolving complaints to ensure customer
retention and satisfaction, process credit applications and transactions
based upon model and metrics, decides when escalated calls are
necessary, and meet/exceed monthly sales initiatives.
#1 Customer Satisfaction award winner for resolving customer
complaints.
• Generated highest volume of New Accounts Region-Wide.
TECHNICAL
SKILLS
Skilled with MAC OS, Windows NT and NT Server, MS Office
(Word, PowerPoint, Excel, and Outlook), advance internet skills.
Proficient in PowerPoint Presentations, and Excel.