1. KelvinChak
PERSONAL PARTICULARS:
Full Name: Chak Wai Man
Date of Birth: July 23, 1963 Sex: Male
Marital
Status: Married
Mobile: 9482-8625 E-mail: chakwm@Yahoo.com.hk
Address:
Flat G, 8/F., Tai Woo Mansion, Tai Koo Shing, No 2, TaiKoo
Shing Road, Quarry Bay, Hong Kong.
OBJECTIVE:
 Apply position of “IT Manager”
WORKING EXPERIENCE SUMMARIES:
Position --: IT Manager
Year 2015 (Nov) – Present Company: Delight Link Enterprise Limited
(Greater China Financial Holding Ltd, Stock code:
431)
Responsibility  User requirements gathering and analysis, feasibility study
 Proposing business solutions on business requirements with appropriate technologies
 Communicating and coordinating between business users and development teams
 Producing functional and technical specifications
 Analyzing requirement from compliance institutions or users on risk management and
operation workflow
 Coordinating User Acceptance Test
 Providing assistance and support in daily operation
Position --: Solutions Consultant
Year 2013 (July) – 2015 (April) Company: PCCW – HKT
Responsibility  Provide IT solutions to insurance companies, Bank and securities brokers
 Recommend solution on HKT Broadband, Private Data Network (L3 /L2 IPVPN,
Cross-Border IPLC,IEPL), UC Solution (Cisco, Avaya) and Cloud Solution.
 Assist Sales / Account Manager to bid tender and prepare customized solution
Project
Management
Experience
 Manulife - Global IP Change for Avaya Voice System in HK office and Voice
Recording Logger Upgrade in CSC data Centre (Verint Server and Avaya AES)
 Manulife - New Business Centre in TST – Cabling, WiFi and Network Design
 AIA – PABX expansion in AIA FC and AIA HK Tower
 AXA – WiFi project in different branch offices
 CTI Capital Management – New office setup with HKT Solutions.
 Work as Project manager to provide project plan and schedule to client and arrange
contractors for equipment delivery and installation. Moreover, arrange the UAT and
obtain the project acceptance from customers. (e.g. Office Relocation, Office setup)
 Follow up technical trouble-shooting issue, within 3 months after project close.
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2. Position --: Senior IT Consultant
Year 2012 (Dec) – 2013 (July) Company: Space Interior Solution Limited
Responsibility  Design and Manage Network Infrastructure in Hong Kong and China offices.
 Supervise the system engineer on system design and help desk services.
 Manage Suppliers on all system projects and hardware maintenance issues.
 Manage the Windows Server 2008 R2, Exchange Server 2010, SharePoint Server 2010
and SQL 2008 Server for daily operation.
Project
Management
Experience
 Work as IT Project Manager, if the customers need IT consultancy and proposals to
setup new Server Room facilities or Perform system migration during office renovation
period. (e.g. MinSeng Bank, China MinMentals HK (Holdings) Ltd and CECEP Costin
New Materials Group)
Position --: Senior IT Manager
Year 2004 (Jun) – 2012 (Sep) Company: Convoy Financial Services Limited
Project
Management
Experience
 Project Management Experience (2008-2012)
 Ensure the delivery of project and track the project financials based on project plan.
 Audit the project processes and identify the improvement
 Ensure the project practice meet compliance requirements
 Manage Contractor performance and ensure the utilization of Resource and the skill set
of the contractor.
 Arrange the skill set transfer to internal staff during and after project.
 Major Project highlights
 Setup Remote Offices in Hong Kong, Nanjing, Shenzhen, GuangZhou and Macau.
 Manage offices relocation projects in Admiralty, Lee Garden, Li Po Chun, One
Island East, and CityPlaza3, Shenzhen and Macau.
 Setup Aruba Wireless LAN, ActiverDirectory 2008, Exchange2010, Symantec EV8
and backupexec2010, Citrix - XenApp, Trendmicro Antivirus, HP SAN
EVA4000/4400, NetApp NAS2020, Fortigate, fortiweb, FortiAnalyser and Disaster
Recovery solution in Convoy HQ and DR site.
 Work with Software development team to setup Company portal, DMS, SAP and
HR system (2004 -2007)
 Upgrade Trendmicro Officescan to version 10.6, which provide VDI security and
Mobile phone security to Android and IOS users.
 Setup Microsoft System configuration Management server 2007 to provide Remote
desktop troubleshooting, patches delivery/update and inventory management
 Upgrade Exchange server to version 2010 to provide new OWA services and
enhance mobile phone synchronization support
 Upgrade Microsoft Office from 2003, 2007 to version 2010 for staff and consultants
 Implement Citrix–Golden Image solution to more than 62 public PCs for consultants
to prevent data leakage and provide latest illustration software version
Operation
Management
 Data Centre Management –
 Manage incident / Problem logging and investigation. Report the impact of incident /
problem to senior management.
 Manage change request from project team / software team. Issue change tickets and
monitor the process before and after system change. Report exception case to senior
management if rollback was needed.
 Implement the Physical access security policy of Data Centre and review the access
log regularly for audit, compliance and monitoring purpose.
 Manage the Space, Rack, Power facilities, and UPS system in Data Centre
 Manage and monitor the service availability of Servers system and Network facilities
in Data Centre, e.g. SAN, NAS, Router, Switch, storage and Firewall
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3.  Manage Data Centre inventories with related vendors / supplier and follow up all
inventories maintenance based on the contract.
 Security Management – Follow Group IT Policy to review and formulate Firewall and
Web servers Security policy in HQ and Remote office.
 Solution Recommendation - Review existing infrastructure and system weakness and
provide appropriate solutions to senior management for decision
 HelpDesk Management - Supervise 7 engineers for in-house Help Desk services
 Infrastructure Changes – Plan and follow up the implementation of any Infrastructure
change projects in HK, Guangzhou, Shenzhen and Macau offices
 Office Relocation – Plan and follow up office setup projects and relocation projects in
HK, Guangzhou, Shenzhen and Macau offices.
 PABX System management – Plan and follow up all PABX, Digital Phone and IP
Phone changes, Hardware and Software upgrade, and maintenance projects.
 Voice Recorder management – Manage the daily operation of Voice logger, including
hardware and software upgrade, maintenance and perform backup of all voice logs for
legal and compliance requirements from SFC and regulatory institutions in HK.
 IT budget management – Monitor and control the IT expense within the budget.
 Generate Management Reports - Prepare event and incident report and System Review
report to management regularly.
 IT inventories management – Keep and update the complete hardware and software
product inventories for audit, maintenance and accounting purpose.
 IT Audit management – Assist internal and external auditor to carry out IT audit
annually.
 Suppliers / Vendor management – Negotiate SLA and project scopes with Vendors for
product procurement, system upgrade or hardware/ software maintenance.
 System Monitor and Troubleshooting – Work closely with Vendors and Engineers to
troubleshoot critical IT events and problems. Manage System changes and incident
with related SOP. Assess and Prioritize the Risk level of IT events.
 Project Management – Provide IT Resources to Software team to develop in-house
developed system and Implement infrastructure project to meet business requirement.
Position --: Network and System Administrator
Year 2001 (Sep) – 2004 (May) Company: Blue Cross (Asia-Pacific) Insurance Ltd.
Responsibility  Report to IT Manager and supervise a team of 3 persons to maintain Windows NT4,
Windows 2000 cluster, SQL2000, Exchange 5.5, and IIS 5.0 servers.
 Perform network administration, Infrastructure changes and trouble-shooting, including
Switches, Firewall, Routers, EMC Storage, Intrusion and detection devices and VPN.
 Manage backup software and devices, e.g. Arcsrve, Veritas, IBM LTO Tape Library.
 Manage Trendmicro products, e.g. ServerProtect, Officescan and IMSS.
 Manage small Scale system projects and prepare project documentation.
 Manage Vendors for new system setup and system maintenance.
 Provide daily “Help Desk” services to End Users within the office
Position --: System Engineer
Year 2000 (Sep) – 2001 (May) Company: China Life Insurance Co Ltd.
Responsibility  Manage WAN/LAN Infrastructure, Firewall, Router and Switches system
 Manage the MS IIS4.0, Proxy 2.0, SQL7.0 and Exchange 5.5 Server in datacentre
 Perform system upgrade and infrastructure changes
 Manage Windows Server and HP Unix system and implement Security Policy.
 Provide technical Support to End-Users and Internal Staff
 Prepare and update SOP document and System materials.
 Manage backup job for NT4 and HP UNIX system.
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4. Position --: Technical Analyst
Year 1999 (Feb) –2000 (Feb) Company: Orient Overseas Container Line Ltd.
Responsibility  Provide hotline services and technical supports to local and overseas offices.
 Evaluate Desktop Software based on End Users request and produce assessment reports
to management for decision making.
 Deploy desktop software, such as RightFax 6.0 client, Outlook Web Access Service,
Office 97 and Norton Antivirus 5.0 to local and overseas offices.
 Manage vendors for desktop hardware and software maintenance.
Position --: Technical Training Manager
Year 1997 (Apr) – 1998 (Nov) Company: Fujitsu HK Limited.
Responsibility  Teach MCSE training course for Corporate Clients.
 Write Tailor-Make training manuals for Clients.
 Monitor daily operation of Authorised Technical Education Centre (ATEC).
Position --: Training Supervisor
Year 1995 (May) – 1997 (Mar) Company: Kenfil Distribution FE Ltd
Responsibility  Provide General Application Training to Corporate and Government Clients
 Manage and maintain the computer system in training centre.
 Design tailor-made training courses and materials for corporate clients.
Position --: Training Officer
Year 1993 (Nov) – 1995 (May) Company: ICL Hong Kong Ltd
Responsibility  Provide general application training to corporate clients.
 Prepare and Write training manuals and courseware for different general applications.
Position --: Service Engineer
Year 1993 (Jun – Nov) Company: NEC Hong Kong Ltd
Responsibility  Provide on-site hardware and software service to clients.
Position --: Secondary School Teacher
Year 1989 (Sep) – 1991 (Aug) Company: New Method College
Responsibility  Teach F1 - F3 Classes in secondary school.
Position --: Secondary School Teacher
Year 1988 (Sep) – 1989 (Aug) Company: Hong Kong Christian College
Responsibility  Teach F1 - F3 Classes in secondary school.
PROFESSIONAL QUALIFICATIONS:
2014 (Feb) Pass in Prince2 – Practitioner, APMG
2013 (July) Pass in ITIL – Foundation, APMG
2013 (May) Pass in PMP, Project Management Institute (Valid till 2019)
2013 (Apr) Pass in Prince2 – foundation, APMG
2007 (Nov) Chartered Wealth Manager, IAFM
2007 (Mar) Member of the Chartered Insurance Institute (CII)
2007 (Jan) Associate Member of IFPHK
PAGE 4 OF 5

5. 2006 (Dec) Financial Advisers’ International Qualification (FAIQ CII)
1997 MCSE and MCT --- Microsoft
ACADEMIC QUALIFICATION:
2000 (Sep) Master of Business Administration (MBA) (08/1998 - 09/2000)
University of Surrey, United Kingdom
1992 (Dec) Master of Information Technology (MA) (09/1991 – 12/1992)
University of Nottingham, United Kingdom
1991 (Aug) B.A., Degree Conversion Course in Chinese Language (09/1990 - 08/1991)
Hong Kong Baptist University.
1990 (Jul) Training for Teachers of Secondary School (09/1988 – 07/1990)
Northcote College of Education.
1988 (Aug) Honours Diploma, Study in Chinese Language (09/1985 – 08/1988)
Hong Kong Baptist University.
REFEREE:
Name: Mr. William Kwok Name: Miss Shirley, Chu Suk Yee
Position: Solutions Manager Position: Business Development Director
Company HKT Services Limited Company ManuLife (International) Ltd
Relation Manger of Previous Company Relation Ex-Colleague
Mobile: 9254 8770 Mobile: 9646 6358
Email: William.LW.kwok@pccw.com Email: Shirley_SY_Chu@ManuLife.com
LANGUAGE:
Fluent in Cantonese and English, Fair in Putonghua
AVAILABILITY:
One month Notice
CURRENT SALARY:
Monthly Salary HK$ 35,000
EXPECTED SALARY:
HK$ 38,000 or negotiable
PAGE 5 OF 5

6. 2006 (Dec) Financial Advisers’ International Qualification (FAIQ CII)
1997 MCSE and MCT --- Microsoft
ACADEMIC QUALIFICATION:
2000 (Sep) Master of Business Administration (MBA) (08/1998 - 09/2000)
University of Surrey, United Kingdom
1992 (Dec) Master of Information Technology (MA) (09/1991 – 12/1992)
University of Nottingham, United Kingdom
1991 (Aug) B.A., Degree Conversion Course in Chinese Language (09/1990 - 08/1991)
Hong Kong Baptist University.
1990 (Jul) Training for Teachers of Secondary School (09/1988 – 07/1990)
Northcote College of Education.
1988 (Aug) Honours Diploma, Study in Chinese Language (09/1985 – 08/1988)
Hong Kong Baptist University.
REFEREE:
Name: Mr. William Kwok Name: Miss Shirley, Chu Suk Yee
Position: Solutions Manager Position: Business Development Director
Company HKT Services Limited Company ManuLife (International) Ltd
Relation Manger of Previous Company Relation Ex-Colleague
Mobile: 9254 8770 Mobile: 9646 6358
Email: William.LW.kwok@pccw.com Email: Shirley_SY_Chu@ManuLife.com
LANGUAGE:
Fluent in Cantonese and English, Fair in Putonghua
AVAILABILITY:
One month Notice
CURRENT SALARY:
Monthly Salary HK$ 35,000
EXPECTED SALARY:
HK$ 38,000 or negotiable
PAGE 5 OF 5