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Howard Holben
134 River Road • New Milford, NJ 07646 • 201-788-0605 • howard@hholben.com
http://www.hholben.com
PROFILE
A decidedly accomplished Information Technology management and technical professional offering a wonderfully
diverse and distinctive background. Has a demonstrated gift to deliver valuable global operations, processes and
programs. Unusual talent to build strong relationships with people from all levels within an organization to uncover
the true needs of the business. Enhances opportunities for the success of solutions fulfilling these needs by
building, leading and enabling global teams. Respected as a solid leader that remains open to the ideas of others
and as a technologist that can “think outside of the box”. Valued for being truly supportive of the business ideals and
goals, maintaining the overall success of the business, and its people, as the primary objective. Holds multiple
certifications, including: PMP, CISSP, MCSE, CCNA, ECNE and, interestingly, Professional Life Coach. Presents a
distinctive blend of technical and interpersonal skills as well as a proficiency at negotiating and building consensus.
CORE COMPETENCIES
Global IT Operations • Project & Program Management • IT Strategic Planning • Restructuring
Emotional Intelligence • Vendor Relations • Client Relations • Problem & Change Management
Outsourcing • Process Improvement • Security • Network Management
Team Leadership, Mentorship and Management • Interpersonal Relationship and Consensus Building
PROFESSIONAL HIGHLIGHTS
North America Director of Service Delivery, Wolters Kluwer (2014 to present)
Lead overall Service Delivery for Infrastructure and End User Computing Services for Wolters Kluwer’s Global
Shared Services. Responsible for vendor management (primarily Dell and IBM) ensuring quality execution and
delivery of services supporting over 9,000 users in numerous North American facilities. Manage Steady State
Support, Vendor Help Desk and Desk Side Support, Problem and Change Management, Service Improvement
Projects, Mobile Devices, Vendor SLA’s and KPI’s.
• Support of 5 distinct business with several hundred applications, each business presenting its own unique set of
priorities, demands and challenges.
• 2,000+ servers utilizing multiple technologies (VM, NAS, SAN, Wintel, UNIX) across multiple data centers.
• Manage relationships with vendors and shared IT Support services.
• Supervise 5 direct reports: Leading, mentoring, cross-team collaboration, fostering individual & team growth.
Manager/Director, Infrastructure, Server & End User Support Services, IBM Treasury Division,
IBM Headquarters (2002 to 2014 in this role, overall was with IBM from 1995 to 2014)
Lead Infrastructure, Server and End User Support Services for IBM's Treasury Operations, a Global Vital Business
Process that manages worldwide movement of over $3T in funds per year. Manage Trading Floor Support, Steady
State Support, Problem and Change Management, Service Improvement Projects, Merger and Acquisition Projects
and subsequent Transition Support involving desktops/laptops, applications, data centers, networking & servers.
• Hands on support of servers in six data centers (3 production, 3 disaster recovery).
• Manage design and deployment of new applications and technologies.
• Manage relationships with vendors and shared IT Support services.
• Work closely with Risk Management to ensure compliance with SOX and other audit standards.
• Support trading floors in multiple international locations.
• Supervise 14 direct reports.
• Direct multiple global teams across diverse cultures for projects and end user support.
• Designed & led $1M Disaster Recovery/Business Continuity project that reduced downtime by 98%.
• Led $10M project hardening IBM Headquarters Data Center.
• Led $2M project implementing new server hardware, OS, Citrix and SAN solution.
• Led $1.2M server virtualization project that substantially decreased both processing times and costs.
Respected by management and end-users for dedication to, and responsibility for,
the success of Treasury IT Operations.
Active Directory Project Lead / Design Architect, IBM & Astra Zeneca (2001-2002)
Architected a new Active Directory solution for IBM’s customer, Astra Zeneca. Headed a team of 4 engineers
delivering a replacement Windows Active Directory design to be deployed across 450 servers in multiple data
centers throughout North America.
Howard Holben • Page 2
North American Engagement and Transformation Manager, IBM & Imperial Chemical (1998-2001)
Directed North American Global Standardization Initiative for IBM UK customer Imperial Chemical Industries.
Planned and coordinated all phases of hardware, software and operating system (desktop and server)
standardization in USA, Canada, Mexico, and Puerto Rico.
• Supervised 54 direct report implementation engineers across eight teams.
• Resolved technical and political issues standardizing five distinct corporate IT infrastructures at 38 sites.
• Managed migration and consolidation of nine Data Centers into five Data Centers.
• Transformed 47 servers, 4000+ desktops and 2000+ laptops.
Acknowledged and credited with having a significant positive impact
on the success of this $70 million initiative.
Year 2000 Project Manager, IBM & Lucent Technologies (1998)
Mediated and resolved Y2K conversion and contractual issues between Lucent Technologies and IBM due to
souring of outsourcing relationship.
• Developed a unified focus and served as mediator, liaison and advisor.
• Conducted due diligence on over 6500 servers worldwide.
Recognized by senior management for remaining “calm under fire”
and negotiating mutually beneficial compromised solutions.
Director of IT Support Migration, Rhone-Poulenc North America & IBM (1997-1998)
Requested by Rhone-Poulenc’s CIO and IBM management to manage transition as Rhone-Poulenc terminated their
technical support contract with IBM and brought entire IT Support Operation back in-house. Through mutual
agreement between Rhone-Poulenc, IBM and myself, I temporarily left IBM and contracted directly to Rhone-
Poulenc to manage this transition. This transition was made even more complicated due to an already in process
project of a major hardware, software and desktop operating system standardization project.
• Selected and trained new 27 person Desktop Support and Help Desk Teams.
• Supported 3000+ users across 47 sites nationwide.
Accredited with maintaining high levels of system availability and superior
end user support in the midst of tremendous change.
Transition Manager and Senior Network Systems Engineer, IBM & Rhone-Poulenc NA (1995-1997)
Led transition of Rhone-Poulenc’s in-house support to outsourced IBM Support model.
• Served as Data Center Manager for $13M customer support center.
• Planned and led application and hardware upgrades at multiple locations.
• Supervised team of 23 direct reports.
Earned recognition from Rhone-Poulenc CIO for resolving complex
technical problems and for outstanding customer service.
Special Projects Engineer, Schering-Plough (1994-1995)
Oversaw server operations and special project management efforts at $2.5B pharmaceutical company.
• Designed Disaster Recovery and Business Continuity Plans.
• Supervised four project teams.
Acknowledged for development of creative solutions to problems and for
continuously going “beyond the call of duty” in customer service.
EDUCATION, CERTIFICATIONS & TRAINING
BA, Psychology, California State University, Northridge • Project Management Professional (PMP)
Microsoft Certifications: MCP, MCSE & MCDBA • Novell Certifications: CNE, MCNE & ECNE
ISC
2
Certified Information Security Systems Professional (CISSP) • Cisco Certified Network Associate (CCNA)
Professional Life Coach • Certified Breath Worker • Reiki & Karuna Ki Master • Quantum Touch Master
TECHNICAL SKILLS
Windows • Security Auditing/Planning/Testing • Virtualization • Disaster Recovery/Business Continuity
Planning/Testing• System Design/Integration • Client Server Platforms
Desktop & Server Conversions/Migrations/Transformations • Data Center Consolidations/Relocations/Management
INTERESTS
Designing & Building Custom Furniture and Cabinetry • Automobile Restoration • Silversmith
International Travel • Photography
Volunteer Social Work • Leading & Facilitating Personal Growth Workshops & Retreats

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Howard Holben - Resume

  • 1. Howard Holben 134 River Road • New Milford, NJ 07646 • 201-788-0605 • howard@hholben.com http://www.hholben.com PROFILE A decidedly accomplished Information Technology management and technical professional offering a wonderfully diverse and distinctive background. Has a demonstrated gift to deliver valuable global operations, processes and programs. Unusual talent to build strong relationships with people from all levels within an organization to uncover the true needs of the business. Enhances opportunities for the success of solutions fulfilling these needs by building, leading and enabling global teams. Respected as a solid leader that remains open to the ideas of others and as a technologist that can “think outside of the box”. Valued for being truly supportive of the business ideals and goals, maintaining the overall success of the business, and its people, as the primary objective. Holds multiple certifications, including: PMP, CISSP, MCSE, CCNA, ECNE and, interestingly, Professional Life Coach. Presents a distinctive blend of technical and interpersonal skills as well as a proficiency at negotiating and building consensus. CORE COMPETENCIES Global IT Operations • Project & Program Management • IT Strategic Planning • Restructuring Emotional Intelligence • Vendor Relations • Client Relations • Problem & Change Management Outsourcing • Process Improvement • Security • Network Management Team Leadership, Mentorship and Management • Interpersonal Relationship and Consensus Building PROFESSIONAL HIGHLIGHTS North America Director of Service Delivery, Wolters Kluwer (2014 to present) Lead overall Service Delivery for Infrastructure and End User Computing Services for Wolters Kluwer’s Global Shared Services. Responsible for vendor management (primarily Dell and IBM) ensuring quality execution and delivery of services supporting over 9,000 users in numerous North American facilities. Manage Steady State Support, Vendor Help Desk and Desk Side Support, Problem and Change Management, Service Improvement Projects, Mobile Devices, Vendor SLA’s and KPI’s. • Support of 5 distinct business with several hundred applications, each business presenting its own unique set of priorities, demands and challenges. • 2,000+ servers utilizing multiple technologies (VM, NAS, SAN, Wintel, UNIX) across multiple data centers. • Manage relationships with vendors and shared IT Support services. • Supervise 5 direct reports: Leading, mentoring, cross-team collaboration, fostering individual & team growth. Manager/Director, Infrastructure, Server & End User Support Services, IBM Treasury Division, IBM Headquarters (2002 to 2014 in this role, overall was with IBM from 1995 to 2014) Lead Infrastructure, Server and End User Support Services for IBM's Treasury Operations, a Global Vital Business Process that manages worldwide movement of over $3T in funds per year. Manage Trading Floor Support, Steady State Support, Problem and Change Management, Service Improvement Projects, Merger and Acquisition Projects and subsequent Transition Support involving desktops/laptops, applications, data centers, networking & servers. • Hands on support of servers in six data centers (3 production, 3 disaster recovery).
  • 2. • Manage design and deployment of new applications and technologies. • Manage relationships with vendors and shared IT Support services. • Work closely with Risk Management to ensure compliance with SOX and other audit standards. • Support trading floors in multiple international locations. • Supervise 14 direct reports. • Direct multiple global teams across diverse cultures for projects and end user support. • Designed & led $1M Disaster Recovery/Business Continuity project that reduced downtime by 98%. • Led $10M project hardening IBM Headquarters Data Center. • Led $2M project implementing new server hardware, OS, Citrix and SAN solution. • Led $1.2M server virtualization project that substantially decreased both processing times and costs. Respected by management and end-users for dedication to, and responsibility for, the success of Treasury IT Operations. Active Directory Project Lead / Design Architect, IBM & Astra Zeneca (2001-2002) Architected a new Active Directory solution for IBM’s customer, Astra Zeneca. Headed a team of 4 engineers delivering a replacement Windows Active Directory design to be deployed across 450 servers in multiple data centers throughout North America. Howard Holben • Page 2 North American Engagement and Transformation Manager, IBM & Imperial Chemical (1998-2001) Directed North American Global Standardization Initiative for IBM UK customer Imperial Chemical Industries. Planned and coordinated all phases of hardware, software and operating system (desktop and server) standardization in USA, Canada, Mexico, and Puerto Rico. • Supervised 54 direct report implementation engineers across eight teams. • Resolved technical and political issues standardizing five distinct corporate IT infrastructures at 38 sites. • Managed migration and consolidation of nine Data Centers into five Data Centers. • Transformed 47 servers, 4000+ desktops and 2000+ laptops. Acknowledged and credited with having a significant positive impact on the success of this $70 million initiative. Year 2000 Project Manager, IBM & Lucent Technologies (1998) Mediated and resolved Y2K conversion and contractual issues between Lucent Technologies and IBM due to souring of outsourcing relationship. • Developed a unified focus and served as mediator, liaison and advisor. • Conducted due diligence on over 6500 servers worldwide. Recognized by senior management for remaining “calm under fire” and negotiating mutually beneficial compromised solutions. Director of IT Support Migration, Rhone-Poulenc North America & IBM (1997-1998) Requested by Rhone-Poulenc’s CIO and IBM management to manage transition as Rhone-Poulenc terminated their technical support contract with IBM and brought entire IT Support Operation back in-house. Through mutual
  • 3. agreement between Rhone-Poulenc, IBM and myself, I temporarily left IBM and contracted directly to Rhone- Poulenc to manage this transition. This transition was made even more complicated due to an already in process project of a major hardware, software and desktop operating system standardization project. • Selected and trained new 27 person Desktop Support and Help Desk Teams. • Supported 3000+ users across 47 sites nationwide. Accredited with maintaining high levels of system availability and superior end user support in the midst of tremendous change. Transition Manager and Senior Network Systems Engineer, IBM & Rhone-Poulenc NA (1995-1997) Led transition of Rhone-Poulenc’s in-house support to outsourced IBM Support model. • Served as Data Center Manager for $13M customer support center. • Planned and led application and hardware upgrades at multiple locations. • Supervised team of 23 direct reports. Earned recognition from Rhone-Poulenc CIO for resolving complex technical problems and for outstanding customer service. Special Projects Engineer, Schering-Plough (1994-1995) Oversaw server operations and special project management efforts at $2.5B pharmaceutical company. • Designed Disaster Recovery and Business Continuity Plans. • Supervised four project teams. Acknowledged for development of creative solutions to problems and for continuously going “beyond the call of duty” in customer service. EDUCATION, CERTIFICATIONS & TRAINING BA, Psychology, California State University, Northridge • Project Management Professional (PMP) Microsoft Certifications: MCP, MCSE & MCDBA • Novell Certifications: CNE, MCNE & ECNE ISC 2 Certified Information Security Systems Professional (CISSP) • Cisco Certified Network Associate (CCNA) Professional Life Coach • Certified Breath Worker • Reiki & Karuna Ki Master • Quantum Touch Master TECHNICAL SKILLS Windows • Security Auditing/Planning/Testing • Virtualization • Disaster Recovery/Business Continuity Planning/Testing• System Design/Integration • Client Server Platforms Desktop & Server Conversions/Migrations/Transformations • Data Center Consolidations/Relocations/Management INTERESTS Designing & Building Custom Furniture and Cabinetry • Automobile Restoration • Silversmith International Travel • Photography Volunteer Social Work • Leading & Facilitating Personal Growth Workshops & Retreats