This document is a resume for Hashim Abdul Rehman Shaikh. It summarizes his work experience as a technical customer relationship manager and IT manager, providing support for hardware, software, and networks for over 10 years. It highlights his skills in administration, information technology, servers, MS Office, customer service, and client servicing. The resume also lists his educational qualifications and personal details.
I was employed for CubedRoot1 contracted for Redefine Properties as a Service desk technician, my responsibilities remain the same, such as setting up laptops and desktops for users and providing service desk support. The only difference is that I conduct more active directory work, be creating users, adding permissions to security groups and creating email accounts in exchange. As well as checking quarantine mails and releasing them if safe to do so using Fortimail. Entire CubeRoot1 contract to Redefine ends on the 31st of August 2016 all of us were Retrenched. Currently looking for new employment.
I was employed for CubedRoot1 contracted for Redefine Properties as a Service desk technician, my responsibilities remain the same, such as setting up laptops and desktops for users and providing service desk support. The only difference is that I conduct more active directory work, be creating users, adding permissions to security groups and creating email accounts in exchange. As well as checking quarantine mails and releasing them if safe to do so using Fortimail. Entire CubeRoot1 contract to Redefine ends on the 31st of August 2016 all of us were Retrenched. Currently looking for new employment.
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A professional with 7+ years of experience in System administration, Networking & Technical Support as DELL &Hp represented engineer.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
To be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network.Comprehensive knowledge of installing DELL, HP Proliant Server Hardware, Microsoft, HP products.
IT Support with 7+ years of Information Technology experience.
Skilled in Data Migration support and deployment of Windows 7.
Specialized in Implementing of ESET and McAfee Antivirus solutions.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Delivered extensive equipment support experience with all Microsoft desktop operating systems products.
Delivered customer satisfaction through timely and friendly customer service.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Adept in analysing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Comprehensive understanding of networking concepts pertaining to LAN and WAN, IT communication and maintenance in multi-platform environments.
A highly motivated and professional System support. Experience appears to be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network. I have 7 and half years of work experience. Capable of delivering at the highest level, I have first-rate organizational skills and the ability to produce a consistently high standard of work. With excellent Interpersonal skills, I’m an effective team player and am capable of engaging and liaising with a broad range of individuals from a variety of backgrounds. My professional experience to date has provided a wealth of Specialist skills and expertise and I’m committed to facing fresh challenges and to pursuing my future career Goals.
1. ABOUT ME
As an ambitious and hard-
working individual with
Strong leadership
qualities.
often recognized for my
commitment . learn and
comprehend new systems
or methods quickly and
help customers in a
professional and
concerned manner .
Can balance the need of
the staff with the priorities
of the institution. handle
multiple tasks on a daily
basis competently .
Search On Google Name As
“ hashimaaz “
Total Computers Nov 2011- Till date
Customer B R Incharge/ I.T Manager
Projects :-
1. Construma Consultancy Private Limited. Khar (West) Mumbai.
FMS(Facility Management Service)for hardware, software network as
System Administrator of Server 2008 Thin PC Manage Risk of Data security
policies and rights set on server of each user,emails creation on server and
configure laptop desktop cell phone a nd ipad for exchange and POP user
dailydata backups on storage device HDDandonNASH. Support Accounting Software Saral
TDs Online IT Returns and Tally. (Nov 2011 till June 2012).
2. Apocalypso Film Ala International Pvt. Ltd. Khar (West) Mumbai.
Support of Hardware Software Laptops and Network Troubleshooting
Firewall, Router, Access Point ,Server 2008 Thin PC, Manage Risk of Data
Security, Policy and Rites Set on Server for Each User ,Emails Create on Email
Server and Configure Exchange and POP User on Laptops/Desktop & Cell
Phones device.DailyData Backups onUSBStoragedevice. Support AccountingSoftware Tally
&Online IT Returns. (Nov 2011- June 2012).
3. Works Pvt Ltd. Khar (West) Mumbai.
Support of Hardware /Software, Laptops andnetwork troubleshooting firewall, router, access
point, server 2008 ThinPC, manage risk of data security, policy and right set on server for
each user, emails create on email server and configure exchange and POP user on
laptops/desktop& cell phones device. Dailydata backups on USB storage device. Support
Accounting Software Tally & Online IT Returns. (February 2012 till June 2012).
4. Arbab Travel &Services .
5. Lasons India Private Limited
6. Fairmont Constructions Pvt Ltd
Experience
I am a Self-Motivated Individualwith a strong record of contributions in
streamlining Administration,Analysis,Co-ordination,heighteningproductivity
and Improving systems and procedures
Hashim Abdul Rehman Shaikh
Technical Customer Relationship Incarge/ IT Manager
RESUME – Page 1
2. Hashim Abdul Rehman Shaikh
Technical Customer Relationship Incarge/ IT Manager
RESUME – Page 2
Mobile : 91- 9867843739
Email : hashim.totalcomputer@gmail.com
Web : https://hashamaaz.wordpress.com/
EDUCATION
Secondary School
Certificate (SSC)
from Habib High
School in March
2004
Higher Secondary
School from Habib
College,howpatty
in the year Oct
2007
Graduation in
Commerce
(B.COM) from
Habib Collegein
the year March
2010
6. Exceed Entertainment
7. B. Vijaykumar& Co.
8. GumproChemKalolPvt. Ltd
9. Alkhalid tours and Travel ( Clare Road )
10. Flamboyante Restaurant and Bar ( Cuff Parade )
11. nicomet industries ltd ( Narimanpoint )
12. G.Gheewala Human Resources Consultant
FMS (Facility Management Service) Support for Hardware Software Network Work As
System Administrator of Server 2008 Manage Riskof Data Security. Policy and Rites Set on
Server of Each User,EmailsCreate on Server and Configure Laptop DesktopCell phone a nd I
pad for POPUser DailyData Backups onStorage Device HDD and On NASH. Support Hire
Craft Online Software and Tally gold edition on Server and multimedia .
Prime Info Software Ltd. Mumbai
Customer Support Engineer Mar 2004 – Oct 2011
1. Department of Atomic Energy. (Mankurd BARC & Gate way of India)Mumbai
Work as Technician for Hardware and Network Support (April 2005 -September2005)
2. Nuclear Power Corporation of India. (Mankurd BARC& WorldTrade Centre Mumbai)
Working as Technician for Hardware andNull Network Support (Oct 2005 – Dec 2007 )
3. BEST Bus Service (BackbeyDepoCulaba)
Work as Technician for Hardware and Network Support (Jan 2007 till Feb2008)
4. Bhandari Co-operative Bank
Support for 5 Branch DesktopTrouble shooting, Network andLAN b. Printer andPassbook
Printer Service (2007 March till February2008)
5. National co-operative Bank
Support for 2 Branch Desktop Trouble shooting, Network andLAN Printer andPassbook
Printer Service (2008 March till August 2008 )
6. NKGSB Co-operative Bank
Support for Headoffice Branch DesktopTrouble shooting, Network andLAN and bankDos
Software Printer installationLAN Printer andPassbook Printer Service (2008 September till
November 2008)
3. Personal Dossier
Religion – Muslim
Languages Known-
English
Hindi,
Marathi
Marital Status –
Married
Hobbies – Reading &
Searchknowledgeable
articles on web.
Address : 38/40, Haji
Devji Trust Building,
Room no.7, Ground
Floor,Jial RoadSouth,
Mumbai -400009
7. JanakalyanSahakari Bank
Support for MultiplesBranchDesktop Trouble shooting, Network AndLAN and BankDos
Software Printer installationandService Like LAN Printer andPassbookPrinter &Dots Matric
(December 2008 till February2009 )
8. RITES Central Warehouse Corporation Western Railway (Church Gate Mumbai) .
Work as Technician for Server 2003 Hardware and Network and Antivirus Support. (February
2009 to May2009)
9. Empire Industries State Limited (Lower Parel)Mumbai
Support for or Server 2003 Email Server and Microsoft Outlook 2003 withHardware, Network
and Antivirus Support May2009 to October 2009)
10. BassienCatholic Bank (Vasai)
Support for Multiples BranchServers Desktops Trouble shooting, Network AndLAN and BankDos
Software Printer installationandService Like LAN Printer andPassbookPrinter & Dots Matric
(November 2009 till February2010)
11. Cardinal Hospital (Vasai)
Work as Technicianfor Hardware andNetwork Support (December 2010 till January2010)
12. ACTREC
(Tata MemorialAdvanced Centre for TreatmentResearch & Education in Cancer
Kharghar ) Work as Technicianfor Server 2003 Hardware, Network and Data Backups,
windows Troubleshoot and Data backups Installationof LAN Printer support for POPEmail
Server, Data Server andLaser Printer. (February2010 till May2010)
13. Municipal Co-operative Bank
Support for 28 Branch Windows 2008Servers, Desktops, Passbook, LAN Printer Troubleshoot and
Support for Banking Software Bankcheck Post ( Zakatnaka ) 24*7 days support for Dots matrix
Printers, Servers Windows 2003, LAN Printer andLAN Switch. (May 2010 till October 2011)
DECLARATION :-
I do hereby confirm that the Information given in this form is True and to the best of
my knowledge
Place : Mumbai
(Hashim Shaikh)
Hashim Abdul Rehman Shaikh
Technical Customer Relationship Incarge/ IT Manager
RESUME- Page 3
Mobile : 91- 9867843739 / 91-9022848579
Email : hashim.totalcomputer@gmail.com
Web : https://hashamaaz.wordpress.com/
SKILLS
Administration
Information Tech
Servers
MS Office
Customer Service
Co-ordination
Client Servicing