This document is a resume for Charles Hensel, an IT professional with over 25 years of experience in various technical roles. It lists his extensive technical skills and experience building, deploying, and supporting mission critical systems. Recent roles include serving as a Senior Database Administrator for the Indiana Department of Child Services and as Technology Manager for Southside Special Services, where he established new infrastructure and managed all technology.

1. CHARLES HENSEL 9085 Merrill Court,Fishers,Indiana46038-3734
CHensel454@comcast.net * (317) 645-6513
Technology
Results-oriented professional with 25+ years of IT and supervisory experience in client/vendor and internal IT Department
settings. Experience includes building, deploying, and supporting mission-critical, revenue-generating systems in a multitude
of technology settings (engineering cost-accounting and parts tracking systems; prisoner tracking system; health-claims
processing systems; private member/resort systems, educational systems; child support system). Loyal employee; deadline-
driven; customer service focused with excellent strategic planning, troubleshooting, and diagnostic skills; all with a discerning
eye for improvement.
TECHNICAL EXPERTISE
*IBM z-series, 3090, 3084
*Full MS Office Suite-97, 2003,
2007, 2010
*Adobe Acrobat
*Apple iPad, iPhone
*DELL PowerEdge Server R610
*Windows 98, XP, 7
*DELL SAN MD3200
*MS SQL Server 2000, 2005,
2008, 2008 R2
*Windows Server NT, 2000, 2003,
2008 R2, 2012 R2
*DEC VAX & DEC Alpha
*MS Access 2.0, 7.0, 97, 2000,
2003, 2007, 2010
*DCL, CMS, FMS, MMS, DECForms
*MS Exchange 2007
*DMBOK best practices
*ShoreTel VOIP Phone System
*COGNOS 6x, 7x, 8x & 10x
*LincNXG Building Access Control
System
* MS SQL Server SSIS, T-SQL,
DTS, Job Scheduling, email
notification, alerts, etc
*COBOL, FORTRAN, Basic
*MVS, TSO, JCL, CICS, Panvalet,
CA products (CA7,CA11, OmegaMon)
*IBM DB2 (5x, 6x, 7x, 8x, 9x, 10x)
[both DB2 for z/OS & DB2-LUW)
*MS Visio 2002, 2007, 2010
*IBM IMS, including HALDB
*VMWare ESXi
*MS WSUS, Active Directory
* ETL

2. CHARLES HENSEL Page 2
PROFESSIONAL EXPERIENCE
ACRO SERVICE CORPORATION, at State of Indiana (DCS) INDIANAPOLIS, IN 2014-2015
ACRO Service Corporation provides staffing solutions, outsourcing and consulting solutions & technical solutions to a wide variety
of government and corporate organizations.
Department of Child Services is a state agency dedicated to the protection of children and the enforcement of child support.
Sr. Database Administrator
 Co-planned, co-led and coordinated DB2 for z/OS upgrade from v9 to v10.
 Proposed and coordinated mainframerole-based security model for DB2, instead of individual ID access.
 Cleaned up outdated security access entries in DB2 for staff who is no longer employed.
 Performed application SQLstatement tuning for application programchanges.
 Developed standard operatingprocedures for multiple aspects of application databaseadministration
o Index creation
o Databasestored procedure maintenance
o Tablespacerepartitioning
o Role-based security
 Developed cost – benefit analysis matrix for new index creation justification.
 Performed application databasetablemaintenance(column changes – new, rename, removal; new tables)
 Created & deployed application databasedata dictionary for useby all staff
 Worked with application development teams to identify best viabledatabasesolutionsto project/ production
supportchange being worked on. Where itmakes sense, applied DMBOK best practices.
 Configured, installed,supported DB2-LUW databasefor IBM Rational application suite.
 Developed and deployed databasebackup strategy for IBM Rational application suite.
 Provided after-hours supportfor application database(s) asnecessary.
SOUTHSIDE SPECIAL SERVICES OF MARION COUNTY INDIANAPOLIS, IN 2010-2013
Southside Special Services is a school corporation dedicated to educating special needs children.
Technology Manager & Operations Manager
 Planned,led and coordinated all infrastructurebuild-outand upgrades (hardwareand software).
 Supervised 1 full time employee and contract staff.
 Established new vendors and negotiated contracts;managed and preserved existingvendor relationships.
 Designed, built,deployed, managed, and ran a brand new virtual Windows server data center where none
existed; center supported all businessand operational needs of the organization. 15 virtual servers;3 hosts.
 Installed,configured and administered all systemand application software;includingMS Exchange 2010, MS
SQL Server 2008, MS SQL Server 2008 R2, MS Active Directory.
 Selected, deployed, and managed primary phone serviceand Internet servicewhere none existed to support
the business and operational needs of the organization.
 Coordinated installation of video surveillancesystem; administered video surveillancesystemand software.
 Evaluated, Selected & Coordinated administration and supportof back office software (accounting,personnel,
payroll,purchasing).
 Evaluated, selected, coordinated installation of,configured and managed facility accesscontrol system.
 Established new tech practices and procedures; including helpdesk,backup,softwareand hardwareupgrades.
 Built,deployed and supported 140 desktops and laptops in the organization.
 Deployed and managed 100 iPads in the organization.
 Provided level 1, level 2 and level 3 supportfor all technology (servers,printers,switches,iPads computers,
cabling,wall jacks,UPS units, etc.).
 Supervised and lead all facility maintenanceand custodial staff. (3)
 Used T-SQL query & update data.
 Used SSIS to extract data out of database(via automated job scheduler) on a regular basis for data analysis.
 Used automated email notification for alertingof systemevents and error notification,

3. CHARLES HENSEL Page 3
GROUP RCI INDIANAPOLIS, IN 1998-2010
RCI is the world’s largest and most experienced vacation exchange company.
Database Administration Team Lead/Vendor Relationship Lead
 Planned,led and coordinated infrastructureupgrades (hardwareand system software), mostly mainframe.
 Led, coordinated,supported MS SQL Server 7 to MS SQL Server 2000 updated for business reporting
environment.
 Designed, configured, deployed, administered, maintained and supported business reportingenvironment into
a world-wide business and customer (resort) reporting environment.
 Coordinated and supported upgrade of world-wide reportingenvironment from MS SQL Server 2000 to MS SQL
Server 2005.
 Ensured daily and weekly mainframe backups were successfully performed, improvingpractices and
procedures as appropriate.
 Provided consultativeinputto establishinggoals,guidelines,practices,procedures and improvements for
mainframe disaster recovery.
 Led and coordinated mainframesideof overall organization semi -annual disaster recovery exercises.
 Provided stewardship of department business continuity materials.
 Supervised 3 full time employees includinghiring,training,disciplinary action,and performancereviews;
supervised contractstaff.
 Established new vendors; managed and preserved existingvendor relationships.
 Performed all databaseobjectsupport,changes, additions,deletions.
 Performed databasesupport, tuning, largeenvironment data and software refreshes.
 Performed large-scaleupgradeprojectplanningand projectmanagement; some efforts lasted 12-24 months.
 Built,supported, maintained,enhanced Cognos reportingenvironment that ended up with thousands of users
world-wide. Performed all aspects of environment build,maintenance,administration,etc.
 Provided level 3 supportfor databaseobjects and mainframesystem.
 Lead data conversion efforts for a largeapplication conversion to supporteuro-currency.
 Coordinated data conversion efforts for year 2000 change over.
 Used T-SQL query & update data; to create and modify tables;to create indexes
 Used SSIS to extract data out of database(via automated job scheduler) on a regular basis for data analysis &
import data into databasefrom external sources.
 Used DTS to import and extract data out of database(via automated job scheduler) for various interfaces as
well as for data analysis.
 Used automated email notification for alertingof systemevents and error notification,
 Exposed to ETL tools for data movement; assisted other team members in definingand buildingETL interfaces.
ANTHEM INSURANCE COMPANIES INDIANAPOLIS, IN 1987-1998
Anthem is a managed healthcare provider.
Release Manager
 Scheduled, coordinated, and deployed a largedata center with 1,000 users after Anthem purchased Acordia
software. The update involved several thousand components.
 Provided level 3 supportfor all releasedistribution activities.
Production Support Lead
 Supervised 15 staff members in providingproduction supportto largeapplication systemused at 15 locations.
 Assisted in providingover 99% availability for the application system.
 Led and provided level 3 support for application system.
Implementation Manager
 Provided account management services to existingcustomers.
 On-boarded new customers from saleto requirements gathering to system configuration to data conversion to
system implementation to system turn-up and go live. Provided accountmanagement thereafter.
Sr. Programmer / Analyst
 Provided enhancements and maintenance supportto Claims,Membership,Provider and Utilization portions of
application systems (mainframe,COBOL, IMS, DB2 based system)

4. CHARLES HENSEL Page 4
MARION COUNTY PROSECUTORS OFFICE INDIANAPOLIS, IN 1987
Database Administrator
 Builtand deployed a new prisoner tracking system(mainframe, IDMS, COBOL based system)
 Created and modified databaseaccordingto required business needs
GENERAL MOTORS INDIANAPOLIS, IN 1984-1987
Systems Engineer
 Maintained engineering time ticket tracking and costaccountingsystems (mainframe, FORTRAN based
systems)
 Automated jet engine test stands (AIX, C# based systems)
 Provided level 1 and level 2 support for supported systems and engine test stands.
EDUCATION AND CERTIFICATIONS
Bachelor of Science in Computer Technology, Purdue University, West Lafayette, Indiana
Basic and Advanced COGNOS Powerhouse 7.x
Basic and Advanced Microsoft Access Certificate
HIAA Group Life and Health Insurance Certificate
Dale Carnegie Course Certificate
ARDA Certificate
System Engineer Development Program from Electronic Data Systems