The document provides information about change management strategies from LendingTree and Unitywater. [1] LendingTree outlines the purpose and mission of their Spend Management team to procure goods and services cost-effectively while minimizing risk and maximizing supplier value. [2] Unitywater discusses implementing a new sourcing platform called Scout to modernize their procurement capabilities and processes. [3] Both companies emphasize keeping the implementation of Scout simple, making it fun for stakeholders, and ensuring ongoing communication and value delivery to gain adoption and trust.

1. Keep It Simple & Make It Fun
Change Management Stories from
LendingTree & Unitywater
MICHAEL J. LEIKEN
Head of Spend Management
LendingTree
NAMEJS KINS
Branch Manager, Procurement
Unitywater, Queensland Australia

2. The Nation’s Leading Online Loan Marketplace

3. Sped Management Team Purpose & Mission
Spend Management will procure goods and
services in a cost-effective and timely
manner, while minimizing contractual risk
and maximizing value that LendingTree
receives from supplier relationships. Spend
Management will partner with the business
to support their initiatives and achievement
of LendingTree’s goals.
To comparison shop amongst suppliers
and negotiate the best deals on behalf
of LendingTree
PRIMARY
PURPOSE
OUR TEAM
MISSION

4. Initial Objectives for Spend Management (fka Procurement)
Support and
educate the
business
Institute a new
level of diligence
in how
LendingTree
manages
expenses
Negotiate
savings that
directly impact
the bottom line
Improve
processes and
help other
teams be more
efficient
Increase
visibility and
accountability

5. Our Objectives for Transforming
 Simplifying the process for everyone
 Making Spend Management’s day-
to-day work more efficient
 Resolving common pain points
 Increasing visibility and
transparency
 Getting out of disparate systems
for communication
 Housing all information in one
centralized location
 Having a formal approval process,
if/when desired

6. Why We Brought on Scout
After developing a sourcing function–where none had
previously existed—the next step was to improve the
way we worked to deliver more results.

7. #scoutspark

8. #scoutspark
Transparency
Ability to Accelerate Process

9. #scoutspark
Transparency
Flexibility and Agility

10. #scoutspark
Scalability for Growth

11. #scoutspark
How We Implemented Scout
Start
with CX
• New + Familiar
• Initial + Go-Live
First
Impressions
• Get it right the first time
• Customizations before
roll out
• Sandbox instance
Stakeholder
Engagement
• Communicate
• Listen
• Revisit
• Tweak
InfoSec
Review
• Proactive engagement
• Security review
questionnaire

12. Pre-launch posters | Pre-training teasers
Free food | Swag | Raffle
CREATE EXCITEMENT & ANTICIPATION
SIMPLE EXTRAS GO A LONG WAY!
FULLY EXPLAIN THE WHAT, WHY, AND HOW
Town hall meetings | 1:1 meetings with stakeholders
Initial Communication
Coming November 1st
WARNING: Common side effects of Scout include an increase in cost savings, understanding of process steps, awareness of
project status and simplified engagement with stakeholders. As a result, you should feel a reduction in work-related stress,
anxiety and blood pressure.
Do not be alarmed if you experience extreme joy while using Scout. Companies utili zing Scout report a happier work
environment and level of satisfaction much greater than those without Scout. Clinical studies have shown a dramatic
improvement in REM sleep after only one week’s use of Scout. Despite project visibility being greater than 20/20,
Optometrists will continue to require annual eye exams.
Individuals allergic to collaboration should avoid using Scout. Do NOT use Scout if you prefer complicated, cumbersome
tools. Despite it’s addictive nature, Scout does not contain chemical substances of any kind. No animals were harmed in the
creation or implementation of Scout.

14. #scoutspark
Ongoing Communication
Ease and transparency of Scout
Let the system speak for itself; show
them ASAP
Minimize “us” and “them”
Scout isn’t just the tool for Sourcing
Use and transparency spans
organizations
We all need this to work well; accuracy
and completeness are important
New Hire Orientation
Overview of team, how to engage us, what
they need to know, etc.
Continuing “Chat with Spend Management
Meetings”
• Address issues transparently
• Take suggestions
• Listen
• Play checkers
• Let the Magic 8 Ball decide

15. #scoutspark
Signs of a
Successful
Rollout
”Super easy.”
Overwhelmingly positive
customer service survey results
Smooth transition
Everyone was eager to use it!

16. #scoutspark
Key
takeaways
Take the time to have
ongoing meetings with key
stakeholders
Make it fun with games,
swag, and raffles
Keep it simple
Request feedback in a
measurable way
Use internal positioning;
communicate that the system is
for the entire company

17. Thank You!
Michael J. Leiken| michael.leiken@lendingtree.com

18. Project “Trident”
Changing our Capability
Namejs Kins
Manager Procurement
Unitywater

19. #scoutspark

20. #scoutspark
Twenty-four hours a day, seven days a week, Unitywater's priority
is providing Queensland [Australia] customers with a high-quality,
safe and reliable water and sewerage service that is economically
and environmentally sustainable.

21. #scoutspark
Our Framework
Unitywater Procurement Capability Overview
Framework Dimension Activities
Procurement Strategy
Corporate Strategy Alignment, Make v Buy, Spend Under
Management
Business Engagement
Stakeholder Management, Demand Management,
Requirements Definition
Category Management/
Strategic Sourcing
Category Strategy, Savings Planning, RFP Management,
Negotiation
Contract Management Contract Clauses, Management, Risk Management
Supplier Relationship
Management
Supplier Performance, Relationship Management, Supplier
Development
Requisition to Payment
Workflow controls, Catalogue management, Compliance,
Payments
Supply Chain Supply assurance, Stock management, Logistics
Organisation Structure, Regional/Local
Knowledge & Skills Capabilities, Training, Recruitment
Performance Management Balanced Scorecard, KPIs, Benefits Tracking
Risk & Regulation Data Protection, Privacy, Acts, Mitigations
Technology Sourcing, P2P, ERP
Information Spend cube, Market Knowledge, Benchmarking
Key: Strategy Process Infrastructure

22. #scoutspark
Technology Uplift – Business Case Approved

23. #scoutspark
Setting Expectations

24. #scoutspark
Why We Brought On Scout
Evolution
Manual Processes

25. #scoutspark
How We Brought On Scout
Procurement – Responsibility & Accountability
“Taking responsibility is accepting you are the cause
and the solution”
“Right Fit” - Implementation

26. #scoutspark
What Benefits Has Scout Delivered To Unitywater
• Love affair with admin - “It’s over” (It’s not you, it’s me)
• Semi – automatic mode
• Time shifting
• Rules based to reason-based shift in governance
• Taking on risk (for rewards)
• Stakeholders - adding value
• Stakeholders – building trust & confidence

27. #scoutspark

28. #scoutspark

29. Thank You!
Namejs Kins| Namejs.Kins@unitywater.com

30. Fireside Chat
Audience Q&A with
LendingTree, Unitywater,
and Scout
MICHAEL J. LEIKEN
Head of Spend Management
LendingTree
NAMEJS KINS
Branch Manager, Procurement
Unitywater, Queensland Australia
JERRY BROONER
Chief Revenue Officer
Scout RFP

31. HowdidyouendupinSourcing?

32. What can be easily overlooked when it comes
to building trust?

33. What’s the tie between delivering
immediate results and building trust?

34. How does internal positioning affect
the buy-in process up front?

35. How do you ensure ongoing
value delivery from Scout?

36. What is your long-term vision for how the
business engages with your team?

37. What is your point-of-view on
“doing more” in Sourcing and Procurement?