This document discusses customer feedback and engagement. It provides information on:
1. The importance of understanding customers and resolving issues quickly to improve customer satisfaction and loyalty.
2. How customer feedback can be leveraged to improve satisfaction, loyalty, and increase revenue and shareholder value.
3. An engagement platform called ViewPoint that allows companies to capture customer feedback across channels and gain insights to improve performance.
201309 LOMA Policyowner Service and Contact Center WorkshopSteven Callahan
Presentation to insurance service leaders on service and contact center opportunities to provide competitive differentiation as well as summary results of a recent short survey on contact center challenges.
Customer Experience in the Contact Centre - Nicola CollisterRant & Rave
Designed for Senior Executives, our Webinar, Customer Experience in the Contact Centre, looked at how you can overcome some of the most commonplace struggles by taking advantage of the vast amount of customer intelligence available to you.
Expert speakers and industry peers shared their top tips and practical advice on how you can improve the Customer Experience and keep your frontline agents engaged - ultimately reducing customer effort and making life just that little bit easier for you!
Opportunity discovery is about finding growth opportunities in products, positioning, pricing, distribution and messaging.
This process is more than conducting marketing studies. The 360 Opportunity Discovery Process presented here is anchored by a broad definition marketing intelligence: Data, Ideas, & Drivers. To subscribe to Discovery! periodic newsletter ... https://lnkd.in/gCx_Qje The "360 Opportunity Discovery Process" explained and diagrammed. Starts with "8 Key Questions" to distill and focus efforts on highest payoff decisions.
#decision-making #marketing #research #datascience #insights #drivers #marketresearch #marketingb2b #sales #CMO #CXO #B2B
#marketingnewsletter
https://lnkd.in/gCx_Qje
Disruption is causing chaos in the banking industry. Customers are buying insurance at Costco, making deposits at the grocery store, and transacting on their mobile devices. They are looking for relationships that deliver the most value and the least friction, and aren’t afraid to bypass traditional banks to get them.
To compete in this new reality, banks need to commit to building customer trust. In the presentation, “Banking’s Most Important Currency: Customer Trust,” Don Peppers, Founder, Peppers & Rogers Group, and Weston McDonald, Head of Financial Services, TeleTech, explore how to convert trustable banking customer experiences into a competitive advantage. Learn:
- The reality of disruption and competition in retail banking
- Why trust matters, and how it impacts the bottom line
- How to identify and leverage five drivers of trust specific to retail banking
Customer Experience: Getting past the Barriers to Successsuitecx
This short thought leadership piece describes several barriers to success in Customer Experience (CX) programs and how to move beyond them with the right resources, tools and strategies.
201309 LOMA Policyowner Service and Contact Center WorkshopSteven Callahan
Presentation to insurance service leaders on service and contact center opportunities to provide competitive differentiation as well as summary results of a recent short survey on contact center challenges.
Customer Experience in the Contact Centre - Nicola CollisterRant & Rave
Designed for Senior Executives, our Webinar, Customer Experience in the Contact Centre, looked at how you can overcome some of the most commonplace struggles by taking advantage of the vast amount of customer intelligence available to you.
Expert speakers and industry peers shared their top tips and practical advice on how you can improve the Customer Experience and keep your frontline agents engaged - ultimately reducing customer effort and making life just that little bit easier for you!
Opportunity discovery is about finding growth opportunities in products, positioning, pricing, distribution and messaging.
This process is more than conducting marketing studies. The 360 Opportunity Discovery Process presented here is anchored by a broad definition marketing intelligence: Data, Ideas, & Drivers. To subscribe to Discovery! periodic newsletter ... https://lnkd.in/gCx_Qje The "360 Opportunity Discovery Process" explained and diagrammed. Starts with "8 Key Questions" to distill and focus efforts on highest payoff decisions.
#decision-making #marketing #research #datascience #insights #drivers #marketresearch #marketingb2b #sales #CMO #CXO #B2B
#marketingnewsletter
https://lnkd.in/gCx_Qje
Disruption is causing chaos in the banking industry. Customers are buying insurance at Costco, making deposits at the grocery store, and transacting on their mobile devices. They are looking for relationships that deliver the most value and the least friction, and aren’t afraid to bypass traditional banks to get them.
To compete in this new reality, banks need to commit to building customer trust. In the presentation, “Banking’s Most Important Currency: Customer Trust,” Don Peppers, Founder, Peppers & Rogers Group, and Weston McDonald, Head of Financial Services, TeleTech, explore how to convert trustable banking customer experiences into a competitive advantage. Learn:
- The reality of disruption and competition in retail banking
- Why trust matters, and how it impacts the bottom line
- How to identify and leverage five drivers of trust specific to retail banking
Customer Experience: Getting past the Barriers to Successsuitecx
This short thought leadership piece describes several barriers to success in Customer Experience (CX) programs and how to move beyond them with the right resources, tools and strategies.
Medical Services Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Medical Services Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
How do you earn loyalty from someone you’ve never met?
According to a recent business insider study on banking, nearly 40% of millennials have not set foot inside a physical branch in the last year.*
With digital disruption in full effect, it’s important for banks and credit unions to invest wisely in their online experiences. With the right strategies in place, it’s possible to take control of the digital journey and offer both convenience and the personal touch that will earn long-term loyalty.
Join Qualtrics industry expert Bruce Paul and special guest Kelly McManus from Capital One as they host an interactive webinar.
How to Benefit From Digital Disruption in Banking
Learn how to earn customer loyalty from millennials, and everyone else, in a mobile age where customers are increasingly opting for digital interactions instead of face-to-face visits.
Peppers & Rogers Group experts build on research on the state of consumer trust in the healthcare industry, giving you the tools to build trust at your own company. This presentation will reveal the elements of the trustability platform, and show you how to tie trust-based activity to ROI.
Dentist & Dental Clinic Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Technical Specification:
100 presentation slides in total.
50 unique and editable presentation slides design.
2 options of color themes variation.
16:9 HD widescreen slide format (1920 x 1080 pixels).
Image placeholder with slide master.
No need Adobe Photoshop or any other image editor.
Fully editable text.
Icons variation are included.
RGB color mode.
Drag and drop image to screen mockups.
Additional Note:
Photos in the preview are not included.
Vector Shape Illustrations are included.
Fonts used are not included, they could be dowloaded from the links on the Documentation File.
Prohibited Usage of Items:
Items Incorporated Into End-Products Cannot be Extracted or Used Separately
You cannot allow items incorporated into end-products to be extracted or used separately from the end-product, **including the vector illustrations and any other vector shapes**.
Enjoy and have a great day! :)
Usage:
Advertising Presentation, Architecture Presentation, Activity Presentation, Brand Guidelines Presentation, Business Presentation, Church Presentation, Cool Presentation, Creative Presentation, Education Presentation, Event Presentation, Finance Presentation, Keynote Presentation, Listing Presentation, Marketing Presentation, Medical Presentation, Pitch Deck Presentation, Product Presentation, Professional Presentation, Sales Presentation, Simple Presentation, Technology Presentation, Programs Presentation, Personal Presentation, Fashion Presentation, Promo Presentation, Shop Presentation, Boutique Presentation, Outlet Presentation, etc.
Dentist & Dental Clinic Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Technical Specification:
100 presentation slides in total.
50 unique and editable presentation slides design.
2 options of color themes variation.
16:9 HD widescreen slide format (1920 x 1080 pixels).
Image placeholder with slide master.
No need Adobe Photoshop or any other image editor.
Fully editable text.
Icons variation are included.
RGB color mode.
Drag and drop image to screen mockups.
Additional Note:
Photos in the preview are not included.
Vector Shape Illustrations are included.
Fonts used are not included, they could be dowloaded from the links on the Documentation File.
Prohibited Usage of Items:
Items Incorporated Into End-Products Cannot be Extracted or Used Separately
You cannot allow items incorporated into end-products to be extracted or used separately from the end-product, **including the vector illustrations and any other vector shapes**.
Enjoy and have a great day! :)
Usage:
Advertising Presentation, Architecture Presentation, Activity Presentation, Brand Guidelines Presentation, Business Presentation, Church Presentation, Cool Presentation, Creative Presentation, Education Presentation, Event Presentation, Finance Presentation, Keynote Presentation, Listing Presentation, Marketing Presentation, Medical Presentation, Pitch Deck Presentation, Product Presentation, Professional Presentation, Sales Presentation, Simple Presentation, Technology Presentation, Programs Presentation, Personal Presentation, Fashion Presentation, Promo Presentation, Shop Presentation, Boutique Presentation, Outlet Presentation, etc.
How to Manage Rapidly Changing Contact Center Demands with Customer Journey A...Pointillist
View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes.
You’ll learn how world-class enterprise teams use Pointillist to:
-Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve
-Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements
-Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time
360 Degree Customer Experience: A Practical Approach to Holistic CXsuitecx
What is a 360 degree customer experience? One that takes into account the whole customer and not just bits and pieces. Surveys, clickstream data, NPS, etc., are only pieces of the overall CX puzzle. This deck explores the pros and cons of each, and suggests methods to achieve that 360 degree view of the customer.
The Future of Business Intelligence - What's On The Horizon, And How CIOs Can...Christian Ofori-Boateng
CIOs are accountable for managing all kinds of IT-related risks pertaining to business continuity and limiting liability – it’s not just about fending off hackers, protecting privacy and other topics that enthrall the media.
Some topics covered:
Security: What's going on there?
How to determine ROI when it's not just about numbers.
Existing infrastructure: Reuse or replace?
Actionable Intelligence: What it is and why you should care.
SDL surveyed nearly 3000 consumers across 9 countries and 3 generations about their single or most prominent points of CX failure and CX success over the last 10 years, how they behave as a result and the impact on a brand. Download the report to learn where the points of failure occur, how different generations and regions classify failures, how different consumers respond to failure and what can be done to take advantage of this wakeup call and avoid failure fallout.
Why CX Leaders Take a Journey-Based Approach to Deliver the Next Best ExperiencePointillist
Customer expectations have changed and it’s no secret that delivering superior customer experiences is the key to business success today. Yet many organizations still fail to deliver the right experience, even with the most sophisticated customer analytics in place. Customer-obsessed organizations know that delivering the best next experience to the right customers at the right time does not happen in a vacuum, but within the context of a customer journey.
Check out this presentation featuring guest speaker and Forrester Principal Analyst, Brandon Purcell, to learn:
-Why even the most sophisticated customer analytics programs fall short without a journey-based approach
-How to contextualize your customers’ behavior to deliver optimal, personalized experiences across channels and in-real-time
-Why it’s essential to align your CX metrics with long-term business KPIs like customer lifetime value, churn and revenue
-How to leverage the output of existing customer analytics techniques, such as lookalike models, churn models, behavioral segmentation, response propensity, and lifetime value models
Becoming a Psychic Brand: Moving from Concept to Reality to Grow ValuePeppers & Rogers Group
A psychic brand is one that goes beyond simply understanding customer insight and customizing interactions based on that insight. It means sensing and acting on all of the physical and digital signals customers send out – before customers even realize what they need. In the presentation, "Becoming a Psychic Brand: Moving from Concept to Reality to Grow Value," Elizabeth Glagowski, Customer Strategist Journal Editor-in-Chief, and Ron Wince, Peppers & Rogers Group President and General Manager, explore the findings of TeleTech’s Psychic Brands study. Learn:
- Why it’s important to be a psychic brand, and the financial and customer benefits that can be achieved
- Details of the TeleTech Psychic Brands study and the gaps that exist between customer and brand perception
- Which strategies, capabilities, and resources will bridge the gap between wanting to be psychic and actually being psychic – and the roadmap to get there
Point Blank is a web design and development studio based in Thessaloniki, Greece. Point Blank specializes in high quality web solutions, adapting to the individual needs of their clients.
This is Sotiri's presentation "Does your website serve your branding?" during the Open Lecture session of AgroDesign's Brand it! event in Detrop & Oenos 2015 expo, Thessaloniki, Greece
Find out more about AgroDesign here: http://www.agro-design.net/
Find out more about Point Blank here: http://pointblank.gr
Medical Services Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Medical Services Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
How do you earn loyalty from someone you’ve never met?
According to a recent business insider study on banking, nearly 40% of millennials have not set foot inside a physical branch in the last year.*
With digital disruption in full effect, it’s important for banks and credit unions to invest wisely in their online experiences. With the right strategies in place, it’s possible to take control of the digital journey and offer both convenience and the personal touch that will earn long-term loyalty.
Join Qualtrics industry expert Bruce Paul and special guest Kelly McManus from Capital One as they host an interactive webinar.
How to Benefit From Digital Disruption in Banking
Learn how to earn customer loyalty from millennials, and everyone else, in a mobile age where customers are increasingly opting for digital interactions instead of face-to-face visits.
Peppers & Rogers Group experts build on research on the state of consumer trust in the healthcare industry, giving you the tools to build trust at your own company. This presentation will reveal the elements of the trustability platform, and show you how to tie trust-based activity to ROI.
Dentist & Dental Clinic Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Technical Specification:
100 presentation slides in total.
50 unique and editable presentation slides design.
2 options of color themes variation.
16:9 HD widescreen slide format (1920 x 1080 pixels).
Image placeholder with slide master.
No need Adobe Photoshop or any other image editor.
Fully editable text.
Icons variation are included.
RGB color mode.
Drag and drop image to screen mockups.
Additional Note:
Photos in the preview are not included.
Vector Shape Illustrations are included.
Fonts used are not included, they could be dowloaded from the links on the Documentation File.
Prohibited Usage of Items:
Items Incorporated Into End-Products Cannot be Extracted or Used Separately
You cannot allow items incorporated into end-products to be extracted or used separately from the end-product, **including the vector illustrations and any other vector shapes**.
Enjoy and have a great day! :)
Usage:
Advertising Presentation, Architecture Presentation, Activity Presentation, Brand Guidelines Presentation, Business Presentation, Church Presentation, Cool Presentation, Creative Presentation, Education Presentation, Event Presentation, Finance Presentation, Keynote Presentation, Listing Presentation, Marketing Presentation, Medical Presentation, Pitch Deck Presentation, Product Presentation, Professional Presentation, Sales Presentation, Simple Presentation, Technology Presentation, Programs Presentation, Personal Presentation, Fashion Presentation, Promo Presentation, Shop Presentation, Boutique Presentation, Outlet Presentation, etc.
Dentist & Dental Clinic Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Technical Specification:
100 presentation slides in total.
50 unique and editable presentation slides design.
2 options of color themes variation.
16:9 HD widescreen slide format (1920 x 1080 pixels).
Image placeholder with slide master.
No need Adobe Photoshop or any other image editor.
Fully editable text.
Icons variation are included.
RGB color mode.
Drag and drop image to screen mockups.
Additional Note:
Photos in the preview are not included.
Vector Shape Illustrations are included.
Fonts used are not included, they could be dowloaded from the links on the Documentation File.
Prohibited Usage of Items:
Items Incorporated Into End-Products Cannot be Extracted or Used Separately
You cannot allow items incorporated into end-products to be extracted or used separately from the end-product, **including the vector illustrations and any other vector shapes**.
Enjoy and have a great day! :)
Usage:
Advertising Presentation, Architecture Presentation, Activity Presentation, Brand Guidelines Presentation, Business Presentation, Church Presentation, Cool Presentation, Creative Presentation, Education Presentation, Event Presentation, Finance Presentation, Keynote Presentation, Listing Presentation, Marketing Presentation, Medical Presentation, Pitch Deck Presentation, Product Presentation, Professional Presentation, Sales Presentation, Simple Presentation, Technology Presentation, Programs Presentation, Personal Presentation, Fashion Presentation, Promo Presentation, Shop Presentation, Boutique Presentation, Outlet Presentation, etc.
How to Manage Rapidly Changing Contact Center Demands with Customer Journey A...Pointillist
View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes.
You’ll learn how world-class enterprise teams use Pointillist to:
-Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve
-Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements
-Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time
360 Degree Customer Experience: A Practical Approach to Holistic CXsuitecx
What is a 360 degree customer experience? One that takes into account the whole customer and not just bits and pieces. Surveys, clickstream data, NPS, etc., are only pieces of the overall CX puzzle. This deck explores the pros and cons of each, and suggests methods to achieve that 360 degree view of the customer.
The Future of Business Intelligence - What's On The Horizon, And How CIOs Can...Christian Ofori-Boateng
CIOs are accountable for managing all kinds of IT-related risks pertaining to business continuity and limiting liability – it’s not just about fending off hackers, protecting privacy and other topics that enthrall the media.
Some topics covered:
Security: What's going on there?
How to determine ROI when it's not just about numbers.
Existing infrastructure: Reuse or replace?
Actionable Intelligence: What it is and why you should care.
SDL surveyed nearly 3000 consumers across 9 countries and 3 generations about their single or most prominent points of CX failure and CX success over the last 10 years, how they behave as a result and the impact on a brand. Download the report to learn where the points of failure occur, how different generations and regions classify failures, how different consumers respond to failure and what can be done to take advantage of this wakeup call and avoid failure fallout.
Why CX Leaders Take a Journey-Based Approach to Deliver the Next Best ExperiencePointillist
Customer expectations have changed and it’s no secret that delivering superior customer experiences is the key to business success today. Yet many organizations still fail to deliver the right experience, even with the most sophisticated customer analytics in place. Customer-obsessed organizations know that delivering the best next experience to the right customers at the right time does not happen in a vacuum, but within the context of a customer journey.
Check out this presentation featuring guest speaker and Forrester Principal Analyst, Brandon Purcell, to learn:
-Why even the most sophisticated customer analytics programs fall short without a journey-based approach
-How to contextualize your customers’ behavior to deliver optimal, personalized experiences across channels and in-real-time
-Why it’s essential to align your CX metrics with long-term business KPIs like customer lifetime value, churn and revenue
-How to leverage the output of existing customer analytics techniques, such as lookalike models, churn models, behavioral segmentation, response propensity, and lifetime value models
Becoming a Psychic Brand: Moving from Concept to Reality to Grow ValuePeppers & Rogers Group
A psychic brand is one that goes beyond simply understanding customer insight and customizing interactions based on that insight. It means sensing and acting on all of the physical and digital signals customers send out – before customers even realize what they need. In the presentation, "Becoming a Psychic Brand: Moving from Concept to Reality to Grow Value," Elizabeth Glagowski, Customer Strategist Journal Editor-in-Chief, and Ron Wince, Peppers & Rogers Group President and General Manager, explore the findings of TeleTech’s Psychic Brands study. Learn:
- Why it’s important to be a psychic brand, and the financial and customer benefits that can be achieved
- Details of the TeleTech Psychic Brands study and the gaps that exist between customer and brand perception
- Which strategies, capabilities, and resources will bridge the gap between wanting to be psychic and actually being psychic – and the roadmap to get there
Point Blank is a web design and development studio based in Thessaloniki, Greece. Point Blank specializes in high quality web solutions, adapting to the individual needs of their clients.
This is Sotiri's presentation "Does your website serve your branding?" during the Open Lecture session of AgroDesign's Brand it! event in Detrop & Oenos 2015 expo, Thessaloniki, Greece
Find out more about AgroDesign here: http://www.agro-design.net/
Find out more about Point Blank here: http://pointblank.gr
A Roll bar is a heavy metal bar that is designed to reinforce the frame of the vehicle, it protects the driver in the incident when the vehicle is rollover. We are going to help you understand why these features are needed, and how it will benefit the driver when it comes to handling to protect when vehicle rollover.
http://defensivedrivingIriving.com/vehicle-roll-bar-beneficial-for-all-driver
Car Idling -global_warmingCar idling typically occurs when a vehicle stopped in traffic or at a red light. While car idling cannot be completely avoided, it is important for us to know as drivers that an idling engine emits more hydrocarbons into the atmosphere than occurs when a vehicle is traveling down the highway at 60 MPH.
Accenture's report explains how creating effortless experiences are so simple and easy with our data-driven strategy framework to drive growth. Read more.
GSN delivers innovative technology to help businesses engage customers; empower teams and enable continuous improvement.
Contact Centre in the cloud (CCaaS)
Chat Bot
Virtual Agent
Live Agent
AI Quality Management
Work Force Management
Voice of the Customer
Voice of the Employee
David Woodbridge's (the labs consultancy, Project Worldwide) presentation at ...Ruperta Daher
David Woodbridge, MD of the labs consultancy, Project Worldwide presented on The Growth of Innovation Centres and Their Role in Your Business Strategy at Mumbrella's Finance Marketing Summit.
In this presentation, our approach to patient volume modeling is reviewed. This model is used for marketing and operations strategic decision making.
As hospitals and healthcare systems are trying to increase commercial revenue (non-government funded) to sustainable profitability, many are unable to address this problem strategically due to data dispersion and the analytical model required to establish cause and effect relationships. Endeavor Analytics’ digital tool assembles, models and predicts the impact of market changes, marketing and operational activities on all-payer patient volumes.
Website, software, cloud and mobile application design & development comp...Fraction Tech PVT LTD
Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India.
We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction.
Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe.
Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India.
We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction.
Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe.
The Digital Customer Experience: Why the Future of the Communications Industr...Brian Solis
Brian Solis and amdocs explore the impact of connected customers on the traditional funnel and the need for designing digital customer experiences (DCX). Today’s customers don’t think in terms of channels nor do they see departments. Digital customers simply want to interact with service providers in a consistent manner — wherever, whenever, and via whatever device they’re using. Even though the customer is changing, business models and approaches aren’t keeping up. Operators are not fully equipped technologically or philosophically to personalize customer touchpoints based on behaviors.
Operating in today’s competitive environment proactive measures must be taken to protect and improve the relationship and engagement with critical resources.
InfoQuest®, BSI’s proprietary “Voice Of” tool, provides candid responses regarding all aspects of your business relations. As important, the BSI/InfoQuest® program provides access to vital information that can alert you to financial and/or operational risks.
Find out how Voice-Of and Survey Services from BSI can help you maximize results through customer centric value-chain improvement.
The Braintrust Network - Firm presentationLuigi Wewege
The Braintrust Network delivers Enhanced Management Consultancy. We take consultancy to a new level and provide clients with a better service, delivered at less cost and with added value. Our unique structure and approach delivers specialist knowledge from everywhere in the world to clients anywhere in the world. In addition our proprietary process, which uses creative and critical thinking throughout, ensures that clients get optimum results.
Outsourced Customer Care for Healthcare InnovatorsSuranjanShome
How do you build your own world-class CX infrastructure? You don't.
How outsourced customer support enables healthcare and healthtech businesses to thrive.
Reduce costs, enhance customer experience and drive towards self-service utilization.
Unlocking Insights: AI-powered Enhanced Due Diligence Strategies for Increase...RNayak3
Explore how a risk-based approach to Enhanced Due Diligence can deliver effective Anti-Money Laundering (AML) compliance and monitoring in banking and financial services.
Gujar Industries India Pvt. Ltd is a leading manufacturer of X-ray baggage scanners in India. With a strong focus on innovation and quality, the company has established itself as a trusted provider of security solutions for various industries. Their X-ray baggage scanners are designed to meet the highest standards of safety and efficiency, making them ideal for use in airports, government buildings, and other high-security environments. Gujar Industries India Pvt. Ltd is committed to providing cutting-edge technology and reliable products to ensure the safety and security of their customers.
What Are the Latest Trends in Endpoint Security for 2024?VRS Technologies
In this PDF, Discover the top 2024 endpoint security trends, including zero trust, AI integration, XDR, cloud security, and enhanced mobile protection. VRS Technologies LLC supplies the top level Endpoint Security Service Dubai. For More Info Contact us: +971 56 7029840 Visit us: https://www.vrstech.com/endpoint-security-solutions.html
Emmanuel Katto Uganda - A PhilanthropistMarina Costa
Emmanuel Katto is a well-known businessman from Uganda who is improving his town via his charitable work and commercial endeavors. The Emka Foundation is a non-profit organization that focuses on empowering adolescents through education, business, and skill development. He is the founder and CEO of this organization. His philanthropic journey is deeply personal, driven by a calling to make a positive difference in his home country. Check out the slides to more about his social work.
Earth moving equipment refers to heavy-duty machines used in construction, mining, agriculture, and other industries to move large amounts of earth, soil, and other materials. These machines include excavators, bulldozers, loaders, and backhoes, which are essential for tasks such as digging, grading, and leveling land.
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How real-time customer feedback can leverage profit for your business
1. We help our
customers know
their customers
better
“One great insight is
worth a thousand great
ideas” Phil Dusenberry
2. Around 70% of the customers who leave you do so
because they perceive you are indifferent to them.
When all customer communication channels are
aligned, issues are more likely to be resolved at the
first point of contact. Those taking longer than 48
hours to resolve can be significantly more costly - in
more ways than one.
Companies that capture and leverage customer
feedback to improve satisfaction and loyalty achieve
increased revenue and shareholder value:
»» Organisations that prioritise the customer
experience generate 60% higher profits than their
competitors – Gartner
»» A 5% increase in customer retention can increase
profit between 25% and 125% – Harvard Business School
»» A commitment to customer experience results in
up to 25% more customer retention and revenue
than sales or marketing initiatives - Gartner
If feedback is managed to a good standard as part of a wider customer engagement ethos, it can be an
immense force for change in your business. Consider this fact by Gartner: a commitment to customer
experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.
Wow.
While traditional research methods have their place and value, customer engagement in real-time brings
many advantages. Here are ten reasons to use it for your business:
“Our customer feedback challenged
some old ways of thinking and gives us
clear guidance on where to focus more
going forward. Ultimately, it’s a simple
premise – we can only know what our
customers want by asking them.”
Manheim UK
1. Research by Gartner found that opinion collected
at the point-of-experience is 40% more accurate than
feedback collected even as quickly as 24 hours later.
2. Customer engagement in real-time yields a higher
volume of responses.
3. High quality, high volume feedback enables
marketing, operational and strategic decisions to be
made from a more informed and objective standpoint.
4. Decision making is based on fresh intelligence, not
on ageing or limited data.
Why it pays to listen
to the voice of the
customer
Why real-time feedback?
5. Technology eliminates the grind of manually
collecting and analysing feedback.
6. Over time, it’s more cost effective than traditional
research methods.
7. If customers see the difference their feedback is
making (e.g. ‘you said, we did) it will improve their
perception of your organisation and encourage more
feedback.
8. When a problem is flagged in real-time, it creates the
opportunity to deal with it rapidly, before it escalates,
3. We’re serious about the quality of
your customer feedback data. If
it’s going to drive your decision
making, you’ve got to trust it.
That’s why we developed Valid8™
,
our patented filtering software
which sits at the heart of our
ViewPoint platform.
When Valid8™ spots something
isn’t right it automatically
quarantines the responses so they
won’t skew the rest of your data.
Our software people are obsessed
with adding new features and
functionality, releasing upgrades
ViewPoint never stands
still. Developing a system
that anticipates people’s
needs a year from now and
exceeds their expectations
is what motivates me and
my team.”
Rodrigue Talla Kuate,
CRT’s Senior Developer
“
Why choose ViewPoint?
and possibly before it affects other
customers too.
9. It enables customer service levels
to be benchmarked between different
times of day, dates, departments and
sites, giving greater context to the results
and highlighting problem areas.
10. The results of change can be quickly
measured via follow-up surveys, as part
of a continuous improvement cycle.
Within the first three months of
usingViewPoint,wecollectedmore
responsesthanwehadovertheprevious
twelvemonths.” Oxford ASPIRE
ViewPoint is an essential business tool.
The University of Leeds
“
throughout the year. As you might
expect, we engage our customers
in ViewPoint’s evolution.
The power and range of our data
capture and reporting solutions,
together with self-serve and
managed options, result in every
organisation we work with
benefitting from a customised
feedback package which can flex
and grow as desired.
“
4. 02476 608 830info@crtviewpoint.com www.crtviewpoint.com
TELEMAIL WEB
We have been
impressed by
CRT’s flexibility
in responding to
different and changing
requirements, their
positive attitude to
find solutions, and
their understanding
and empathy for our
culture and approach.
Waitrose
“
As no two businesses are the
same, our feedback packages
are completely customisable.
ViewPoint is an end-to-end survey
and reporting platform which
flexes and grows with you.
Pick and mix options include:
• Self-serve
»» we provide training, give
exceptional customer service
and share best practice in real-
time customer research.
• Managed services
»» survey design
»» reporting dashboards
»» timed reports delivery
»» complex logistics
»» multi-site implementation
»» board level presentations
»» staff engagement
»» service improvement
action planning
»» customer sentiment analysis
»» service shortfall e-mail alerts
We are highly responsive to our
customers’ needs. So, whether
ViewPointP L A T F O R M
kiosk
mobile
tablet
online
paper
telephone
Multi-channel
customer feedback:
one reporting hub
you’re seeking periodic support
or something more constant, and
whether that’s on a grand-scale or
small, just talk with us.
All of your customer feedback - from
whatever source - is fed into a central
hub for total visibility and ease of
reporting. And customer satisfaction
reporting is where ViewPoint is in a
class of its own. See and share your
customer insight:
»» In the formats you want –
charts, graphs, RAG tables,
verbatim customer comments.
»» In the mediums you want
– secure online dashboards,
downloadable PDFs, Excel.
»» With the access you want – e.g.
head office views of all data,
regional and local teams view
only their customer feedback.
»» As often you want, when you
want it, 24/7.
Look at the big picture. Drill down
to micro level detail. View your
customer feedback from any angle.
Sliceit,diceit. Assemblesatisfaction
data from across different surveys.
Compare customer feedback across
services, locations and staff. For a
demonstration, contact us today.
5. We help our customers know their customers better
WINNER: IBM RSS Most Innovative Use of Technology Award
Our credentials
Our clients include:
We’ve been providing real-time
customer experience technologies
and services for over twelve years.
Our research expertise spans both
the private and public sectors and
we’re the choice of some of the
most respected names in the UK.
Waitrose, Renault, Oxford Aspire,
LG Arena, Manheim and Everyone
Active count among our clients. We
also work with some of the biggest
NHS trusts and universities in
England and have many partners in
Scotland and Wales too.
Our strategic alliances with the
Institute of Customer Service,
Ipsos MORI, Toshiba GCS and
independent research experts
mean we can offer you the best
advice, advanced touchscreen
technologies and share the latest
thinking in point-of-experience
customer engagement.
Our team includes customer
insight research specialists, world-
class software developers and
– above all - people who deliver
great customer care.
“CRT’s presentation
had the wow factor.
There was a sense of
everyone stopping and
catching their breath
as they absorbed
some very powerful
information.”
Manheim UK
6. We want to make things easy for
you, every step of the way. We’ll
listen, consult, guide you on best
practice and place your needs at
the heart of what we do.
Our passion is to equip companies
with the intelligence to increase
customer satisfaction, drive service
improvements and grow their
profitability. We can contribute
to your Customer Engagement
strategy and suggest new ideas.
And of course, it’s not just about
customer feedback; insight into the
minds of your browsers and non-
buyers can be equally valuable.
We have experience of
implementing our solutions across
hundreds of
organisations, and it all starts with
employee buy-in. Happy, engaged
staff mean happy, engaged
customers and we can help with
this vital area.
Customer service is in our DNA,
and we can put you in touch
with some of your peers so you
needn’t take our word for it.
And our interest in you won’t
stop once we have your order;
we’ll continue to build our
partnership with your people
to support your long-term
success.
We’ll work to ensure that
ViewPointrapidly
Our ethos and approach
CRT’s main strength
is the way they build
relationships with
their customers. It
means that when
we need support the
foundations are already
in place and the service
flows from there.
Tees, Esk and Wear Valleys
NHS Foundation Trust
“
delivers actionable insight and
shines a spotlight on the elements
of your business most in need of
attention – often not what you
expect them to be! Not only should
your customers quickly notice the
difference, your accountants and
stakeholders should too.
Our research experts can contribute
to every aspect of your Customer
Engagement programme, from the
right feedback channels for your
environment, through to long-
term, strategic action planning.
And if you opt for our managed
services, we’ll assign a dedicated
account manager who will be your
helper, partner and guide.
“We enjoy great relationships
with our customers and are
always looking at ways to
make things better and easier
for them. When you stop to
think about it, we actually
share their goals!”
Nicky Allen, CRT’s Customer
Operations Manager
7. We help our customers know their customers better
Let us guide you on your customer engagement
strategic planning and tactical implementation.
See the reality of your business through your
customers’ eyes and let their experiences inform
your direction and success. Measure the results
of change through continuous feedback.
Get your staff on board with the engagement
process - if they feel included they are more likely
to support it. Celebrate your accomplishments
with your people.
Let your customers know the difference their
feedback makes, which enhances engagement
and builds loyalty.
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Hello and welcome to CRT.
The Customer Experience is
intrinsic to success. So many
companies provide a distinctly
average service, and yet it’s not
too much of a stretch for those who
‘get it’ to shine. The right systems
need to be in place, supporting
the right people with the right
attitudes. Ultimately however,
culture underpins everything, and
it’s those at the top who shape it.
A real-time survey solution can be
enormously powerful in informing
change and improvement,
delivering a wealth of benefits
almost by default. We love working
with organisations who share our
enthusiasm for excellence and
innovation.
The continuous
improvement journey
Message from our CEO,
Simon Rowland
I would of course say that our
customer engagement solutions
and services are the best, but this
is borne out by the fact that some
of the most respected companies in
the UK choose to work with us.
So, whether you are an SME
looking for a feedback solution that
will grow with you, or a national
organisationseekingtoreviewyour
customer relationship strategy, we
would be delighted to hear from
you. You’ll be in good hands, and
we can enjoy the journey together.
Every success,
Talk with us about our customised workshops