Join this this session and hear from Nimfa Delos Santos, Manager of Travel and Purchasing at Zappos, Linda Chuan, co-founder of Silicon Valley Sourcing Leaders, and Kathleen Wong, Program Manager, Supplier Corporate Responsibility at Adobe, on how their innovative companies have improved business performance with a focused approach to supplier diversity.

1. Stay Agile and Competitive with
Supplier Diversity
Nimfa Delos Santos
Manager, Travel
and Purchasing at Zappos
Linda Chuan
Co-Founder of SVSL
Kathleen Wong
Program Manager,
Supplier Corporate Responsibility at Adobe

2. #scoutspark
Introductions1
AGENDA
2
3
4
Key Supplier Diversity Initiatives from Zappos, Adobe, & Best Practices from SVSL
Panel Discussion
Audience Questions

3. #scoutspark#scoutspark
COMPANYOVERVIEW
Zappos LLC was founded in 1999 and is based in Las
Vegas, Nevada, operates as an online shoe retailer
selling many different types of footwear. Zappos had
expanded their inventory to include clothing vegan
shoes, handbags and other accessories. In 2004, they
launched a second line of shoes called Zappos
Couture. In July 2009, Zappos became a subsidiary of
Amazon and continues to operate as an independent
entity. Zappos is known for its 10 Core Values and
Customer obsessed environment. The company was
recognized by Fortune companies “100 Best Places To
Work for in 2009, 2010, 2011, and 2012.

4. #scoutspark
• 20+ Years of Procurement/Supply Chain Professional Experience
• Supplier Diversity Advocate For More Than 10 Years
• Hired at Zappos in 2016 –Manager, Travel and Purchasing Indirect/Non-Trade
Nimfa DelosSantos
My Journey to Zappos
• Achieve Financial Commitment and Build an Evolutionary Organization
• Obsess Over Customers and Amplify The Zappos Brand
• Employee Experience and Culture Health
Key Initiatives at Zappos
• Dedicated Business Unit & Champions In Each Cost Centers To Advocate For Supplier Diversity
• Inclusion of Diverse Suppliers in RFP, RFQ, Reverse Auction
• Participates in Local and Regional Match Making and Trade Fairs
How Zappos Makes Supplier Diversity a Priority

5. A professional network of
strategic sourcing &
procurement leaders dedicated
to elevating the profession
through knowledge sharing and
collaboration. As innovators,
we aim to deliver greater value
and education to our
organizations, industries, and
greater community.
TR provides integrated and
intelligent information for
businesses and professionals. It
serves decision makers in the
financial and risk, legal, tax and
accounting, intellectual
property, and science and
media markets.
Salesforce is the world's #1
customer relationship
management (CRM) platform.
Our cloud-based, CRM
applications for sales, service,
marketing, and more, don't
require IT experts to set up or
manage — simply log in and
start connecting to customers
in a whole new way.
COMPANYOVERVIEW

6. #scoutspark
• VP, Global Head of Technology Sourcing, TR
• Sr. Director, Global Strategic Sourcing, SF
• Director, Global Procurement & Sourcing, Yahoo!
LindaChuan
My Career Journey
• Broke ground for program initiation
• Actively source small and/or minority owned suppliers innovating in Tech
• Success stories with Scout, Docusign, Apttus, Seal, Lenos, Supply Hive
Key Initiatives for Supplier Diversity
• Focused on ‘supplier’ management; not spend
• Use ‘best of breed’ solutions; not end-to-end suites
• Start small, then grow
Best Practices in Making Supplier Diversity a Priority

7. #scoutspark
COMPANYOVERVIEW
Adobe is the global leader in digital experience and
digital media solutions. Our tools and services allow our
customers to create groundbreaking digital content,
deploy it across media and devices, measure and
optimize it over time and achieve greater business
success. We help our customers make, manage, measure
and monetize their content across every channel and
screen. Adobe was founded in 1982 and is
headquartered in San Jose, California.
#scoutspark

8. #scoutspark
• MBA, Sustainable Management, Presidio Graduate School
• BS, Environmental Economics, UC Berkeley
• Sustainable Transportation Researcher
Kathleen Wong
My Journey to Adobe
• Data Center Sustainability
• Supplier Diversity
• Change Management & Process Improvement
Key Initiatives at Adobe
• Participation in industry groups
• Manage key prime supplier relationships and pass-through spend
• Buyer stakeholder roadshows
How Adobe Makes Supplier Diversity a Priority

9. PANEL DISCUSSION

10. Can you define the term "supplier diversity"
as it relates to your experience?

11. Why is supplier diversity important to your business?
What is the biggest value add of working with diverse
suppliers?

12. Have you found advocating
for diversesuppliershas beenatops-downor
bottoms-up exercise?

13. How do you get buy-in from those hesitantto
change?

14. Howdo youevaluate
these suppliers?

15. Howdo youidentify more diversesuppliers to work
with?

16. Have you had toaddress issues in terms of timing
or quality and howhave you handled those?

17. What has been yourbiggestsuccess story?

18. Have you worked with agencies that certify
diversesuppliers?
Whatis that experience like?

19. Thank You!Nimfa Delos Santos | ndelossantos@zappos.com Linda Chuan | lindachuan@gmail.com Kathleen Wong | katwong@adobe.com