The document discusses Brookdale Senior Living's digital transformation of its procurement process through "assisted sourcing" driven by the Zycus source-to-pay suite. It describes Brookdale's key challenges with limited spend influence, compliance issues due to a localized culture, and lack of granular spend visibility. The transformation aimed to address stakeholder perceptions, benchmark spend visibility and sourcing against peers, create a business case, and gain executive support through a phased approach focusing first on spend analysis and e-sourcing. The digitization effort enabled increased spend influence and sourcing effectiveness through greater visibility and analytics-driven insights.

1. Transformation Talk:
“Assisted Sourcing” Drives
Digitization at Brookdale Senior Living

2. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Assessing Procurement Pain Points
Top Pain Points:
 Procurement Spend Influence Limited
 “Win Locally” Culture Presents Compliance Challenges
 Granular Spend Visibility Lacking
 Fragmented Supply Base Limits Leverage
• What were the key
challenges you faced prior
to your Digital
Transformation initiative?
• What tools were available
and where did you see the
biggest gaps in your
procurement technology
infrastructure?
• Where did you rate your
pain level on the “Pain-O-
Meter”?

3. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Addressing Stakeholder Perceptions of Procurement
• Before starting your Digital
Transformation journey,
what was the perception of
Procurement within your
enterprise?
• What tools or methods do
you use to engage
stakeholders and elicit
feedback on their
perception of
Procurement’s
performance?

4. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Check out our webinar at https://zyc.us/2GNw7jJ

5. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Benchmarking Spend Visibility
38%
99%
Peer Top Performer
Line-Item Spend Visibility Rate
Source: Purchase-to-Pay Study, The Hackett Group, 2017
Ability to View Spend Data by Supplier
• How did your spend
visibility – at the
Supplier and Line-
Item Level – compare
to the Peer Group and
World-Class
Benchmarks?
• How did a lack of
spend visibility impact
your ability to
influence spend?

6. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Benchmarking the Sourcing Process
• How did your Sourcing
cycle time compare to
the overall benchmarks?
• Which steps consumed
the most time? Where
were the choke points in
the process?
• What is ideal time
allocation by step that
would help to maximize
the value created in the
Sourcing process?

7. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Creating the Business Case for Digital Transformation
• What were the key value
drivers of your business
case for Digital
Transformation?
• What were the key criteria
you applied in the
technology selection
process?

8. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Getting the C-Suite On-board
CIO CFO CPO
• What were the “hot button”
issues for each of these key
executives that you had to
address?
• How were you ultimately
successful in getting
consensus?
• What role does the C-Suite
play beyond funding the
initiative, in helping drive
enterprise-wide adoption?

9. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Check out our webinar at https://zyc.us/2GNw7jJ

10. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Best Practices for S2P Transformation Sequencing
Spend analysis E-Sourcing SBM
Map external spend
Negotiate Strategic
Agreements
Manage compliance
Manage Supplier
Relationships
CLM
VMSP2P
Source: Gartner “Best Practices for Sequencing Procurement Solution Investments”
• How did your approach for sequencing S2P Transformation conform to
or differ from this best practice model?
• When did you start the S2P Transformation process and how long did
each step take?

11. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Digitization’s Impact on Spend Influence, Efficiency
• How has Digitization enabled
Procurement to increase your
Spend Influence?
• How does Spend Visibility
translate to “Assisted
Sourcing” – i.e. what has
been the impact on Sourcing
effectiveness?
• What efficiencies have you
seen, e.g. spending less time
compiling data vs. gaining
insights from the Analytics?
Source: The Hackett Group

12. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
What Digital Transformation Means for Procurement
Four pillars support
procurement’s digital
business strategy
Data and analytics
form the foundation
The Digital Business Strategy
2
Omnichannel,
personalized
stakeholder
experience
3
Digitally
enabled
procurement
workforce
4
“Smart”
orchestration
of source-to-
pay services
5
Ecosystem of
networked
solutions
1 Analytics-driven insights
Source: The Hackett Group
• How is Procurement’s role
evolving in the era of Digital
Transformation?
• How do analytics-driven
insights underpin the Digital
Transformation?
• What are the next
steps/major focus areas on
your Digital Transformation
Journey?

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info@zycus.com
www.zycus.com
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