Karron Marston has over 10 years of experience in customer service, administration, and research roles. She is currently a senior team leader at KPMG, where she provides research on accounts, manages data in CRM and SAP tools, and reports on key metrics. Previously, she held roles such as office administrator, HR analyst, and customer care executive, where she was responsible for tasks like recruitment, payroll, customer service, and managing teams. Marston has a bachelor's degree from Delhi University and is pursuing an MBA from IMT Ghaziabad through distance learning.

1. Resume of Karron Marston
WORK EXPERIENCE
KPMG (KGS) June2010 till date
Position: Senior (Team leader)/ CRM /SAP
KPMG in India is one of the leading providers of risk, financial and business advisory,
internal audit, corporate governance, and tax and regulatory services. With a global approach
to service delivery, KPMG responds to clients' complex business challenges with a broad
range of services across industry sectors and national boundaries.
Key Responsibilities Areas
 Actively support on the enhancing the Sales Enablement / Marketing Support products by
analysis of activity, trends and by obtaining / analysing client/account feedback
 Provided extended research information on UK FTSE 350 accounts
 Research work, (Seibel) CRM, SAP, Expenses etc
• Research accounts FTSE 350 UK and India using tools BoardEx, DNB, Factiva,
Google
• Attention to details maintaining data on CRM and SAP Tool
 Help the account team to formulate the growth strategy, enhance relationships and
increase service opportunities leading to better management of the account
 Weekly reporting, preparing Dashboard, Weekly and Monthly team stats, Key account
related MI reports from SAP or CRM
 Organize Training for staff members, preparing of Training material
 Strategy planning with stake holders
 Awarded last Quarter ‘Above and Beyond’
 Joined as ‘Team administrator’ (Off-shore secretarial Support) moved to a different role
as Sr. Analyst and then Promoted as Senior
Cyber Intelligent Security (March 2009 – February 2010)
Position: Office Administrator
Key Responsibilities Areas
 Was managing the Attendance, Recruiting, Induction, Leave Management, payroll,
Joining and Leaving formalities of the employee
 Searching for candidates on Job Portals.
 Housekeeping - ensuring the cleanliness of entire office
 Office maintenance – safe and smooth operations existing office equipments and
appliances
 Vendor management – to deliver timely and efficient services and to derive optimum
value of time and money spent
 Office administration – interacting with support staff and getting office tasks executed
effectively.
 Events and activities – plan and take lead in organizing various events and activities that
happens regularly at office.
 Managing office expenses and also company finances.
 Managing front office desk (EPABX System).
 Managing Calendar of company Director, also email letters on his behalf
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Hno-2 Telephone Exchange Building, Rajouri Garden, New Delhi-110023
Phone: 011-25175333, Mobile: 9811243259, 9560509437
Email – marston@rediffmail.com

2. Resume of Karron Marston
Motorola India Pvt ltd (17th June March 2009)
Position: Hr Analyst (6 months contract)
Motorola brings personalized media and mobile experiences together to meet the exploding
consumer demand for video and interactive services
Key Responsibilities Areas
 Taking care of India, Singapore employee queries.
 Provident Fund, Form 16, leaves, Reimbursements related queries.
 Joining and Leaving formalities
 Reference check
Infovision group (10 July06 – 14 june08)
Position: Team Developer
Infovison has been in the business of providing CRM and call centre solutions to leading
multinationals since 1991. Infovision brings professionals management outlook along with
extensive experience in the service and information technology Industry to be a Key player in
‘IT enabled services’ sector. It adopts a quality conscious work ethic, tempered with a clear
and in depth understanding of the business environment.
Key Responsibilities Areas
 Supervising attendance system and preparation of attendance reports on weekly as well as
monthly basis
 Taking care of over all performance on my team, including stats and quality,
 Process- BBCS (broadband Landline services) UK inbound Process
IBM Daksh (Oct 2004 – Jan’ 06)
Position: Customer Care Executive
IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business
processes for clients from across the world. With 14 service delivery centres’ in India, IBM
Daksh is a key part of a network of more than 36 BTO centers around the world. Today IBM
Daksh employs more than 20,000 people and has won several major awards for employee and
customer satisfaction
Key Responsibilities Areas
 Excel in both independent and team work environments
 Working as Customer service executive.
 Appreciated by the customer for the service 8 times.
 HR representative for the team.
 Point of contact between Quicken, Inc and IBM Daksh for the team.
__________________________________________________________________________________
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Hno-2 Telephone Exchange Building, Rajouri Garden, New Delhi-110023
Phone: 011-25175333, Mobile: 9811243259, 9560509437
Email – marston@rediffmail.com

3. Resume of Karron Marston
 Quicken is an accounting software.
PROFESSIONAL QUALIFICATION
 Successfully completed 1 year course in Hospitality and aviation management from (AHTI)
Airhostess training institute affiliated with Rai University.
 Did Promotional events for Bacardi and Fun Cinemas.(2012-2013)
Worked with The Grand New Delhi for 1 Month as a trainee in foods and beverage, Front
Desk officer, Guest Relations.
EDUCATIONAL QUALIFICATION
 Bachelor of Arts from Delhi University
 Higher secondary from Central Academy Sr.Sec School, Delhi
 Pursuing MBA from IMT Ghaziabad(distance learning)
OTHER INFORMATION
 Date of Birth : 23rd November1984
 Fathers Name : Donald Marston
 Martial Status : Married
 Passport : Yes
__________________________________________________________________________________
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Hno-2 Telephone Exchange Building, Rajouri Garden, New Delhi-110023
Phone: 011-25175333, Mobile: 9811243259, 9560509437
Email – marston@rediffmail.com