Venkatesh Gundu is a senior operations manager at Infosys BPO Ltd in Bangalore with over 12 years of experience. He has managed operations for clients in industries such as online advertising, software resale, and telecom. Some of his key responsibilities include business planning, budgeting, resource allocation, and driving cost efficiencies. He has received several awards for achievements like establishing business analysis processes, receiving client satisfaction awards, and successfully transitioning resources between clients. Gundu has a certificate from IIM-Ahmedabad and bachelor's degree from Osmania University.

1. Venkatesh Gundu
Email:venki_g5@yahoo.co.in Mobile: 9900105429
Objective: To work in a fulfilling and challenging atmosphere by contributing my knowledge, skills and
experience towards organizational growth and self-development.
Experience: Total work experience: 12 years plus at Infosys BPO Ltd, Bangalore.
Current Role: Senior Operations Manager.
Summary of Client experience:
1. Transformational Solution Group (November 2011-Till date)
2. Online Advertising Client (March 2011-October 2011)
3. Software Reseller Client (January 2007-February 2011)
4. Telecom Major (January 2004-December 2006)
Key Responsibilities:
 AssistingBusinessUnitLeaderinarrivingat tactical and strategicdecisionstosupportthe
businessunit’sgoals(financial,quality,production,customerservice,operational efficiency)
 Planning&Analysis - Budgeting,BestEstimate- Minimal Variance betweenBestEstimatesvs
Actual
 Business plan- Review,analyze andcreate detaileddocumentationof systemsanduser
needs,andstepsrequiredtodevelopormodifybusinessplan
 Analyze businessunit’sactivitiesandtrendsandcompare analyze againstthe service
standardsand bestpractices.Presentfindingsandworkwiththe BusinessUnitLeaderand
otherpersonnel toidentifyandimplementstrategiesthatwill addresstactical andstrategic
goals.
 HandledRevenue Projections,Billing,GrossMarginimprovementandRevenue Productivity
analysisforall unitsinthe organization.
 Gross marginImprovement - WorkedCloselywithOperationsteamsandcome upwithIdeas
to improve the grossmargin.
 ManagementUpdatesandReview - Data Quality&completeness,Adherence totimelines,
reviewandclose of Actionitems
 Resource allocation,Resource Management.
 SecondmentProcesswhichincludesresource managementbetween InfosysTechnologyand
InfosysBPO.
 Resolvingemployeeissuesrelatingtosalary,transfers,attendance,travel, accesscontrol,
visarelatedetc.
 Providingsupportforall employeesinTransformationSolutionGroupwhichconsistsof BPO
and Technologyemployeeswhoare workingforBPOprojectsonSecondment.

2.  Attritionandemployee dataanalysis.UtilizationAnalysis,inordertomaintainand reduce
the employee costonthe unit.
 Managing all offshore administrativeaspects,re-deploymentof all clientresourcesandOff-
BoardingfromClientNetwork.
 Drivingcostefficienciestoimprove financial performance of the teams.
 AnalyzingandprovidingearlywarningtoOperationswith respecttoshortage of resources
and billing.
 Includesresponsibility,accountability,accuracyand timeliness,integrityof dataandreports
sentto clientandinternal stake holders.
 Resolvingandprovidingsolutionsto the Operationsand Businessenablingfunctionsof
InfosysBPOLtd.
 Providingcrosstrainingtothe teamon each functionforsmoothhandoverandforfurther
successionplanning.
Achievements:
 Established and streamlined the process of MIS (Business Analysis & Reporting) for 5 clients
in Infosys BPO Ltd.
 Continuously received two Individual Extra Miler Award for excellent performance and support
provided to Operations – British Telecom (Infosys BPO Ltd).
 Received Team extra miler award for automating agent performance matrix for appraisals and
for generating revenue for the company.
 Received Teaming Award from the client (Software reseller client) for customer satisfaction.
 Received awards for best performance (TSG).
 Received award for the diligence and consistency in the work done.
 Successfully completed Reverse Transition for the Software reseller client and also
redeployed 120 employees to different client operations within the organization.
Educational qualifications/Certifications:
 Completed Certificate of Management Program from Indian Institute of Management-
Ahmedabad(IIM-A)
 Bachelor of Science, Osmania University, Hyderabad
 Yellow and Green Belt Trained
Personal Details:
 Date of birth: 5th February 1974
 Hobbies: Travelling
 Languages known: English, Telugu, Hindi.