Julie Pappas is seeking a customer-focused position where she can operationalize quality standards and metrics. She has over 10 years of experience in quality assurance, operations, and sales. Most recently, she worked in quality assurance at Majors Plastics where she supported customers, ensured product quality, and trained new employees. Prior to that, she was a machine operator and homemaker. She is skilled in Microsoft Office, communication, and goal achievement.

1. Julie Pappas
Objective To obtain a position with a highly motivated and profit oriented organization that shares
my commitment to operationalizing the concept of customer focus, establishing service
performance standards, measuring performance against benchmarks, recognizing and
rewarding exemplary behavior and maintaining enthusiasm for the customer at all times.
Experience December,2013 - Present Quality Assurance Omaha, NE 68127
Majors Plastics, Inc
• Actively support customer requirements through the use of the Quality Operating
System procedures to verify product quality and document findings
• Provide quality reporting to appropriate parties
• Document approval – ensure that the current revision is applied
• Request changes as necessary for specific manufacturing process
• Daily discussion to include quality concerns, on-going issues, tests, rework,
capability studies, start-ups in progress or special projects
• Compute, record and proofread various documents, records and reports flawlessly
• Sole responsibility for inspection of incoming (customer-supplied) materials and
verify they conform to specification.
• Proactive in dealing with other departmental areas that impact enterprise
• Review and report various documents to ensure accuracy and for technicalities
• Train and assist all new employees, provide team building environment
• Major strengths in workflow production, research and problem solving
July 22, 2013 to December,2013 Machine Operator Omaha, NE 68127
Majors Plastics, Inc
• Read the Manufacturing Process Sheet (MPS) to determine what process and
procedures are needed.
• Have all required supplies and tools needed to perform necessary job duties per the
MPS.
• Verify that all required items are at workstation.
• Monitor machine(s), and visually inspect product for cosmetic defects.
• Complete assembly job per work instructions in the Manufacturing Process Sheet
(MPS).
• Package acceptable products into boxes per MPS, and reject inferior products that
do not meet quality specifications.
2005 – 2013 Omaha, Ne
Homemaker
• Manage schedules and logistics
• Create and balance priorities
• Create and implement a cost-effective budget
Home (402) 706-3755 email: julieppps@yahoo.com
3210 s 131 Atwood Omaha, NE 68144

2. • Work closely with teachers to monitor academic performance of each child within the
home environment
• To plan, organize, supervise and execute extracurricular activities, both in and out of
the home.
• Mediate disputes among family member and facilitate solutions for those disputes.
• To establish, execute and enforce loving discipline of the children
• Negotiating with suppliers, to pay invoices, reconcile accounts and negotiate saving.
2003 – 2005 Sales Omaha, NE
H&S Contracting
• Promoting sales of roofing and gutters through outbound sales
• Managed customer sales and returns based on policies and procedures
• Significantly raised the bar for all customer satisfaction and service
Skills
• Microsoft Office Suite
• Written and oral communication
• Self motivated
• Perfect Attendance / Time management
• Goal oriented and team player
• Tactfully deal with subjects of a sensitive nature. Demonstrate solid maturity and
judgment
• Multifaceted individual contributor as well as support staff
• Ongoing history of outstanding performance evaluations
• Organization
• Dedication
Education Benson High School, Omaha NE -Diploma
Nancy Bounds Modeling School -Certificate of completion
Courses:
Introduction to Print Reading – Completed
MRT – Morals Recognition Therapy – Completed – (with the honor of being keynote
speaker at the gradulation.)