Terrica Moore has over 10 years of experience in human resources, management, and supervisory roles. She currently works as a Co-Manager at Kroger in Memphis, TN where she is responsible for meeting statutory requirements, recruiting and training over 100 associates, and achieving measurable results. Previously, she was a Shift Manager at ALDI in Memphis where she supervised associates and ensured compliance with policies. She also has experience as an Account Manager at U.S. Security Associates where she managed a staff of 17 people and was responsible for accounts payable. Moore has a Bachelor's Degree in Criminology from the University of Memphis.

1. T E R R I C A S . M O O R E
1975 Abbott Cove, Cordova, TN 38016
901-315-2034 • terrica_nolen@yahoo.com
Proactive professional with several years of human resources, management and supervisory experience. Proven
abilities in organizing management workflow and using a proactive approach to problem solving. Demonstrate
commitment to leadership through contributions in boosting employee morale, improving retention, productivity
rates, and streamlining policies and procedures; advanced computer skills in AS400, MS Office Suite, YMS and other
applications/systems.
Professional Experience
Kroger •Retail • Memphis, TN 38122
April 2014 - current
Co-Manager – Responsible for meeting all relevant statutory and mandatory requirements associated with the
framework of the company’s core values and missionstatement
 Identifying and managing risks, issues, and dependencies
 Recruit, train, develop and coordinate a staff of over 100 associates
 Identified vacancies and performed difficult staffing duties, including understaffing and administering
disciplinary procedures
 Analyzed training needs to design employee development and safety programs
 Provide leadership and enforce company policies
 Achieve measurable results by following company’s standards
 Utilized time management skills for fast paced environment
 Optimize sales through prompt and excellent customer service
 Coordinate planning and delegating daily work assignments and schedules to associates
 Ensure lean accounting practices
 Responsible for evaluating business operations for efficiency an cost
 Oversee total store orders and financials
ALDI • Memphis, TN 38141
June 2013 – April 2014
Shift Manager – Assist in the overall coordination, direction and evaluation of departmental activities
 Support Grocery Manager in daily store operations in compliance with established procedures
 Supervise multiple associates in store setting
 Ensure all associates follow the company policies and laws
 Resolve store problems and address employee issues
 Coordinate with Grocery Manager in planning and delegating daily work assignments and schedules to
associates
 Order and stock merchandises according to company policies
 Maintain and keep the facility clean, safe and organized
 Maintain shelf allotment and shelf tagging and ensure the products are placed in right place with
appropriate labels
U. S. Security Associates •Branch Office • Southaven, MS 38671
October 2010 – March 2013
Account Manager – Establish and implement goals and objectives for transportation and distribution facility

2.  Decreased office overtime to less than 5% by implementing needed controls and procedures
 Assisted in the implementation of SOP and truck safety procedures Enhanced compliance and staffing
performance
 Managed a staff 17 people and ensured all training and cross-training of staff
 Managed and reviewed monthly P&L
 Responsible for accounts payable for location
 Inventory and order all office supplies
 Handled a busy phone system, functioned as primary liaison to customers, and ensuredconsistency
 Entered all employee verification and data into AS400 and Past Positivesystem ensuring 100% compliance
 Solved client problems with innovative solutions
 Faxing, photocopying, and other clerical duties
Education
University of Memphis • Memphis, TN
August 2003 – May 2008
Bachelor’s Degree – Criminology