Breeze Woodward has over 10 years of experience in customer service, project coordination, and process improvement roles. She is currently an Analyst at Sunrun, where she serves as a liaison between sales, operations, and other departments to coordinate solar installation projects. Previously, she worked as a Project Coordinator at Verengo Solar and held various customer service and administrative roles at other companies. She is proficient in Microsoft Office, Salesforce, and other systems. Her experience demonstrates strengths in communication, problem solving, process improvement, and training/mentoring others.
Resume of experienced Senior Project Manager with strong technical direction and strategy development to Agile, looking for work in Canada. PMP® Certified
Resume of experienced Senior Project Manager with strong technical direction and strategy development to Agile, looking for work in Canada. PMP® Certified
1. Breeze Woodward
1946 Lima Dr San Luis Obispo, CA 93405 480.414.2626 theindependentone@gmail.com
Summary of Qualifications
Objective Driven CRM Expert Experienced Microsoft Office User
Team & Process Oriented Excellent Communicator Case Analysis and Management
Mentoring and Coaching Quality Assurance Process Improvement
Professional Experience
Sunrun Partner Help/Deal Desk Analyst April 2015- Present
• Responsible for developing and maintaining knowledge of a variety of products offered to customers in 14 states
and 40+ utilities.
• Serve as liaison between sales and operations teams for project requirements, increasing speed to installation
and activation of solar system.
• Established cross-functional relationships with various internal and external servicing departments to
collaborate and research information necessary to move projects forward.
• Assist in the creation of change orders after initial sale to provide what is fair for Sunrun and the customer.
• Aided in the expansion of our partner help desk team; trained and on-boarded six members of the team,
continuing to help lead by ongoing training and handling escalations by partner companies.
• Contributed to enhancing processes, procedures, and overall workflow management system (Salesforce).
• Adapt to new product and process roll outs and provide specific feedback that contribute to new improvements
• Helped create job aids for sales consultants and deal desk team to utilize for 40+ markets
• Proficient in working in numerous systems simultaneously in inbound/outbound call setting to ensure both
direct and partner deals are accurately processed.
• Demonstrate ability to analyze and action various management reports and performance metrics designed to
monitor status of work-flow and service levels
• Proven leadership skills by coaching, mentoring, and influencing direct and indirect team members of all levels.
Verengo Solar Project Coordinator April 2014- March 2015
• Process moderately complex to complex jobs in a manner that minimizes cycle time and maximizes realization,
warranting customer satisfaction.
• Ownership of job from sale to activation of installed solar system (90 day average).
• Build rapport as single point of contact to customer to relay consistent, timely status updates and obtain any
outstanding information needed to move solar project forward.
• Proven ability to seamlessly transition and adapt in a work environment with ongoing changes to
policies, procedures, and requirements
• Collaborate with utility company, finance partner, sub-contractor, and city inspector to meet project deadline.
Wells Fargo Mortgage Home Preservation Specialist II June 2012 – April 2014
• Accountable for performing in a fast paced environment to exceed tight deadlines with a pipeline
averaging 100+ loans.
• Ensure all jobs move through outlined process within company SLAs and promptly address all items
outside of SLA to get process moving forward again.
• Evidenced strong analytical skills/knowledge of investor credit policy by providing high standard of
service while executing a complex end to end process.
• Continued top performance in metrics each month with total amount/speed of loans submitted into
underwriting, time from submission to decision of files, and quality score averaging 95%.
• Received numerous awards/acknowledgments for outstanding job performance, including quality of
work, professionalism, and constant willingness to help and lead peers to success.
2. GE Capital Retail Bank Collections Representative February 2010 – June 2012
• Relied upon to recommend workout solutions to accounts in different stages of delinquency while
providing excellent customer service amid difficult conversations.
• Consistently exceeded performance expectations by providing courteous service while performing
administrative tasks such as account maintenance and payment collection.
Bright International Productions Control Administrator August 2008 – February 2010
• Prepared and closed work orders for production to attain monthly goal of $2,000,000 in shipments to
customers.
• Partnered with purchasing department to carry out the schedule to make production successful.
• Worked with Quality Assurance to seamlessly transition materials from quarantine to available stock
• Monitored and entered data for all components & raw materials for inventory count updates on a day-
to-day basis
• Collaborated with Customer Service and Accounts Payable/Receivable to have work orders closed in a
timely manner for shipment and invoicing.
• Followed contingency plans to resolve problems with supply and recommend solutions
• Worked to resolve actual and potential issues with documentation and/or deliveries.
Education
Corona Del Sol High School May 2004
Obtained high school diploma one year early with overall GPA of 3.5