1. Lauren Murray ______________________________________________________
07891049529 | 2 Winterdale Cottages, Chelmsford, CM3 6BX | laurenmurray8@hotmail.co.uk
An autonomous individual recognised throughout longstanding career for the ability to adapt
and learn quickly, able to grasp new concepts and respond well to challenges. I pride myself
in being a highly motivated team player committed to achieving results. I am an excellent
administrator with a methodical and conscientious approach to delivering high levels of
accurate work. I also boast a high degree of communication and problem solving with
attention to detail, whilst providing innovative solutions.
Current Role and Responsibilities
Reporting directly to the Director of Business Operations at an international
conference company my role is to create and lead a high performing team of service
& finance personnel enabling the company to tactically deliver over 72 events per
annum.
§ Created and implemented a transparent financial management system
§ Collating and reporting daily revenue figures to senior management and CEO
§ Overseeing the invoicing, allocation and collection of payments for up to 7
international conferences per month across three currencies
§ Managing accounts receivable; negotiating and enforcing collections to recover funds
and expedite the clearance of delinquent accounts
§ Responsible for data protection and information security throughout the business
§ Act as a liaison function between senior management, clients and employees to
address a myriad of business critical issues
§ Assist with recruitment process including interviewing, hiring, training and evaluating
employees
§ Ensures accurate and timely audits of up to 7 conferences per month
§ Oversees all incoming sales revenue with an annual turnover of 8 million
§ Managing a busy registration desk onsite at the conference
§ Generating the delegate list and badge preparations
§ Account managing the conference investors; sponsors, exhibitors and partners. Once
on board, taking ownership of the client account to ensure that all contractual benefits
are upheld in accordance with their agreement; proofing e-commerce websites to
ensure online presence, compiling pre and post event mailings with clear investor
branding and arranging introductions with other branches of the company for a
smooth and professional process
§ Liaising with high level decision makers from Blue Chip corporations on an
international level daily

2. § Overseeing the timely response of inquiries in accordance with company SLAs
§ Demonstrating a keen ability to adapt quickly to change; when exploring new global
markets working closely with my team to research then revise current processes and
working hours to meet the needs of new clientele.
§ Management of the E-commerce sites in respect of all aspects of delegate
registration; creating automated client correspondence, progression of payment,
updating client profile, creating ‘products’ for new conference launches
§ Remotely managing 10 freelance transcribe assistants; liasing between the
production teams and transcribers to deliver an efficient turnaround on research calls
to aid a quicker production cycle
Employment Chronology
§ Customer Service Manager: LBCG, November 2011 – Present
§ Client Service Advisor: Aetna International, Sept 2010 – Nov 2011
§ Account Handler: Simply Insurance, January 2009 – August 2010
§ Underwriter: Towergate Underwriting, September 2006 – July 2008
§ Operations Assistant: Towergate Underwriting, September 2005 – September
2006
§ Sales Advisor: Computer Shop, July 2004 – September 2005
§ Receptionist / PA: Claverings Managed Workspace, July 2003 – June 2004
Computer Proficiencies
Windows; MS Word and Excel, Salesforce, Dotmailer, Landscape, Actisure, Bundle Builder,
Dolphin and Misys.
Education
Billericay School – GCSE
CII Qualification – FIT exam
Certificate of Competency Pass: FSA Awareness, Complaints Handling, Money
Laundering, Errors and Emissions Avoidance, Data Protection Act and Conflicts of
Interest and Inducements.