1. Lilac Alencaster
4419 S Homan Ave, Chicago, IL 60632
(773) 641-9260 ● alencasterlilac@hotmail.com
Education
Bellevue University Online –Omaha NE
Master of Healthcare Administration, expected December 2017
Robert Morris University – Chicago IL
Bachelor of Business Administration in Accounting – July 2007
Experience
ATI Physical Therapy
January 2016 – Present
Cash Application Specialist
 Accurate entry of daily ACH, patient, and credit card payments into Touchstone and
RTK systems by date of deposit.
 Identify any necessary contract issues related to incorrect payments and communicate to
supervisor/manager immediately.
 Communicate/correspond with office personnel to ensure accuracy of data within the
patient account.
 Print batch reports and balance each cash batch posted.
 Ability to meet productivity standards by 100%
 Process an average of $1.8M of payments on a monthly basis
May 2010 – June 2015
Front Office Coordinator
 Prepare professional written and electronic correspondence for multiple levels of clients,
both internal and external.
 Create, organize and file patients’ charts, including accurate documentation of phone
calls and missed appointments.
 Accurately handle currency, and ensure accurate accounting of funds in accordance with
patient payment and cash handling procedures.
 Schedule new patients and obtained insurance information.
 Provide a friendly and welcoming relationship with all patients and clients, including
physicians, attorneys, and nurse case managers.

2. Columbia Explorers Academy
April 2009 – April 2010
Special Education Teacher Assistant
 Assisted all primary grade teachers with students’ projects, lunch duty, and recess.
 Instructed groups of students with special needs with reading, math, and language skills.
 Collaborated with teachers and administration to inform parents and students of updates
and school year information.
New 35th & Western Currency Exchange
December 2007 – January 2009
Cashier
 Provided outstanding customer service.
 Maintained outstanding operational standards and inventory by meeting deadlines.
 Supervised three employees productivity and trained a total of three new employees with
monetary procedures.
 Balanced and audited large volumes of monetary transactions from vault and teller
drawers on a daily basis.
 Assisted supervisor with payroll timekeeping for current and new employees in ADP
system.
Skills and Proficiencies
Fluent in Spanish
Written & Verbal Communication
Medical Terminology
Proficient in MS office, QuickBooks, 10 key pad, Touchstone, and EMR
Ability to prioritize and organize duties as assigned
Extensive cash handling and auditing experience
Ability to work independently and with a team
Proficient time management and problem solving skills