Laura Estudillo has a proven track record of exceeding sales goals and providing outstanding customer service. At her current role at AT&T, she was recognized in her first month for the highest sales per customer. Previously at T-Mobile, she received numerous awards for her performance, ranking as high as #1 in her region. She also demonstrated success as a wedding consultant at David's Bridal, being inducted into the Platinum Club for high sales. Laura utilizes her strong communication and problem-solving skills to understand customers' needs and help them find the best solutions. She aims to provide personalized service and cares deeply about customers' experiences.

1. Laura EstudilloPassionateDeterminedAggressivePersuasiveAmbitiousCreativeFearlessEnergeticEnthusiasticConsistentLeaderMotivatedInfluential
AT&T, Retail Sales Consultant, February 2016-Current
 Graduated AT&T University, with Extensive Training in Customer Experience, Sales, Technological Programs
 Recognized my First Month on the Sales floor for the Highest APO Sales per Customer
 Recognized for Consistently Selling Wired Products (Company’s Main Focus), Direct TV and U-verse Subscriptions
along with Digital Life Security Systems
 Have already been Approached about becoming the store’s Small Business Expert, with the Composition of My
Personal Ideas to more effectively Identify, Close, and Optimize on Local Small Business Customers
 Utilized and Shared my Training and Knowledge of LinkedIn, to Promote the Brand, Yourself, Creative Marketing
and Exposure, along with Gaining and Increasing Business
 Introduced My Ideas and Knowledge of using Networking, Social Media, and Building Relationships to Increase
Customer Growth
T-Mobile USA, Business Account Executive B2B, April 2015- November 2015, Retail Sales Associate, June 2011-April 2015
 Annual Winners Circle Winner for ranking in the top 1% of the company, nationwide in 2013. Rewarded
with an all-expenses paid trip for myself and a guest to Miami in April 2014, a Samsung Galaxy S5 along with
other gifts, and the opportunity to meet and mingle with the CEO, CFO, and many other top executives in the
company.
 Quarterly Winners Circle Winner in Q3, 2013
 #2 Ranking in Kansas City Area for Q1, Q3, 2014
 Ended at #10 in the KC Area for 2014
 Only Employee in KC Area to be invited to Quarterly Recognition Breakfast every Quarter 2014
 Honorably mentioned by Alcatel for the highest Pop 7 Tablet sales in the region during Valentine’s Day Promo,
2015. I sold 25 tablets in 5 days, a higher number than entire stores.
 Awarded an iPad Mini for highest Mobile Internet Sales, January 2014
 One of only Five Members inducted in 2013 into the 21 Club in September, 2013 for exceeding all metrics before
the 21st
of the month.
 #1 Ranking in Kansas City area for Highest Overall Revenue in one month, June 2013
 #1 Ranking on the Regional KPI out of 678 Reps, March 2013
 #1 Ranking in retail in the Kansas City area for Highest Small Business Sales in one month, March 2013
 #2 Ranking in the Region February 2012
 #1 Ranking in Region, May 2015 my first month in my role as Business Account Executive, B2B Sales
 Broke Record for Highest Number of Business Account Activations, May 2015
 Exceeded my Monthly Goals hitting 200%, with a Quota of 100%
 Completed T-Mobile Outpace Training, NY, 2015
 Created and Designed a "sample website", sent up to Marketing and Legal Dept for Implementation
 Created and Designed Informational Video to Send to Prospects
 Well-versed in Power Messages, Bypassing Gate-Keepers to Gain Access to Decision Makers
 Completed Web-guided Courses in LinkedIn, Salesforce, and Social Media
 Natural Hunter for Acquiring New Business in the Kansas City Area
 Utilized my Skills from Retail Store Location, to find Creative and Unique Ideas to Gain Business
 Considered a “Top-Performer” for consistently attaining and exceeding sales goals stretched to 130% per district
requirement, month after month.
Laurabear621@gmail.com
913-244-9393
www.linkedin.com/in/lauraestudillosalespro

2.  Proven record of exceeding performance-based metrics by individually contributing 20% of the total store’s goal
out of 13 reps, month after month, from total number of activations, mobile internet, small business, data attachment,
insurance attachment, device sales, accessory sales, VOC (voice of customer) survey scores, and total revenue.
 Pioneered several best practices that are being used district-wide, such as multi-line/feature activation bundling
sheets, a step-by-step guide to simplify and increase small business activations, a guide to overcoming common
hesitations, a T-Chart for reps to use to compare what customers have currently and what they could have to increase
feature, kit, and activation sales, a beginner’s trouble-shooting worksheet for new-hires, to name a few
 Promoted from a mid-volume location to a high-volume training location to help increase store’s productivity.
 Assist in training new hires, from sales reps to retail store managers. Mentor and coach my co-workers to hit their
goals, while keeping focused on my own personal sales quotas and metrics.
 Appointed by management as a temporary Sales Lead (while a member of management was on leave), responsible for
observing and coaching sales behaviors, various operational tasks, and assisting with sales-oriented scheduling,
March 2014-May 2014.
 Considered a valued advisor by my management team on ways to improve sales, productivity, and team development.
 Managed the outline for several monthly store meetings, for managers to use as a guide to inform the store about
weaknesses, strengths, areas of opportunity, and company-wide focuses
 Nick-named “The Closer” by management and co-workers for my ability to quickly overcome any hesitations, using
the Un-Carrier moves as tools, with a problem-solving approach that is customized to fit each specific customer.
 Huge believer in team-work/selling with an emphasis on positive reinforcement, with the mentality that our
individual successes and our ability to work as a team are all part of a bigger picture that is crucial to the overall
success of the store, the district, the region, and the company.
 Specialize in ways to effectively identify, empathize, and resolve a wide spectrum of customer situations, while always
placing the needs/wants of every customer as a top priority, aligning with company policy and standards.
 Ability to adapt and connect on a personal level with each individual customer by taking a sincere interest in who they
are as a person, and in turn effectively right-fitting them with the perfect plan, devices, and accessories.
 Participated in listening sessions from our Area VP, Retail Commissions Executive, and District Manager. The ideas I
contributed were implemented, resulting in positive changes in our district.
David’s Bridal, Wedding Consultant, June 2003-Feb 2005, Jan 2010-June 2011
 Recognized as a top seller for the company, by being inducted into The Platinum Club, for selling over $450,000
in my first full year as a full-time employee in 2004.
 Returned as the most productive sales person at the highest volume store in the district, with the highest sales per
hour.
 With an average work week of 20 hours, I sold over $250,000 in 2010, and was the only Winner of the “Circle of
Excellence” Award at my store.
 Known as the “best closer” in my store, by effectively closing 90% of my customers with my honesty, “bend over
backwards” customer service mentality, and ability to overcome any objection.
 Appointed as assistant store sales trainer for new consultants by management.
 Known for creatively “thinking outside of the box” and personally hand-crafting custom looks for individual
brides to complement the style of the dress. Focused on being very unique and “edgy” in terms of fashion.
 Routinely collaborated with the bride to creatively help envision and sell the “whole wedding”; this includes the
gown, accessories, bridesmaids, flower girls, alterations, and preservation kits.
 Understanding the importance of growth, I effectively gained new bridal customers, based on referrals from
previous customers. Maintained friendly connections with former customers, based on the close relationship
built, by maintaining a consistent level of professionalism and customer service that was upheld upon EVERY visit
of the bride and her party to the store.
Summary of Qualifications:
 Proven ability to maximize sales and provide outstanding customer service.
 Consistently exceed sales goals and financial objectives.
 Great ability to multi-task with many customers at one time, especially in stressful and busy work environments.
 Been quoted as the consultant who comes across as a “mother, a sister, and a best friend” in terms of service,

3. honesty, and a strong ability to comfort and adapt in a friendly, calming manner to a wide-range of personality
types.
 Consistently a Top Performer at any location and any company I work for.
 Extremely dedicated to the goals and objectives of the company with a unique ability to adjust to the ever-
changing sales focuses.
 Claim my “emotional intelligence” and natural ability to “read” and sincerely care for others as my most proud
quality.
Education:
 Graduated St. Thomas Aquinas High School
 Attended Johnson County Community College/UMKC: course emphasis on Fashion including a class trip to the
Fashion District in New York City, Acting, Reader’s Theater, Literature Interpretation and Performance, Personal
Communications, Psychology.