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The document summarizes an internship that Joséphine Chaton completed at Qunci Villas from July 2013 to January 2014. During the internship, she gained experience in guest relations, revenue management, finance, marketing, and human resources. Some of her important tasks included supervising French-speaking guests, developing revenue and financial templates with a consulting company, promoting events on social media, and finding new interns. Working in hospitality allows her to meet people from around the world and experience different positions each day while learning about other cultures.
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Rosewood Journal - Issue 3, Olivier Lutz, Rosewood Hotel Group New York Offic...
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Training at Habtoor Grand Hotel Beirut - My report
Training at Habtoor Grand Hotel Beirut - My report
josephine_chaton
- 1. General Information: Internship period: July 2013 to January 2014 Age: 20 Nationality: French Hobbies: Photography University: GIHE Course of studies: Hospitality Management Future plan: Consulting Joséphine Chaton Your experience at Qunci Villas: During this internship, I had a training in nearly every department: Mostly in Guest Relation, Revenue Management, Finance, Marketing and Human Resources; My important tasks were: - Supervising the Guest Relations with foreigner. I was also in charge of the French speaking guests. For this task, I was staying at the main reception during the busy time or going around the hotel during the quiet periods. While I was doing that I learnt how to do the check-in / check-out and many other formal processes essential in Front Office position. - Working with the consultants’ company (TSI) to develop the Revenue Management and Financial analysis of the hotel. We created together many templates in order to establish and improve the hotel forecasts through the time. We created as well some packages adapted to the demand and we implemented some new ways to stock data. - Developing the Marketing of the hotel by promoting some events and by creating social network interaction with the guests. - Working with Human Resources’department was also part of my job. I was in charge of finding the new intern as well as doing the communication with the new foreigner staff. I also did create a template for the training of the new intern. Working in the hospitality industry is for me the most exciting thing in my life. It allows me to visualize many different positions and to never live twice the same day. Moreover, I can meet people from all around the world and understand better the other cultures and lifestyles. Qunci Villas allowed me to improve my knowledge in hospitality and my human skills. What makes it great to work in the hospitality industry?