This document provides a summary of Gemma Flannery's qualifications, experience, and skills. She has a BA Honors degree and over 10 years of experience in administration, events coordination, management, hospitality, education, and the arts. Her experience includes roles as an events coordinator and manager at a resort in Australia, an admissions coordinator at a business school in Manchester, and positions in drama, education, and community outreach. She possesses strong skills in communication, customer service, leadership, and organization.

1. GEMMA FLANNERY BA HONS
UNIT 1 21 ANDREW STREET NORTHCOTE, MELBOURNE, 3070
TEL 0456090716
GEMMA_FLANNERY@HOTMAIL.COM
PERSONAL PROFILE
I have worked in a variety of positions that have provided me with a wide range of skills. I have strong IT and administration skills
and excellent organisational and managerial skills. I have worked with a variety of people and children in education of different
ages, backgrounds and cultures and believe I have great communication and interpersonal skills.
I have excellent Management and leadership experience; I am an efficient and responsible leader and managed successful
campaigns and staff. This work has been across hospitality, education and events.
I have excellent attention to detail and work well under pressure and towards deadlines. I have worked in a customer-focused
environment and deliver excellent customer service. I am motivated to work alone or as part of a team presenting a professional
image of the companies I have worked for.
I believe the variety of experience on my CV gives me a great approach and flexibility to my work, allowing myself to continually
develop and learn new skills and find exciting roles, which I am passionate about.
I am a trained Drama teacher, Chef, Skipper, Hospitality Manager, Events Manager, Actor, Writer and Administrator.
I am hard working, a quick learner and am happy to try anything new that challenges me.
PERSONAL DETAILS
Date of Birth 09/03/1983
Nationality British (Permanent ResidentofAustralia)
Marital Status Single
PROFESSIONAL EXPERIENCE
Far Away Bay, The Kimberley - Manager and EventsCoordinator March 2013 – September 2015
 Assisting with the marketing, market research and evaluation of previous events. Promotion for the events with the client and
ensuring we have the correct clientele for the event.
 Managing enquiries and bookings for the event and preparing relevant promotional material and information to be sent out. Day to
day administration, bookings, and produce orders, organizing transport, file management and organization.
 Social Media updates and Photo and Video editing, producing flyers, brochures and promotional material including merchandise.
 Liaise with clients planning the events and ensuring their requests can be met. Outlining a program for the event and making
preparations for this. Proposing new ideas to improve the event.
 Outlining the cost of services and ensuring orders are processed for the correct products and facilities needed for the event.
 Recruiting staff and managing rotas and providing a staff briefing and training and managing staff at the event. Providing
schedules, check lists and payroll.
 Coordinating the running order of events, greeting the clients and guests and outlining the program for their stay, planning
excursions to meet their needs. Leading the excursions and organizing promotional material, gift packs, room planning, allocating
and organizing accommodation,
 Planning menus, ordering stock and outlining a schedule for the preparation and serving of food and refreshments during the
event. Follow up with clients and guests after the event, evaluating the success of the events, and proposing further suggestions
for improvements.
 Working with the client throughout the event and dealing with any problems finding solutions to overcome these. Planning ahead
for extra requirements such as dietary, physical restrictions to the activities and making sure there are alternative options .
Faraway Bay – Cook and Tour Guide
Within my role as an event coordinator, I am also trained to work as a tour guide and chef at this resort, as it is a remote area,
serving a small number of clientele, with a maximum of 20 capacity. I am qualified with my Coxswains skippers’ ticket and
therefore lead Boat excursions and fishing trips to the King George falls and surrounding areas. I also lead 4 Wheel drive tours to
Rock Art sites and bush walking.
If I am not guiding, I work in the Kitchen alongside the owner who also shares the same duties and is a trained chef. I am
responsible for Breakfasts and Lunch services, Entrée’s that are served as canapés, the main course and dessert course.
I have to work to schedule for the amount of guests and also what preparation needs doing for larger groups and suiting dietary
requirements from vegetarian, vegan and gluten free.
Everything is homemade including, bread, pizzas, pasta, pastries and all canapés. In this role I have taken on the Menu planning,

2. stock ordering and implementing new ideas and systems, which have been working successfully.
Manchester BusinessSchool - Manchester University – EventsCoordinator 010/01/2012- 17/11/2013
 Receiving and processing University applications and making offers to students who met the criteria. This involved highlighting
information, contacting applicants for further details and processing documents and offers on the University database, then
ensuring that the correct information packs were assembled and sent out.
 Drafting offer letters and maintaining contact with the applicants and process of their application. Working directly with the
admissions tutor calculating figures and monitoring the number of applications and offers made.
 Monitoring calls and emails to the admissions departments, updating correct information in University documents and online.
Maintaining an updated knowledge of the Institute and courses offered.
 Meeting applicants on an individual basis by appointment taking them on tours of the facilities and presenting them with the
information needed for choosing Manchester University.
 I organised events, open days and visit days for the pending applicants. This involved arranging catering, booking room facilities,
scheduling lecturer’s presentations, working with outside organisations also, meeting new clients and incorporating their skills with
the university.
 I recruited and trained current students to conduct organised tours and provide current information and details of their experience
of university life highlighting the benefits and unique points for Manchester Business School.
 I created and gave presentations to applicants highlighting facts and figures on the University environment and lifestyle, benefits
for the course and information about the city.
 Attending training sessions for immigration and visa information. I was responsible for arranging CAS (Confirmation of
Acceptance) for overseas students coming on a student VISA.
 Processing results and accepting or declining offers, this could involve difficult conversations in a high volume of activity workload.
Manchester University, School of Textiles – Receptionist 01/10/2010 – 30/11/2011
 Acting as first point of contact, assisting with the preparation of registering new students and maintaining student records and
monitoring student attendance.
 Assisting the undergraduate team, dealing with telephone, email and personal enquiries from students and academics as well as
external organisations.
 Providing effective administrative support for the Deputy Head of School as required including word-processing, filing, using a fax
machine, photocopying as required, dealing with post.
 Handling petty cash from the sale of photocopying cards and student events, as well as assisting in organisation and running of
open days.
The following jobswere undertaken asan Independent contractor on a self employed basis.
SkillsSolutions – Recruitment Administrator August 2010 – October 2010
Managing the recruitment process from registration to arranging and invigilating assessments and booking interviews and
organising event days. This included marking papers as well as updating the database and dealing with enquiries.
HelsAngels – Event Manager September 2009 – November 2012
I worked as an event manager on campaigns representing a variety of brands at events and campaigns. This involved leading a
team, liaising with the event site and planers to ensure we have the correct access, materials and ability to deliver the brand.
Managing staff and delivering evaluation reports as well as documenting this with demographic figures and photos.
Greater Manchester Police – Role-play September 2008 – November 2012
I worked with the police as an actor, being given scenarios and scripts and required to conduct an interview for training purposes,
these were difficult subject young adult roles. The police would have to do this under examination being tested on their personal
conduct and interview skills.
Odd Theatre Company – Workshop Facilitator February 2010 – November 2012
This company works with vulnerable and excluded groups, from young offenders to work in prisons. The workshops they lead
provoke thought and opinions on the issues relevant to the group to create a positive and realistic outcome through drama and
performance work. I worked on various projects in community centres and prisons leading workshops on Victim awareness and
social skills improvement.
Blackjack Promotions – Talk to Frank Facilitator September 2008 – September 2012
Working in secondary schools with classes educating children on drug use and working with Drug Action team across the UK to
provide free confidential information. I led presentations on the services and key information points and facilitated students to use

3. the interactive equipment and lead them into debate, and sharing information confidentially. This provided them with informat ion
of the service FRANK offers.
Trafford council – Drama Facilitator September 2008 – November 2012
I ran a Saturday morning drama group for ages 11 – 14, I plan the sessions to suit the interests of the group and work towards
devised performances. I organised and promoted the events for the groups and was very successful.
Artis Education - Drama Facilitator August 2007 – July 2008
I worked in 3 schools on a weekly basis, planning creative lessons around their curriculum topics. Lessons plans and feedback
were provided. I worked to build their capabilities within performing arts, their confidence and communication and listening skills.
This combined music, dance and drama. I also worked with a special needs class in one school for a year.
A.C.L.E – Actor and English teaching facilitator January 2006 – June 2007
Performing shows in English to Italian children aged 4 – 20. I then worked as a writer and director training new actors and
supervising the groups on tour across the country.
Opal Estates– Property Manager September 2005 – December 2005
I managed an apartment block, supervising maintenance work and monitoring monthly payments and corresponding with tenants.
Administrative tasks such as dealing with enquires via telephone, Internet or in person, writing and sending letters, updating
branch and website systems, scheduling and undertaking appointments and negotiating between landlords and tenants.
EDUCATION AND CERTIFICATES
COXSWAINS TICKETS ACHIEVED FEBRUARY 2014, AUSTRAILIA.
RSA LISCENCE COMPLETED 2013 FOR WESTERN AUSTRAILA.
BA Hons Contemporary Theatre and Performance Manchester Metropolitan University 2001 – 2004
This degree involved working as part of an ensemble on substantial performance projects and to test out work in a
variety of national/international contexts. In our second year we raised money and devised a show and performed
at the Edinburgh Fringe Festival. We were trained to and run a theatre company including Business and
accounting.
INTERESTS - I write, produce, direct and perform stage productions. I run my own theatre company 13Theatre,
writing, directing and perofrming, in which I coordinate everything from organising events and locations, marketing,
web design and promotion as well as the creative side.
Writing, Theatre, Running, Tennis, Scuba Diving, Films, Music, Computers, Cooking, Business and Politics.
References available on request.