Sylvie Devaux is a 42-year-old Belgian human resources and office manager with over 20 years of experience. She is currently working as an HR Advisor and Office Manager for BCD Travel in Luxembourg, where she manages the office and recruits employees. Her responsibilities include handling confidential HR matters, implementing office procedures, and organizing training and events. She is bilingual in French and English.
Talented, organised & accomplished senior tour guide with 14+ years of experience in managing tour groups, tour execution and tour management.
Proven track record of increasing client satisfaction and revenue generation: Thompsons Trend Tours incoming tours into South Africa reached their highest customer satisfaction and revenue sales with me as their tour guide,
Tour vest DMC’s Austria tours recorded extreme client satisfaction and traveller feedback with tours under my management as tour leader.
Proven ability to manage various aspects of guiding a tour with international guests, motivating better routes and sales together with better implementing of allocations and site visits and manage from transport to hotels and local guides while on tour.
Successfully executed high end travel groups, budget traveller groups and presenting various inbound travel companies seamlessly.
Exceptional abilities in the areas of logistics, planning, presenting, multitasking, product enhancement, cost saving, and revenue generation in optional sales. Outstanding presentation and communication skills. Known for thriving in high-pressure environments
Presentation •Communications • Group management • Positive atmosphere builder •Tour Planning & Executing •Crisis Intervention and Management (Experience) •Public Relations • Organization & Follow-Through• Relationship builder • Country Ambassador
Talented, organised & accomplished senior tour guide with 14+ years of experience in managing tour groups, tour execution and tour management.
Proven track record of increasing client satisfaction and revenue generation: Thompsons Trend Tours incoming tours into South Africa reached their highest customer satisfaction and revenue sales with me as their tour guide,
Tour vest DMC’s Austria tours recorded extreme client satisfaction and traveller feedback with tours under my management as tour leader.
Proven ability to manage various aspects of guiding a tour with international guests, motivating better routes and sales together with better implementing of allocations and site visits and manage from transport to hotels and local guides while on tour.
Successfully executed high end travel groups, budget traveller groups and presenting various inbound travel companies seamlessly.
Exceptional abilities in the areas of logistics, planning, presenting, multitasking, product enhancement, cost saving, and revenue generation in optional sales. Outstanding presentation and communication skills. Known for thriving in high-pressure environments
Presentation •Communications • Group management • Positive atmosphere builder •Tour Planning & Executing •Crisis Intervention and Management (Experience) •Public Relations • Organization & Follow-Through• Relationship builder • Country Ambassador
I am an open-minded individual with a proven track record in PA and Administrative role. I have strong administration skills as well as excellent interpersonal skills. I am eager to be challenged in order to grow and improve my career and professional PA skills gained through previous experiences in PA and administration role.
CV of Javier Rosado (Copenhaguen), Denmark)
Competent and flexible Tourism Manager with over 8 years’ experience in sales and a special enthusiastic commitment to customer service. An energetic motivating leader and natural team player with sense of responsibility and solving problems. Excellent coordination and communication skills and especially efficient working in cross-cultural environments.
HR Management post graduate diploma from AUC, Bachelor degree in Science&Education and TEFL certified. Total years of experience are 19 years.
Area of expertise, HR, Training& Development, Teaching, Hospitality and Cruise management
WORK SKILLS
HR management, Training& Development, Trainer, Interviewing, Employee relation, Coaching& Supporting, performance management, Tour promotion and Cruise management
I am an open-minded individual with a proven track record in PA and Administrative role. I have strong administration skills as well as excellent interpersonal skills. I am eager to be challenged in order to grow and improve my career and professional PA skills gained through previous experiences in PA and administration role.
CV of Javier Rosado (Copenhaguen), Denmark)
Competent and flexible Tourism Manager with over 8 years’ experience in sales and a special enthusiastic commitment to customer service. An energetic motivating leader and natural team player with sense of responsibility and solving problems. Excellent coordination and communication skills and especially efficient working in cross-cultural environments.
HR Management post graduate diploma from AUC, Bachelor degree in Science&Education and TEFL certified. Total years of experience are 19 years.
Area of expertise, HR, Training& Development, Teaching, Hospitality and Cruise management
WORK SKILLS
HR management, Training& Development, Trainer, Interviewing, Employee relation, Coaching& Supporting, performance management, Tour promotion and Cruise management
1.
Sylvie
Devaux
Belgian,
42
years
T
+32
498
481136
E
sylviedevaux@yahoo.fr
HUMAN
RESOURCES
AND
OFFICE
MANAGEMENT
–
BILINGUAL
FRENCH-‐ENGLISH
Rigorous,
detail
oriented,
discreet,
autonomous,
loyal,
creative,
organized.
Great
expertise
in
People
and
Office
Management
Manage
the
recruitment
processes
and
office
budgets
Design
and
implement
office
procedures
and
guides
Deal
daily
with
confidential
matters
Ensure
the
corporate
communication
within
the
company
and
with
external
parties
Advisor
towards
Senior
Management
when
country
rules
need
to
be
applied
Manage
the
employee’s
trainings
and
development
plans
Liaise
with
employee’s
grievance
and
conflicts
Plan
and
organize
internal
and
external
events
Plan
and
organize
CSR
activities
LANGUAGES
French
:
mother
tongue
English
:
excellent
spoken
and
written.
German,
Luxembourgish
and
Spanish
:
good
knowledge.
PROFESSIONAL
EXPERIENCE
2011
-‐
until
today
HR
Advisor
–
Office
Manager
-‐
BCD
Travel
Luxembourg
-‐
Business
Travel
Company
Daily
management
of
Luxembourg
office
and
4
implants
(60
employees).
Manage
the
recruitment
process
from
the
hiring
approvals
until
on
boarding
of
the
right
candidate
:
selection
of
candidates,
interviews,
contracts.
Work
with
the
managers
and
assist
them
for
the
annual
performance
appraisals
of
their
teams
Conduct
daily
confidential
matters
:
salaries,
parental
leaves,
company
cars,
staff
holidays,
sickness
registrations,
expenses
management,
office
and
recruitment
budget.
Handle
employee
grievances.
Manage
the
productivity
and
revenue
improvement
reports.
Define
and
implement
local
procedures
to
ensure
compliance
with
country
laws.
Daily
interact
with
HR
business
partners
in
The
Netherlands,
Belgium,
Germany
and
the
US.
Focal
point
for
senior
management,
executives,
managers,
team
members,
suppliers,
clients,
auditors.
Manage
the
training
program
&
the
annual
co-‐funding
report
for
financial
eligibility
support
compliance
from
the
Luxembourg
State.
Implement
CSR
principles
and
organize
the
activities.
Organize
internal
&
external
meetings
&
events.
Define
and
implement
office
security
procedures
and
compliance
with
Health
and
Safety
guidelines.
2. Tel: +32 498 481136 e-mail: sylviedevaux@yahoo.fr
2000
-‐
2010
Operating
Manager
–
Sushi
Place
Luxembourg
-‐
private
business,
Start
up
Creation
of
the
company
:
definition
of
the
concept,
researches
for
locations,
creation
of
the
interior
design
of
the
stores,
importation
of
sushi
robots
and
merchandises
from
overseas,
on
spot
trainings
with
suppliers.
People
Management
:
recruitment
of
the
teams,
trainings,
follow-‐up.
Daily
management
of
the
stores,
merchandises,
employees
and
accounting.
1998
-‐
2000
Office
Manager
–
TUI
Travel
Center
Luxembourg
–
travel
agency
Manage
the
travel
agency
:
accounting,
facilities,
plannings.
Organize
clients,
staff
events
and
trips.
1996
-‐
1998
Travel
Agent
–
Généraltour
Arlon
–
travel
agency
First
job
as
a
travel
agent
following
my
apprentship
in
the
company
right
after
graduation.
EDUCATION
Certification
Thomas
International
PPA
–
2014
Human
Resources
Manager
Certification
–
SD
Worx
2011
Marketing
&
Management
Graduation
–
High
Honors
-‐
Belgium
1996
High
School
Graduation
–
High
Honors
-‐
Michigan,
USA
1993
High
School
Graduation
–
ARA
-‐
Arlon,
Belgium
1992
OTHER
Yoga,
Pilates,
fitness
classes,
passion
for
travel,
decoration,
home
and
personal
styling,
healthy
nutrition.
Nominated
as
Top
Employee
for
Circle
of
Excellence
2014
(90
employees
selected
among
11000)
