Vivian Zeng is seeking a hospitality management position where she can utilize her skills and education. She holds a Master's degree in Hospitality Management from Florida International University and a Bachelor's degree in Tourism Management from South China Agricultural University. Vivian has over 2 years of experience in guest relations roles at Trump International Beach Resort and St. Regis Bal Harbour. She is proficient in customer service, computer systems, and languages.

1. HUIWEN (VIVIAN) ZENG
Miami Beach, FL 33141 * 786-973-7772 * vivianzeng9077@gmail.com
OBJECTIVE
Driven, service oriented, responsible and knowledgeable hospitality management student looking for any open great opportunity
where I can use my skills and knowledge to provide guests with an unforgettable experience and to assist the operation of your
hotel.
EDUCATION
Florida International University, Chaplin School of Hospitality and Tourism Management, Miami, FL
Master of Science Degree in Hospitality Management May 2014
South China Agricultural University, Guangzhou, China
Bachelor of Science Degree in Tourism Management June 2012
EXPERIENCE
Guest Relations Coordinator, Guest Relations Management, Trump International Beach Resort, Sunny Isles, FL
June 2014 – Present
 Assisted the Manager on Duty and created unforgettable experiences for guests
 Assisted Accounting with paperwork of residences and Beach Club Membership accounts
 Been awarded the AWESOME MOMENT after working 2 months, as I created the position training procedure and
significantly improved the daily working list
Butler Service Agent, Front office, St Regis Bal Harbour, Bal Harbour, FL
Feb 2013 – May 2014
 Assisted with guests’ requests and dispatched to the relevant department
 Revised the reservation for guests prior to their arrival, checked out guests and followed up with guests
 Assisted the manager with the daily Defect Reports, Escalation Reports and other paperwork
 Was nominated to be the employee of the month.
Student Assistant, Information Desk, Florida International University, Miami, FL
December 2012 – Feb 2013
 Assisted the students with any questions.
Internship, Westin Shenzhen Nanshan, Shenzhen, China
January 2012 - May 2012
 Greeted and seated guests, handled menus in Seasonal Tastes buffet, and ensured guests’ comfort;
 Responded to guests’ questions and provided recommendations
 Assisted supervisor with making E-log format
 Provided assistance to marketing staff with summary of daily income
 Enrolled more than 40 SPG loyalty guests in one month
Questionnaires investigator, Guangzhou Exhibition Industry, Guangzhou, China
March 2010 - May 2010
 Designed and analyzed the responses to 450 questionnaires for two tourism agencies and one hotel about conventions and
meetings.

2. Game-Times Volunteer, The 16th Asian Games in Guangzhou, China
September 2010- December 2010
 Was responsible for guiding guests and offered assistance to securities
EXTRACURRICULAR ACTIVITIES
Minister of Public Relations Department in Forestry Institute, SCAU
December 2009-November 2011
 Planned, organized and exclusively followed up the feedback of 12 sponsoring lectures
 Planned and organized a Beauty Contest and received supplies from sponsors and financial reward worth 17000 RMB
The First Public Relations Elite Competition in SCAU, Guangzhou, China
March 2009-May 2010
 Made a presentation about Product PR, which was highly praised by the judges
 Led the team in solving specific problems for crisis management
 Gained skills in PR, negotiation and communication
“Super Star” Tour Guide Competition in Guangdong, Guangzhou, China
September 2009-November 2009
 Received professional training in stage performance and delivering lectures.
The 5th Tour Guide Competition in SCAU 2nd Prize, Guangzhou, China
March 2009-May 2009
 Gained an increased capability for expression, performance, and teamwork.
SKILLS
Computers: Opera PMS, MS Office, Internet research, Email and Social Media applications
Language: Fluent English, Mandarin, and Cantonese